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Infected and unable to run any type of scanner.

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#1 jmnet


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Posted 28 February 2011 - 10:12 AM

dell inspirion e 1505
windows xp media center version 2002
service pack 3

My Moms laptop has some serious problems. It started around the 21 she showed me she had one of the fake anti virus popups(Internet Security 2010 or 2011). I tried to remove and thought I got it in time but I couldnt run malwarebytes. Now I can not run any type of scanner. Malwarebytes, adaware,and superantispyware start to run then just stop without any errors. then I get the following message when I try to rerun them: "Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item." And avg 2011 cannot scan because there are no active components shown in the program.

Any help would be appreciated.

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#2 shelf life

shelf life

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Posted 06 March 2011 - 08:26 AM


Your post is a few days old, if you still need help just reply back.

How Can I Reduce My Risk to Malware?

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