Did you try using a restore point that existed before the problem began?
If not, do you have a Dell Restore CD that will return the computer to its original configuration?
If you were not provided a restore disk by Dell they may have placed it on the hard drive and you might be able to access it there.
Also, with sufficient argument on your part, Dell might supply you with a restore disk applicable to your computer.
If you were supplied with a Windows XP disk you can wipe the drive and reinstall the op system, but a customized Dell restore disk would be easier and better in this particular instance as it would also have whatever other software the computer came with, the exact drivers, etc.
If you do not want to wipe the disk and reload, you can try going to add-remove programs and remove programs that are not desired (if they show there)
Your system is probably full of garbage, adware, malware, etc which are using system resources to the point that you wind up with the problem you have. You might have viruses, trojans, etc especially if P2P aps were used or your sister was reckless in downloading without reading eulas.
Commit charge In the Windows operating system is the name for the amount of physical memory (RAM) and virtual memory that is allocated to all running programs, or applications, and the operating system itself. Temporarilly increasing the size of the swapfile (pagefile) may give you enough virtual memory to work on the computer without continually crashing because it will increase the amount of virtual memory.
The commit charge will increase when applications are opened and used and decrease when applications are closed. You probably have a lot of crapware programs running in the background.
If you can get IE (not netscape or Firefox) running, try some or all of the following web based scans:Web based online Antivirus and anti-malware scans:
(these can be run regardless of whatever else you are using. You must use Internet Explorer to run these.)
Microsoft Full Service Scanhttp://safety.live.com/site/en-US/default.htm
Windows Security Trojanscanhttp://www.windowsecurity.com/trojanscan/trojanscan.asp
Panda Activescan (IE only)http://www.pandasoftware.com/activescan/co...n_principal.htm
Trend Micro antivirus and malware scan:http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan
Etrust Anti-virus web scannerhttp://www3.ca.com/securityadvisor/virusinfo/scan.aspx
Kaspersky Anti-Virus Web Scannerhttp://www.kaspersky.com/service?chapter=161739400#betatest
online trojan scans - http://scan.sygatetech.com/pretrojanscan.html http://windowsecurity.com/trojanscan
Once you get rid of some of the garbage, download Hijack This and post a log in our appropriate forum:
Please read the pinned post in our “HijackThis” forum, here Carefully read and follow all directions explicitly.
Following instructions, run a HJT log and post it in our HJT forum, at this link
. Do not as yet attempt to fix anything by yourself using Hijack This.
A member of our HJT Team will analyze your log, make recommendations and offer assistance.
It may take a short period of time to get a response to the log you posted because the members of our HJT Team are kept very busy. Please
be patient as this team is manned by volunteers. They will help you as soon as possible.NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT thread in which you posted your log until you get a response from a member of our HJT expert team.
The first criteria they have when looking for logs that need replies are posts showing 0 replies
. If you make an additional post, it will show as having 1 reply
A team member, looking to see if a reply has been made might well assume another HJT Team member is already assisting you and might not open the thread to respond.
So, make your post and wait for a response from a team member.
Edited by Enthusiast, 19 December 2005 - 07:09 PM.