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generic host process


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15 replies to this topic

#1 augleo

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Posted 26 February 2011 - 12:35 PM

I recently dealt with various malware issues with my computer. I have Windows XP and I was running Norton 2010 when the issue began. I am now running Norton 2011, Malwarebytes, and SpyBot. My problem is that after I am on my computer for about 15-20 minutes I get an error for "Generic Host Process for Win32 Services". It says that it is being forced to close and I may lose anything that I am currently working on. Unfortunately that is exactly what happens and I am an online student with only 3 weeks left until I am done with my Bachelor's program. I am eager to see if anyone on this forum can help me. I appreciate any and all assistance. Thanks so much in advance.

Edited by hamluis, 26 February 2011 - 02:27 PM.
Moved from XP to Am I Infected.


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#2 cryptodan

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Posted 26 February 2011 - 12:42 PM

Can you post logs from Malwarebytes?

#3 augleo

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Posted 26 February 2011 - 12:46 PM

Thanks for responding so quickly! I am doing a quick scan with malwarebytes now and then I will post the log. If you like I can copy and paste the logs that I have now from the last 2 scans. Just let me know what you are looking for. thanks!

#4 cryptodan

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Posted 26 February 2011 - 12:49 PM

Have you updated Malwarebytes?

#5 augleo

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Posted 26 February 2011 - 12:51 PM

Not in the past 7 days. It said it is 7 days outdated but I wanted to get in a quick scan to post the results here.

#6 cryptodan

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Posted 26 February 2011 - 01:07 PM

Please update after the quick scan then perform a full one.

#7 augleo

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Posted 26 February 2011 - 01:10 PM

After my last post I decided to abort the quick scan and do the update. Malwarebytes is now updated and I am aborting the quick scan and starting a full scan. I will copy and paste the log after it is done.

#8 augleo

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Posted 26 February 2011 - 04:17 PM

Ok here is the log from Malwarebytes. There were no infections.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5884

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/26/2011 2:33:32 PM
mbam-log-2011-02-26 (14-33-32).txt

Scan type: Full scan (C:\|)
Objects scanned: 435816
Time elapsed: 2 hour(s), 22 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#9 augleo

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Posted 26 February 2011 - 04:28 PM

I also received a notice about high system memory usage from Norton and this is the file insight window:
Full Path: c:\windows\system32\svchost.exe
____________________________
____________________________
Signature:
Microsoft Corporation
Identified:
8/16/2005 at 4:18:40 AM
Last Used:
2/26/2011 at 3:20:50 PM
Start-up Item:
Yes
Version Number:
5.1.2600.5512
____________________________
____________________________
Many Users
Millions of users in the Norton Community have used this file.
____________________________
Mature
This file was released more than 31 days 2 years 9 months ago.
____________________________
Good
Norton has given this file a trusted rating.
____________________________
Origin

Source File:
svchost.exe
____________________________
Performance
Avg. Resource Usage:
Low
CPUProcessAvg CPU Usage: Low Avg Memory Usage: Low

____________________________
Performance Alert
Time:
2/26/2011 3:20:42 PM

Process ID 1116
CPU Normal
Memory 216 MB used.
Handles Count Normal
Disk Read Activity Normal
Disk Write Activity Normal
____________________________
File Thumbprint - SHA:
2910ebc692d833d949bfd56059e8106d324a276d5f165f874f3fb1b6c613cdd5
____________________________
File Thumbprint - MD5:
27c6d03bcdb8cfeb96b716f3d8be3e18
____________________________

#10 augleo

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Posted 27 February 2011 - 10:11 AM

I really hope someone can shed some light on what to do soon because I have assignments to do but I'm afraid the error will pop up in the middle of it and I'll lose what I have done. Any help at all would be appreciated greatly.
I just received the error again saying that Generic Host Process for Win32Services has encountered a problem and needs to close. It has the option to debug, report the problem, or do not report. Out of these 3 options, what is the best to choose and how do I fix this problem?

Edited by augleo, 27 February 2011 - 10:14 AM.


#11 cryptodan

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Posted 27 February 2011 - 10:39 AM

I would start by Removing Norton and see if the issue is resolved.

#12 augleo

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Posted 27 February 2011 - 11:41 AM

So would I then install a different antivirus program to stay protected?

#13 cryptodan

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Posted 27 February 2011 - 03:08 PM

Not yet, have you installed Norton to see if that was the cause?

#14 augleo

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Posted 28 February 2011 - 10:23 PM

Actually I uninstalled Norton, Malwarebytes, and SpyBot. Everything is working great and I installed Microsoft Security Essentials instead of the other three. My computer is running amazingly well and fast. Thanks so much!

#15 cryptodan

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Posted 01 March 2011 - 07:20 AM

I would reinstall Malwarebytes and SpyBot and just use the Immunization options under Spy Bot and run Malwarebytes once a week.




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