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Need Help With A Reformat


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16 replies to this topic

#1 Tamy

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Posted 26 February 2011 - 11:42 AM

I need some help with reformatting - but I don't have a CD with this computer?
What can I do? :mellow:

Thank You
Tammy

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#2 Allan

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Posted 26 February 2011 - 11:47 AM

If you don't have an OS disk, what are you going to do after the format?

#3 Zuhl3156

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Posted 26 February 2011 - 11:51 AM

If by 'reformatting' you mean reinstalling Windows and starting with a fresh install you'll need to get a Windows installation disk from your PC manufacturer.
If you're doing this because of "infections" there are more than enough qualified technicians here at Bleeping Computer to help you remove these infections and avoid the hassle of a reinstall of Windows.

Edited by Zuhl3156, 26 February 2011 - 11:53 AM.


#4 Tamy

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Posted 26 February 2011 - 12:03 PM

Thanks for the replies.
I have already tried the Virus removal forum - but they came back the next day! I had a back door trojan and it keeps coming back.
I was told that a reformat was best to do when you have been infected with a backdoor. I do beleive that "there are more than enough qualified technicians here at Bleeping Computer" I have been helped by a couple - Bloopme - is the best!

Anyway,
Thank you Allan - I wasn't sure if I could do a recovery without one - or if I could make one! So You answered my question
Thanks!

Tammy

#5 caperjac

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Posted 26 February 2011 - 12:13 PM

you could borrow a friends window dvd if its the same version as yours ,as long as you have your own windows key to activate it ,and use it to reinstall windows

My answers are my opinion only,usually


#6 hamluis

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Posted 26 February 2011 - 06:23 PM

What's the system manufacturer and model?

You may employ restore/recovery mechanisms which don't require disks.

Louis

#7 Tamy

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Posted 26 February 2011 - 06:53 PM

Hi Louis,
It is a HP Compaq Presario CQ61.

I just ordered a Recovery KIT (CD) from HP - hope it's what I need?
As you can tell - I'm not real computer savey (smile)


Tammy

#8 Queen-Evie

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Posted 26 February 2011 - 07:12 PM

Tammy, open up My Computer from your desktop. Under Hard Disk Drives, do you see Drive D? Does it say something to the effect of Recovery or Restore. If you do have this on your system, this is the equivalent of restore disks. HP/Compaq uses this instead of including disks.

#9 Tamy

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Posted 26 February 2011 - 07:25 PM

Hi Queen Evie,
Thank you for your reply!
Yes, I do have the D that is called Recovery.
I'm just afraid that the trojans I have - may have infected that as well!
I downloaded the Eset scanner today and the Virus has already over taken that!
It also refuses to let the Rkill by Grinler to download again - but I do have an copy of it - But I think it may have got that too!
This is overtaken everything I have tried. Combofix only found minor issues I'm told - But after running Grinlers Rkill last night - SAS caught 4 more of the same trojans!
I'm just at a loss on what to do and I'm not a computer expert!
So any help is apprecaited!

Thanks Evie!!!

Tammy

#10 Jacee

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Posted 27 February 2011 - 01:15 PM

Tami, let's clear the bad DNS cache and restore MS's original Hosts file.

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0


Save as flush.bat to your desktop. Right click on the batch file to run as Administrator. Your computer will reboot itself.
Next you need to change all your passwords using a known, clean computer ... not the infected one.

After doing the above, go back to the Virus removal forum for the rest of the help you need.

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#11 Tamy

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Posted 27 February 2011 - 02:18 PM

Hi Jacee,
Wow, I did what you said - what did I do - or what did it do?
I have been corresponding with Elise this morning and she had me run the TFC cleaner.
Should I run Rkill again and see if SAS can catch those trojans again?

Thanks so much :thumbsup:

#12 Jacee

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Posted 27 February 2011 - 02:38 PM

Yes, but go back to the forum where Elise is helping you. This forum is not for Trojan/virus/malware help :thumbup2:

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#13 Tamy

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Posted 27 February 2011 - 04:12 PM

Thanks for all your help!!!! :unsure:

#14 Jacee

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Posted 27 February 2011 - 06:37 PM

Tammy, I read your other topic. Totally uninstall ZoneAlarm, it doesn't work well with Avira. Scroll down to ZoneAlarm on this page http://uninstallers.blogspot.com/2009/10/1-having-trouble-uninstalling-your-anti.html

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#15 Tamy

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Posted 27 February 2011 - 06:52 PM

Jacee,
You are an angel!
I have had nothing but problems with ZoneAlarm - and I thought I had it totally uninstalled - but It is still there as my browser shows Zonealarm customized web search and my other shows when I search - it brings up Condit in the search briefly.
I do so appreciate your help!
I'm going to do another SAS scan for Elise - So I will see talk to you in a bit! You really don't know how much I appreciate all your help!
You and Boopme - are the best!!!!!!!!! :clapping:


Tammy




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