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cant boot up, even in safe mode, please help


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2 replies to this topic

#1 navigatorstang

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Posted 26 February 2011 - 12:24 PM

a couple days ago i posted a hijack this log because my toshiba satellite had been freezing and crashing a lot all of a sudden. my kapersky software got rid of a few viruses but it was still running slowly. now my toshiba wont even boot up past the splash screen it just wants to run startup repair. startup repair either takes 5 hours or says it cannot fix.
-i cannt do system restore because i didnt have a previous point saved like an idiot
-i can get into the command prompt thing and when running chkdsk it says 512 bytes in each allocation unit, failed to transfer logged messages to the event log with status 50. 3086 kb total disc space.

can i go into regedit and fix anything? i have a ton of important files i cannot lose...

here is a copy of my hijack this log, i wont repost but this is the link to the thread

http://www.bleepingcomputer.com/forums/topic381319.html

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#2 thrillhouse

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Posted 26 February 2011 - 12:38 PM

Welcome to BC.

My advice is to be patient with the malware team. They try to help all and are overwhelmed these days. If you absolutely need your stuff back right now you could try some recovery software. I like Linux Live cd's for this, you can just copy what you want to external if Linux can mount the drive. The only problem with this is if the files you are rescuing are infected then you are just exacerbating the problem.

Hopefully the malware team can advise you as to what to do with your hjt log. Don't post in the hjt log thread until you receive a response. This way when team members are perusing that forum your thread will still say 0 posts and it will be obvious you need help. They go in chronological order but I have confidence someone there will be able to help or at least point you in the right direction within the next couple of days.

Hang in there and post back here monday night if no one has helped you in hjt board. Good luck.

#3 hamluis

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Posted 26 February 2011 - 06:36 PM

The current backlog for malware log topics...4-5 days.

Anyone posting a log needs to be patient...we do not have members standing around waiting for logs to come in :), and all of our MRT personnel (in fact, all Staff) are volunteers, with all the daily time adjustments that any human being must make.

Your log was posted 24 Feb, today is 26 Feb.

Because you now have a properly posted log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.

Louis




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