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Can not boot because of this strange error


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#1 killerx525

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Posted 25 February 2011 - 04:26 AM

I installed a new fan which i plugged into the motherboard, when i start it up, i get this error. I've tried resetting the CMOS battery but that didn't work. I tried last configuration but that didn't work. I tried plugging it in to another spot on the motherboard that also didn't work.
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STOP: C000021a {Fatal System Error}
The initial session process or system process terminated unexpectedly with the status of 0x00000001 (0xc00100630).
The system has been shut down.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


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#2 the_patriot11

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Posted 25 February 2011 - 04:29 AM

Will it work with the fan unplugged? if so, will it work with a different fan plugged into those spots?

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Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

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#3 killerx525

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Posted 25 February 2011 - 04:49 AM

I tried both suggestions but that didn't work.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#4 Platypus

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Posted 25 February 2011 - 05:33 AM

I doubt if the fan actually has anything to do with this problem. Since you can't boot into Windows and last known good configuration doesn't sort it, you might need to try an in-place upgrade (re-install) of Windows, as the Microsoft article here indicates:

http://support.microsoft.com/kb/156669

Following the section on Last Known Good Configuration:

"If the previous steps in this article do not resolve the problem, perform an in-place upgrade."

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#5 killerx525

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Posted 25 February 2011 - 06:25 AM

So you want me to "Upgrade" it which i hope it will not touch any of the files because this desktop is not my and it has some VERY valuable documents and precious photos. Have you guys tried working out what this message means? The last time the computer was working was when i turned it off to install the fan.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#6 Platypus

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Posted 25 February 2011 - 06:58 AM

The MS knowledge base article explains what the message means, and it's their instructions as to what to do about it.

Vital data should always be securely backed up before proceeding with major operations on a system.

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#7 killerx525

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Posted 25 February 2011 - 07:23 AM

Ok, i hopw it will boot up Hiren's Boot Cd.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#8 killerx525

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Posted 26 February 2011 - 07:29 AM

I can't upgrade it because it tells me to run it from windows which i can't so i'm gonna have to reformat it. I will use Hiren's Boot Cd to backup the data.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#9 Platypus

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Posted 26 February 2011 - 08:01 AM

it tells me to run it from windows

What is the "it" that tells you that? Microsoft's instructions are here:

http://support.microsoft.com/kb/978788

"Method 2: Repair install of Windows XP by starting your computer from the Windows XP CD"

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#10 killerx525

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Posted 26 February 2011 - 08:18 AM

But you do know that the instructions is for windows xp and the desktop is running windows 7.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#11 caperdog

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Posted 26 February 2011 - 08:34 AM

every time we go messing inside a box there is a great opportunity to knock something loose. check your data and power cables on drive to make sure they are seated securely in drive, and motherboard.

#12 killerx525

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Posted 26 February 2011 - 09:10 AM

Thanks for the tip, i'll check it after backing up.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#13 Platypus

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Posted 27 February 2011 - 12:28 AM

But you do know that the instructions is for windows xp and the desktop is running windows 7.

Ah no, since it hadn't been mentioned I didn't know, but for some reason evidently had it in my head that it was XP...

In that case, have you tried the Startup Repair option from the installation disc:

http://windows.microsoft.com/en-AU/windows7/What-are-the-system-recovery-options-in-Windows-7

"To open the System Recovery Options menu using the Windows 7 installation disc or a USB flash drive, or a system repair disc

If your computer's system is severely damaged and you can't access the System Recovery Options menu on your computer, you can access it using the Windows 7 installation disc or a USB flash drive, or using a system repair disc if you created one earlier.

To use this method, you need to restart (boot) your computer using the disc or USB flash drive.

Insert the Windows 7 installation disc or USB flash drive, or a system repair disc, and then shut down your computer.

Restart your computer using the computer's power button.

When prompted, press any key, and then follow the instructions that appear.

On the Install Windows page, or on the System Recovery Options page, choose your language and other preferences, and then click Next.

If neither the Install Windows page nor the System Recovery Options page appear, and you're not asked to press any key, you might need to change some system settings. To learn how to do this, see Start your computer from a Windows 7 installation disc or USB flash drive.

If you are using the Windows installation disc or USB flash drive, click Repair your computer.

Select the Windows installation you want to repair, and then click Next.

On the System Recovery Options menu, click a tool to open it."

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#14 killerx525

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Posted 27 February 2011 - 05:42 AM

I tried that, it didn't work. I reformatted it and it worked well which i spent over 10 hours installing and updating it till the same thing happen again!!!! I did the startup repair but this time i had a closer look at the diagnostic log and it repaired a critical boot file which is ntoskrnl.exe but it still had that same message. What do i do now?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#15 caperdog

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Posted 27 February 2011 - 11:45 AM

how old is this machine and is it still under warranty ? i am going to suggest hard drive diagnostics. also , when you installed fan did you discharge yourself of static electricity or do you remember feeling a static shock when installing ?




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