Posted 28 February 2011 - 08:54 AM
I installed a CM-1310 Webcam from Hama and made the mistake of installing the software which came with it, just as described by the manual. This software came from Arcsoft and the operating system is Win XP (Home). Not only does the above Webcam not work, I have tried about 4 models and none works. (Previously I had a working system with one of these cameras (the kind with a small head for looking in small enclosures, and using Amcap software.) Worse, I now get an error message every few minutes telling me "Runtime error" and "abnormal program termination" along with identification of the program calling for opening of Visual C++ is part of the Arcsoft package which was delivered with the Hama camera. I ran the deinstall program on the CD ROM, several times, but this stuff still remains.
When I plug in a camera (including the Hama), XP recognizes a device had been connected and waves a flag and even tells me this device supports USB 2 and offers to install it, but XP is too dumb to realize the camera can handle the speed but the laptop cannot, by itself. I have a PCMCIA card which is able to process USB 2 but that brought no solution to failure to be able to use the cameras. When I turn on software for operating a camera I get a message no camera is connected, right after XP tells me it has seen the camera.
I wrote to Hama and they kindly advised me they tried to erase this same software package and had no trouble and that this camera contains a chip such that I can operate without any extra drivers (a possibility not mentioned in the tiny manual), why I wrote I wish I had known to ignore the instructions on how to install the Arcsoft software which seems mainly intended for modification of images, etc., and not the applications I need (recording microscope images at better resolution than a video camera at NTSC or PAL resolutions).
So,I have two problems, how to get rid of all residues of the Arcsoft package and especially those error messages (it seems as if the program is busily trying to open Visual C++, for whatever purpose needs that, and continues to do so even right after I try turning the software off.) I assume some of my resources are being wasted on these attempts, though the computer does still work, and how to get some proper camera (higher resolution and able to peek in trouble spots) functioning.
I tried going to the procedures for installing cameras and scanners but nothing except ancient models seem to be offered. This brought nothing.
Any advice would be appreciated. I feel much more skill is needed than my limited ability with software!