Posted 19 December 2005 - 04:12 PM
I upgraded from XP Home to Professional. I was required to close all anti-virus programs prior to doing so. As such I closed Norton's Anti-virus, then installed XP Pro upgrade. I then attempted to turn the Norton's anti-virus back on and it did not turn on for four attempts. At the fourth attempt, I was able to turn this back on. I ran a virus scan and nothing was found. I also ran spy-ware scans and Spy-bot caught a security registry change for anti-virus. I quarantined this and left it there.
After doing this and powering off the pc, when it is powered on 8 out of 10 times, I get a security notice telling me that Norton's Anti-virus is turned off, but it is really not. I know because when I go to Nortons, everything is enabled (or on) and when I go to the security setting in XP, it tells me that everything is on. So why is this security notice still occuring? I tried to call Symantec but after removing the program and reinstalling it (their direction), the problem still exists. I tried to followup with Symantec but gave up after been on hold--in mean, ignore, for more than 45 minutes.
Can anyone assist?