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Norton NIS will not install on desktop (Vista OS)

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#1 slickbomb


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Posted 26 February 2011 - 12:51 PM

Anyone that can help or suggest a solution,

For a few weeks now, I've been getting error msgs for various tasks from other software on PC that stated the "Symantec Shared" folder was corrupted. I could not open the folder and got "unaccessable" and "corrupt" messages again. A Norton Tech cleaned my system using Norton Removal Tool (NRT), and then tried reinstalling Norton Internet Security 2011. It would not install.

I've been helped in the last 5 days by 3 different Norton Techs, and each time after using NRT and Norton Power Erasure (NPE), NIS will still not install.
Last night I was transfered over to a Manager Tech. He went through my registry and deleted all Symantec registries. After reboot....my OS would not load. I had to put the install disc in and "repair" it!!!

I have run NRT and NPE numerous times and have tried NIS 2011 re-install numerous times (even disconnecting internet connection)....and still NO INSTALL!!!

What is going on?!? Why won't it install? I am still waiting for another Tech to contact me to try again...

Norton Forum Administrator suggested I post msg on this forum for advice and possibility of deep rooted malware infection on my PC. Does this sound like a malware infection?

I use Spyware Doctor, Adaware, and until recently Advanced System Care to protect ontop of Norton.

Any help would be greatly appreciated!!!

OS - Windows Vista SP2

Mark Mejia

Edited by hamluis, 26 February 2011 - 02:00 PM.
Moved from Vista to Am I Infected.

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#2 hamluis



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Posted 26 February 2011 - 01:59 PM

Have you tried installing/updating a different AV program?

Have you tried going to Windows Update?


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