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Can't start up past Welcome screen


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5 replies to this topic

#1 sallymae206

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Posted 25 February 2011 - 01:37 AM

Hey this is my first post, I am having issues with my computer. I turned it on and logged in, and then the screen stays on welcome for a long time if not forever. I have tried to wait it out a few times and after 15-20mins it just turns black with a white mouse I can move around.

I have a Dell notebook and am not computer savy at all. I posted on another forum and was wondering what you guys think. They were very nice but it has been days now and I am lost on how to do this next step. Getting a second opinion, hope I don't offend them....

Here is the link
http://www.techsupportforum.com/forums/f108/dell-issues-wont-start-up-553461.html#post3142295

You might have to scroll to read the entire thing, it is about two pages...sorry.

But please let me know if there is anything else I can do. thanks, SM

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#2 Allan

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Posted 25 February 2011 - 08:05 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#3 sallymae206

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Posted 25 February 2011 - 05:43 PM

nothing that i am aware of happened.

#4 Allan

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Posted 25 February 2011 - 06:26 PM

Boot to your Windows 7 dvd and choose the startup repair options.

#5 w7pro

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Posted 25 February 2011 - 07:24 PM

You may also want to consider doing a clean install of Windows 7 as a possible option as well.

-- Ryan
Windows Outreach Team

#6 sallymae206

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Posted 25 February 2011 - 11:23 PM

I dont have any CDs. No case, just this computer and a charger that plugs into the wall.

I have saved all of my files on an external hard drive and now I will do the diagnostic that the other forum suggested I do. Unless you guys have any last minute ideas??

It has been a week now and I am sick of using safe mode for everything. I can barely read my emails and type on here.

Thanks.




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