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XP Pro - 1 user acct ok - 1 user acct. Not...


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#1 rauwija2

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Posted 24 February 2011 - 10:24 AM

Youngsters account will not run programs - brings up the "open with" dialog box. Same programs run ok from my user account. She was on some website when some sort of scan started which she tried to abort. I ran Avira scan and Malwarebytes which each found virus / trojan but still no luck. Any help would be greatly appreciated.

Edited by hamluis, 24 February 2011 - 10:32 AM.
Moved from XP to Am I Infected.


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#2 cryptodan

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Posted 24 February 2011 - 10:26 AM

Can you please post the logs, so we can see what kind of infection we are dealing with?

#3 rauwija2

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Posted 24 February 2011 - 12:55 PM

copied and pasted

Avira AntiVir Personal
Report file date: Wednesday, February 23, 2011 17:52

Scanning for 2428690 virus strains and unwanted programs.

Licensee : Avira AntiVir Personal - FREE Antivirus
Serial number : 0000149996-ADJIE-0000001
Platform : Windows XP
Windows version : (Service Pack 3) [5.1.2600]
Boot mode : Normally booted
Username : SYSTEM
Computer name : ANITA_HOME

Version information:
BUILD.DAT : 9.0.0.429 21701 Bytes 10/6/2010 10:04:00
AVSCAN.EXE : 9.0.3.10 466689 Bytes 10/13/2009 16:26:33
AVSCAN.DLL : 9.0.3.0 40705 Bytes 2/27/2009 15:58:24
LUKE.DLL : 9.0.3.2 209665 Bytes 2/20/2009 16:35:49
LUKERES.DLL : 9.0.2.0 12033 Bytes 2/27/2009 15:58:52
VBASE000.VDF : 7.10.0.0 19875328 Bytes 11/6/2009 12:35:52
VBASE001.VDF : 7.11.0.0 13342208 Bytes 12/14/2010 02:26:58
VBASE002.VDF : 7.11.3.0 1950720 Bytes 2/9/2011 17:50:13
VBASE003.VDF : 7.11.3.1 2048 Bytes 2/9/2011 17:50:13
VBASE004.VDF : 7.11.3.2 2048 Bytes 2/9/2011 17:50:14
VBASE005.VDF : 7.11.3.3 2048 Bytes 2/9/2011 17:50:14
VBASE006.VDF : 7.11.3.4 2048 Bytes 2/9/2011 17:50:15
VBASE007.VDF : 7.11.3.5 2048 Bytes 2/9/2011 17:50:16
VBASE008.VDF : 7.11.3.6 2048 Bytes 2/9/2011 17:50:18
VBASE009.VDF : 7.11.3.7 2048 Bytes 2/9/2011 17:50:18
VBASE010.VDF : 7.11.3.8 2048 Bytes 2/9/2011 17:50:18
VBASE011.VDF : 7.11.3.9 2048 Bytes 2/9/2011 17:50:19
VBASE012.VDF : 7.11.3.10 2048 Bytes 2/9/2011 17:50:19
