Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

win 7 safe mode blank with pointer


  • Please log in to reply
4 replies to this topic

#1 gmi83

gmi83

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 26 February 2011 - 07:04 PM

Hi all,

I have this problem..my dad's laptop got infected by system tools virus..google for removal guide and found this guide..
anyway..the guide requires to boot into safe mode..
when i try to boot from safe mode with networking as suggested i just got this black and blank screen with mouse pointer..

Before got into safe mode , there's an option like:
windows 7/vista/server (pointer)
windows 7/vista/server
windows 7/vista/server (debug-pointer)
windows 7/vista/server (debug)
windows 7/vista/server (no slic - pointer)
windows 7/vista/server (no slic)
windows nt/2000/xp
enter command line

when i chose either one it will start windows and let me choose users . after choosing either one it just shows blank screen with pointer..
and when i leave it a few minutes a messagebox popup says "csrss.exe has stopped working" and 2 options..check online for solution or close program..
either one i chose will popup another messagebox says "runtime erorr at 216 at 004050C5". when click ok i returned to blank screen.

OS is win 7 ultimate 32bit..Can anyone help me..

Thank you in advance.

BC AdBot (Login to Remove)

 


#2 zigzag3143

zigzag3143

  • Members
  • 20 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:01:27 PM

Posted 26 February 2011 - 10:20 PM

I do have a question

SLIC as indicated above is a way of hacking a win7 OS and not part of the original.
windows 7/vista/server (no slic - pointer)

Where was the OS purchased or downloaded????

Suggest you download Malwarebytes burn to dvd (on another comp if necessary) and run it to see if you are still infected.

On Microsoft's official website, they mention that Runtime Error 216 is a problem experienced when either Windows cannot load a program, or an error message might occur when you either try to launch a Windows based program or even Internet Explorer. They attribute this run time error to the infection of a virus called the SubSeven Trojan virus and advises all its users to get a good anti virus software and clean out the problem. The runtime error 216 is actually a common problem with a lot of people and this is one of the best ways to trouble shoot it. With an anti virus software, you are able to clean out the Trojan virus and thus resume your computer to normal operations.

Ken J

Edited by hamluis, 27 February 2011 - 11:15 AM.
Removed unnecessary quote.


#3 gmi83

gmi83
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:01:27 AM

Posted 27 February 2011 - 01:06 AM

Hi Ken J,
Thanks for reply. Actually i don't know where the OS was purchased /downloaded.

You suggest to burn malwarebytes on cd and,how do i run the prog..do i need to boot using that cd and then just run it?
Because i cannot boot it even on safe mode..

Thank you

#4 Jacee

Jacee

    Bleeping around


  • Malware Response Team
  • 3,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:27 AM

Posted 27 February 2011 - 11:07 AM

Here is a list of bootable Antivirus CD's. http://www.techmixer.com/free-bootable-antivirus-rescue-cds-download-list/
Burn the .ISO file to a CD at a slow speed using ImgBurn http://www.imgburn.com/

MS_MVP.gif
MS MVP Windows-Security 2006-2016
Member of UNITE, the Unified Network of Instructors and Trusted Eliminators

Admin PC Pitstop


#5 Jacee

Jacee

    Bleeping around


  • Malware Response Team
  • 3,716 posts
  • OFFLINE
  •  
  • Gender:Female
  • Local time:10:27 AM

Posted 27 February 2011 - 11:08 AM

Hi Ken! Welcome to BC's :thumbup2:

MS_MVP.gif
MS MVP Windows-Security 2006-2016
Member of UNITE, the Unified Network of Instructors and Trusted Eliminators

Admin PC Pitstop





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users