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Single instance redirect and blue screen


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12 replies to this topic

#1 cheldi

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Posted 25 February 2011 - 01:44 PM

I was helped by the lovely people at BC a few months ago and got my crashed computer working again. No problems since! Yesterday I had a scare when a page redirected, but I actually thought maybe it was my fault that I just hit the wrong link. I went back though and I didn't. Today my computer suddenly shut down. I didn't get a few seconds to read the screen before it turned off. All I saw was the very bottom: Beginning dump of physical memory. Physical memory dump complete.
I have AVG free running and use SuperAntiSpyware on this machine. They aren't finding anything. How can I find out if there's something there they are missing?

Edited by Orange Blossom, 25 February 2011 - 03:11 PM.
Moved to AII for initial assistance. ~ OB


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#2 Blade

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Posted 03 March 2011 - 08:52 PM

Hello and :welcome: to BleepingComputer.

Let's see what we're dealing with here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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#3 cheldi

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Posted 03 March 2011 - 10:41 PM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5948

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

3/3/2011 10:40:51 PM
mbam-log-2011-03-03 (22-40-51).txt

Scan type: Quick scan
Objects scanned: 176646
Time elapsed: 21 minute(s), 5 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 cheldi

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Posted 03 March 2011 - 10:52 PM

I noticed your instructions said to rename Malwarebytes when saving it. I already had the program with the original file name. Would there be some reason I should uninstall and reinstall the program?

#5 Blade

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Posted 04 March 2011 - 12:21 AM

no. . . no need to.

Please download BlueScreenView to your Desktop.
Double click on BlueScreenView.exe to run the program.
When scanning is done, go to Edit>Select All.
Go to File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

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#6 cheldi

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Posted 04 March 2011 - 12:39 AM

==================================================
Dump File : Mini022511-01.dmp
Crash Time : 2/25/2011 1:14:50 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xdddddddd
Parameter 2 : 0x00000001
Parameter 3 : 0x862b6141
Parameter 4 : 0x00000000
Caused By Driver : pciide.sys
Caused By Address : pciide.sys+300
File Description : Generic PCI IDE Bus Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.0 (XPClient.010817-1148)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022211-01.dmp
Crash Time : 2/22/2011 4:44:20 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xa91af190
Parameter 3 : 0xa91aee8c
Parameter 4 : 0x8607e852
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+dff0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini011611-01.dmp
Crash Time : 1/16/2011 7:15:45 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini011611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini011111-01.dmp
Crash Time : 1/11/2011 8:25:40 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xf791899c
Parameter 3 : 0xf7918698
Parameter 4 : 0x862d5856
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+dff0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini011111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#7 Blade

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Posted 04 March 2011 - 12:13 PM

Hello.

I don't see evidence of an infection on your system. The BSOD you experienced can be related to a number of things, but since it isn't occurring regularly I would chalk it up to happenstance.

Are you still experiencing problems?

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#8 cheldi

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Posted 04 March 2011 - 03:46 PM

I don't think so. Firefox has been constantly going non-responsive but I'm guessing that has to do with FireFox and not my system...

#9 Blade

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Posted 07 March 2011 - 02:59 PM

Sounds to me like you're good to go. Based on the information you've given there's no reason to think malware is on your machine.

Surf Safe!

Edited by Blade Zephon, 07 March 2011 - 03:00 PM.

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#10 cheldi

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Posted 15 June 2011 - 11:53 AM

Problems again!
Blue screen of death happened once last week and 3 times already today. Here is the log from bluescreenviewer:

==================================================
Dump File : Mini061511-01.dmp
Crash Time : 6/15/2011 8:36:31 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0x51051c41
Parameter 2 : 0x00000002
Parameter 3 : 0x00000008
Parameter 4 : 0x51051c41
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+5b17
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini061011-01.dmp
Crash Time : 6/10/2011 8:38:31 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini061011-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022511-01.dmp
Crash Time : 2/25/2011 2:14:50 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x10000050
Parameter 1 : 0xdddddddd
Parameter 2 : 0x00000001
Parameter 3 : 0x862b6141
Parameter 4 : 0x00000000
Caused By Driver : pciide.sys
Caused By Address : pciide.sys+300
File Description : Generic PCI IDE Bus Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.0 (XPClient.010817-1148)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini022211-01.dmp
Crash Time : 2/22/2011 5:44:20 PM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xa91af190
Parameter 3 : 0xa91aee8c
Parameter 4 : 0x8607e852
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+dff0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini022211-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini011611-01.dmp
Crash Time : 1/16/2011 8:15:45 PM
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x1000007f
Parameter 1 : 0x0000000d
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini011611-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini011111-01.dmp
Crash Time : 1/11/2011 9:25:40 AM
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 0x001902fe
Parameter 2 : 0xf791899c
Parameter 3 : 0xf7918698
Parameter 4 : 0x862d5856
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+dff0
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini011111-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#11 Blade

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Posted 15 June 2011 - 04:09 PM

Hello cheldi.

As this concerns a separate issue, you will need to start a new topic.

If you are having symptoms of malware (this includes popups, google redirects, "ghost audio", missing desktop, etc), then you should start a new topic in Am I infected? What do I do?

***************************************************

If your only issue is the BSOD then it's not likely that malware is the issue.
Other causes should be ruled out first, and you should therefore start a new topic in Windows XP Home and Professional.

Good Luck.

~Blade

Edited by Blade Zephon, 15 June 2011 - 04:09 PM.

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#12 cheldi

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Posted 15 June 2011 - 06:07 PM

Will do - Thank you!

#13 Blade

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Posted 16 June 2011 - 01:15 AM

You're very welcome.

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