VBASE013.VDF : 7.11.3.59 157184 Bytes 2/14/2011 17:41:46
VBASE014.VDF : 7.11.3.97 120320 Bytes 2/16/2011 17:42:05
VBASE015.VDF : 7.11.3.148 128000 Bytes 2/19/2011 17:42:24
VBASE016.VDF : 7.11.3.183 140288 Bytes 2/22/2011 17:42:02
VBASE017.VDF : 7.11.3.184 2048 Bytes 2/22/2011 17:42:02
VBASE018.VDF : 7.11.3.185 2048 Bytes 2/22/2011 17:42:02
VBASE019.VDF : 7.11.3.186 2048 Bytes 2/22/2011 17:42:02
VBASE020.VDF : 7.11.3.187 2048 Bytes 2/22/2011 17:42:03
VBASE021.VDF : 7.11.3.188 2048 Bytes 2/22/2011 17:42:03
VBASE022.VDF : 7.11.3.189 2048 Bytes 2/22/2011 17:42:03
VBASE023.VDF : 7.11.3.190 2048 Bytes 2/22/2011 17:42:03
VBASE024.VDF : 7.11.3.191 2048 Bytes 2/22/2011 17:42:04
VBASE025.VDF : 7.11.3.192 2048 Bytes 2/22/2011 17:42:04
VBASE026.VDF : 7.11.3.193 2048 Bytes 2/22/2011 17:42:04
VBASE027.VDF : 7.11.3.194 2048 Bytes 2/22/2011 17:42:04
VBASE028.VDF : 7.11.3.195 2048 Bytes 2/22/2011 17:42:04
VBASE029.VDF : 7.11.3.196 2048 Bytes 2/22/2011 17:42:05
VBASE030.VDF : 7.11.3.197 2048 Bytes 2/22/2011 17:42:05
VBASE031.VDF : 7.11.3.205 50688 Bytes 2/23/2011 17:42:01
Engineversion : 8.2.4.170
AEVDF.DLL : 8.1.2.1 106868 Bytes 7/30/2010 16:02:10
AESCRIPT.DLL : 8.1.3.53 1282427 Bytes 1/30/2011 17:42:02
AESCN.DLL : 8.1.7.2 127349 Bytes 11/23/2010 02:30:37
AESBX.DLL : 8.1.3.2 254324 Bytes 11/23/2010 02:30:39
AERDL.DLL : 8.1.9.2 635252 Bytes 9/23/2010 17:41:55
AEPACK.DLL : 8.2.4.9 512374 Bytes 1/30/2011 17:41:48
AEOFFICE.DLL : 8.1.1.16 205179 Bytes 1/30/2011 17:41:36
AEHEUR.DLL : 8.1.2.78 3277175 Bytes 2/18/2011 17:42:41
AEHELP.DLL : 8.1.16.1 246134 Bytes 2/4/2011 17:40:57
AEGEN.DLL : 8.1.5.2 397683 Bytes 1/20/2011 16:04:09
AEEMU.DLL : 8.1.3.0 393589 Bytes 11/23/2010 02:30:30
AECORE.DLL : 8.1.19.2 196983 Bytes 1/20/2011 16:03:43
AEBB.DLL : 8.1.1.0 53618 Bytes 4/23/2010 22:00:20
AVWINLL.DLL : 9.0.0.3 18177 Bytes 12/12/2008 13:47:59
AVPREF.DLL : 9.0.3.0 44289 Bytes 8/26/2009 20:14:02
AVREP.DLL : 8.0.0.7 159784 Bytes 2/17/2010 20:16:14
AVREG.DLL : 9.0.0.0 36609 Bytes 12/5/2008 15:32:09
AVARKT.DLL : 9.0.0.3 292609 Bytes 3/24/2009 20:05:41
AVEVTLOG.DLL : 9.0.0.7 167169 Bytes 1/30/2009 15:37:08
SQLITE3.DLL : 3.6.1.0 326401 Bytes 1/28/2009 20:03:49
SMTPLIB.DLL : 9.2.0.25 28417 Bytes 2/2/2009 13:21:33
NETNT.DLL : 9.0.0.0 11521 Bytes 12/5/2008 15:32:10
RCIMAGE.DLL : 9.0.0.25 2438913 Bytes 5/15/2009 20:39:58
RCTEXT.DLL : 9.0.73.0 86785 Bytes 10/13/2009 17:25:47

