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DVD Drive Problem


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15 replies to this topic

#1 bluelurker

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Posted 28 February 2011 - 07:16 AM

Hello Guys and Gals,

System Details
Microsoft XP Home
Version 2002
service pack 2

pentium ® D CPU 3gig
3.00ghz 2gb of ram

Both my DVD drives have come up with faults.
Please see images below
Posted Image
Posted Image
When I click troubleshoot nothing happens.
I tried up dating the drives, but it informs me I have the latest drives.
Posted Image

I did wonder if the drives had expired due to use but both on the same night?

Ok there it is hope that is enough information if not let me know.

Thank You
Blue

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#2 Allan

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Posted 28 February 2011 - 07:51 AM

Let's see if this helps:

START - RUN - regedit
Navigate to:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
In the right pane, if you have UpperFilters, right-clickUpperFilters, and then click Delete.
In the right pane, if you have LowerFilters, right-clickLowerFilters, and then click Delete.
Exit regedit and reboot

#3 bluelurker

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Posted 28 February 2011 - 08:21 AM

Made no difference at all
Thanks any way

#4 hamluis

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Posted 28 February 2011 - 08:22 AM

Before any registry edit, no matter how routine it may be (as this one is)...you should always back up your registry first.

An excellent tool for such, ERUNT Registry Backup Tool - http://www.snapfiles.com/get/erunt.html

Louis

#5 Allan

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Posted 28 February 2011 - 08:23 AM

Made no difference at all
Thanks any way

Okay. What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#6 bluelurker

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Posted 28 February 2011 - 09:25 AM

Nothing new.

Burned two back dvds for work last night shut down PC

Start this evening and that's how it was

And yes I did back up my registry

#7 Allan

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Posted 28 February 2011 - 10:40 AM

1) Have you tried system restore? If that doesn't work...
2) In Device Manager, right-click on each optical drive and UNINSTALL - then reboot.

Anything?

#8 bluelurker

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Posted 01 March 2011 - 07:10 AM

Sorry for the delay time zone and all that.

Have tried what you suggested.

Restore worked but the drives are still not functioning.

I think it is just my luck that the drives failed at the same time.

But any thing you want to try Im up for it

#9 Allan

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Posted 01 March 2011 - 08:02 AM

Well, a simple test to see if the drives are working is to try to boot to them. Make sure the optical drives are at the top of the bios boot order. Then insert a bootable disk into one of them and reboot. Does the system see the drive(s) at boot?

#10 bluelurker

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Posted 01 March 2011 - 08:37 AM

yes and no
one drive was picked up on reboot but the other was not

Not sure what that means

#11 Allan

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Posted 01 March 2011 - 08:42 AM

If both were at the top of the device boot order it seems that one of them is not working. Try replacing or disconnecting it (and/or switch the cable connections) to get the other recognized in Windows. With any luck that will work.

#12 bluelurker

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Posted 01 March 2011 - 08:52 AM

ok will do
10pm here so will open the box up 2morrow
thanks for the help

#13 Allan

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Posted 01 March 2011 - 08:55 AM

Sure thing. Look forward to hearing how things progress.

#14 bluelurker

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Posted 02 March 2011 - 05:38 AM

Well I tried the swapping of data cables and had no luck.

So on the way home from work I dropped in and purchased a new LG super multi dvd play/burner.
Just installed it and guess what...away she went.

So I guess that both dvd burners failed at the same time.

Go figure huh.

Thanks for all your help Allan
It was nice chatting with you.
Ever need some Photoshop help send me a line.

Blue

#15 Allan

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Posted 02 March 2011 - 07:45 AM

I don't think I've ever heard of two drives dying at the same time. Go figure. Anyway, glad you're up and running.




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