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Video freezes on brand new laptop


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#1 dan5

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Posted 27 February 2011 - 08:29 PM

Hi all, just bought a brand new Samsung R540. I'm having video issues. Whenever I watch any streaming video or just a movie on my computer, the audio and video freezes every now and then. Each freeze last about 1-2 seconds but it happens often. The only video changes I've made to my laptap was that i downloaded the Divx package (Codec, player et al) right away. I'm pretty sure I have the most up to date drivers. Can anyone think of anything i can do? really need my video back. Below is some stuff from system info that might be relevant:

Item Value
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DANIEL-PC
System Manufacturer SAMSUNG ELECTRONICS CO., LTD.
System Model R530/R730/R540
System Type x64-based PC
Processor Intel® Core™ i3 CPU M 380 @ 2.53GHz, 2533 Mhz, 2 Core(s), 4 Logical Processor(s)
BIOS Version/Date Phoenix Technologies Ltd. 08JV.M029.20100621.hkk, 21/06/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale Canada
Hardware Abstraction Layer Version = "6.1.7600.16385"
User Name Daniel-PC\Daniel
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.80 GB
Available Physical Memory 2.30 GB
Total Virtual Memory 7.60 GB
Available Virtual Memory 6.01 GB
Page File Space 3.80 GB
Page File C:\pagefile.sys

[Audio Codecs]

CODEC Manufacturer Description Status File Version Size Creation Date
c:\windows\system32\msg711.acm Microsoft Corporation OK C:\Windows\system32\MSG711.ACM 6.1.7600.16385 14.50 KB (14,848 bytes) 13/07/2009 8:18 PM
c:\windows\system32\imaadp32.acm Microsoft Corporation OK C:\Windows\system32\IMAADP32.ACM 6.1.7600.16385 21.50 KB (22,016 bytes) 13/07/2009 8:18 PM
c:\windows\system32\msgsm32.acm Microsoft Corporation OK C:\Windows\system32\MSGSM32.ACM 6.1.7600.16385 28.50 KB (29,184 bytes) 13/07/2009 8:18 PM
c:\windows\system32\msadp32.acm Microsoft Corporation OK C:\Windows\system32\MSADP32.ACM 6.1.7600.16385 23.50 KB (24,064 bytes) 13/07/2009 8:18 PM
c:\windows\system32\l3codeca.acm Fraunhofer Institut Integrierte Schaltungen IIS Fraunhofer IIS MPEG Layer-3 Codec OK C:\Windows\system32\L3CODECA.ACM 1.9.0.401 79.50 KB (81,408 bytes) 13/07/2009 8:22 PM

[Video Codecs]

CODEC Manufacturer Description Status File Version Size Creation Date
c:\windows\system32\msrle32.dll Microsoft Corporation OK C:\Windows\system32\MSRLE32.DLL 6.1.7600.16490 16.00 KB (16,384 bytes) 17/11/2010 8:26 PM
c:\windows\system32\msvidc32.dll Microsoft Corporation OK C:\Windows\system32\MSVIDC32.DLL 6.1.7600.16490 38.00 KB (38,912 bytes) 17/11/2010 8:26 PM
c:\windows\system32\msyuv.dll Microsoft Corporation OK C:\Windows\system32\MSYUV.DLL 6.1.7600.16490 24.50 KB (25,088 bytes) 17/11/2010 8:26 PM
c:\windows\system32\iyuv_32.dll Microsoft Corporation OK C:\Windows\system32\IYUV_32.DLL 6.1.7600.16490 53.00 KB (54,272 bytes) 17/11/2010 8:26 PM
c:\windows\system32\tsbyuv.dll Microsoft Corporation OK C:\Windows\system32\TSBYUV.DLL 6.1.7600.16490 14.50 KB (14,848 bytes) 17/11/2010 8:26 PM

[Display]

Item Value
Name Intel® HD Graphics
PNP Device ID PCI\VEN_8086&DEV_0046&SUBSYS_C06A144D&REV_02\3&11583659&0&10
Adapter Type Intel® HD Graphics (Core i3), Intel Corporation compatible
Adapter Description Intel® HD Graphics
Adapter RAM 1.68 GB (1,805,936,640 bytes)
Installed Drivers igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version 8.15.10.2104
INF File oem1.inf (iILKM0 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1366 x 768 x 60 hertz
Bits/Pixel 32
Memory Address 0xF7000000-0xF73FFFFF
Memory Address 0xE0000000-0xFEAFFFFF
I/O Port 0x00001800-0x00001807
IRQ Channel IRQ 4294967294
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\igdkmd64.sys (8.15.10.2104, 9.84 MB (10,322,848 bytes), 18/11/2010 1:29 PM)


thanks!

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#2 dan5

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Posted 27 February 2011 - 08:47 PM

So i uninstaled Divx but that didn't do anything, but i discovered that this is actually only happening when the laptop is on battery power. Under power options --> intel graphic power plan, i selected "On battery: maximum performance" but that didn't solve anything. can anyone think of other ways to fix this issue?

thanks




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