Configuration settings for the scan:
Jobname.............................: Complete system scan
Configuration file..................: c:\program files\avira\antivir desktop\sysscan.avp
Logging.............................: low
Primary action......................: interactive
Secondary action....................: ignore
Scan master boot sector.............: on
Scan boot sector....................: on
Boot sectors........................: C:, F:,
Process scan........................: on
Scan registry.......................: on
Search for rootkits.................: on
Integrity checking of system files..: off
Scan all files......................: All files
Scan archives.......................: on
Recursion depth.....................: 20
Smart extensions....................: on
Macro heuristic.....................: on
File heuristic......................: medium

Start of the scan: Wednesday, February 23, 2011 17:52

Starting search for hidden objects.
'69574' objects were checked, '0' hidden objects were found.

The scan of running processes will be started
Scan process 'mshta.exe' - '1' Module(s) have been scanned
Scan process 'jucheck.exe' - '1' Module(s) have been scanned
Scan process 'avscan.exe' - '1' Module(s) have been scanned
Scan process 'avcenter.exe' - '1' Module(s) have been scanned
Scan process 'iPassMan.exe' - '1' Module(s) have been scanned
Scan process 'SSScheduler.exe' - '1' Module(s) have been scanned
Scan process 'wmpnscfg.exe' - '1' Module(s) have been scanned
Scan process 'SansaDispatch.exe' - '1' Module(s) have been scanned
Scan process 'ctfmon.exe' - '1' Module(s) have been scanned
Scan process 'eraser.exe' - '1' Module(s) have been scanned
Scan process 'alg.exe' - '1' Module(s) have been scanned
Scan process 'jusched.exe' - '1' Module(s) have been scanned
Scan process 'TFTray.exe' - '1' Module(s) have been scanned
Scan process 'avgnt.exe' - '1' Module(s) have been scanned
Scan process 'AdobeARM.exe' - '1' Module(s) have been scanned
Scan process 'rundll32.exe' - '1' Module(s) have been scanned
Scan process 'wuauclt.exe' - '1' Module(s) have been scanned
Scan process 'wmpnetwk.exe' - '1' Module(s) have been scanned
Scan process 'MsPMSPSv.exe' - '1' Module(s) have been scanned
Scan process 'Pen_Tablet.exe' - '1' Module(s) have been scanned
Scan process 'Pen_TabletUser.exe' - '1' Module(s) have been scanned
Scan process 'TFService.exe' - '1' Module(s) have been scanned
Scan process 'Pen_Tablet.exe' - '1' Module(s) have been scanned
Scan process 'Rtvscan.exe' - '1' Module(s) have been scanned
Scan process 'explorer.exe' - '1' Module(s) have been scanned
Scan process 'SavRoam.exe' - '1' Module(s) have been scanned
Scan process 'nvsvc32.exe' - '1' Module(s) have been scanned
Scan process 'MDM.EXE' - '1' Module(s) have been scanned
Scan process 'jqs.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'WTouchUser.exe' - '1' Module(s) have been scanned
Scan process 'DefWatch.exe' - '1' Module(s) have been scanned
Scan process 'avguard.exe' - '1' Module(s) have been scanned
Scan process 'PhotoshopElementsFileAgent.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'sched.exe' - '1' Module(s) have been scanned
Scan process 'spoolsv.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'WTouchService.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'svchost.exe' - '1' Module(s) have been scanned
Scan process 'lsass.exe' - '1' Module(s) have been scanned
Scan process 'services.exe' - '1' Module(s) have been scanned
Scan process 'winlogon.exe' - '1' Module(s) have been scanned
Scan process 'csrss.exe' - '1' Module(s) have been scanned
Scan process 'smss.exe' - '1' Module(s) have been scanned
49 processes with 49 modules were scanned

Starting master boot sector scan:
Master boot sector HD0
[INFO] No virus was found!
Master boot sector HD1
[INFO] No virus was found!

Start scanning boot sectors:
Boot sector 'C:\'
[INFO] No virus was found!
Boot sector 'F:\'
[INFO] No virus was found!

Starting to scan executable files (registry).
The registry was scanned ( '59' files ).


Starting the file scan:

Begin scan in 'C:\'
C:\hiberfil.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\pagefile.sys
[WARNING] The file could not be opened!
[NOTE] This file is a Windows system file.
[NOTE] This file cannot be opened for scanning.
C:\Documents and Settings\Caitlynne\Local Settings\temp\0.681019646309595.exe
[DETECTION] Is the TR/Fake.Spypro.65 Trojan
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
[WARNING] The file could not be opened!
C:\System Volume Information\_restore{94CD2E8B-DF1B-4529-B427-69E989D5C2B8}\RP1592\A0364177.exe
[DETECTION] Is the TR/Kazy.5565.2 Trojan
Begin scan in 'F:\'

Beginning disinfection:
C:\Documents and Settings\Caitlynne\Local Settings\temp\0.681019646309595.exe
[DETECTION] Is the TR/Fake.Spypro.65 Trojan
[NOTE] The file was moved to '4d9bab99.qua'!
C:\System Volume Information\_restore{94CD2E8B-DF1B-4529-B427-69E989D5C2B8}\RP1592\A0364177.exe
[DETECTION] Is the TR/Kazy.5565.2 Trojan
[NOTE] The file was moved to '4d98ab9c.qua'!


End of the scan: Wednesday, February 23, 2011 19:50
Used time: 1:54:08 Hour(s)

The scan has been done completely.

9848 Scanned directories
373694 Files were scanned
2 Viruses and/or unwanted programs were found
0 Files were classified as suspicious
0 files were deleted
0 Viruses and unwanted programs were repaired
2 Files were moved to quarantine
0 Files were renamed
3 Files cannot be scanned
373689 Files not concerned
2878 Archives were scanned
3 Warnings
4 Notes
69574 Objects were scanned with rootkit scan
0 Hidden objects were found



Malwarebytes' Anti-Malware 1.50
www.malwarebytes.org

Database version: 5863

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/24/2011 12:03:29 AM
mbam-log-2011-02-24 (00-03-29).txt

Scan type: Full scan (C:\|F:\|)
Objects scanned: 289122
Time elapsed: 1 hour(s), 36 minute(s), 48 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\32788r22fwjfw\catchme.cfxxe (Trojan.Agent) -> Quarantined and deleted successfully.

#4 cryptodan

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Posted 24 February 2011 - 01:04 PM

This may take a deeper look:

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.




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