Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Norton GoBack error 126 preventing startup


  • This topic is locked This topic is locked
2 replies to this topic

#1 kevinjmaz

kevinjmaz

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:04:13 AM

Posted 23 February 2011 - 08:58 AM

I am working on a HP Media Center PC m1072n that was recently infected with malware. I did have a full Norton suite but is was expired. Now the Norton Go Back comes on with an error 126 and the text "Norton GoBack has detected its partition signature in the MBR on disk#1 but links to Norton GoBack's datalO.BIN) are broken. To fix this problem, Norton GoBack will need to scan your hard disk for its data file and then restore the MBR and/or BPB sector. Until this problem is fixed, you will not be able to access this disk.

This problem was probably caused by a utility such as a virus checker, multi-boot manager, or disk editor.

Do you want Norton GoBack to attempt to restore the BPB?"

... and then the "yes" or "no" options. Clicking on "no" just redirects me to the same screen. When I click "yes", I get the following message:

"Norton GoBack Recovery

Scanning hard disk #1.

Scanning hard disk for GOBACKIO.BIN."

... and then a progress bar, but the progress bar only ever gets up to 22% before freezing.

Does anyone have any advice about how to solve this problem?

tried to slave the Hard drive to backup and scan. It is a 200GB SATA HDD. It is seen but the computer in device manager but will not show up to access.

Thanks
This is my first post but have used the forum ideas many times with success.

BC AdBot (Login to Remove)

 


#2 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,687 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:07:13 AM

Posted 23 February 2011 - 10:05 PM

Hi, :welcome:

We will need to view the system status from an external environment. You will need a USB drive and a CD to burn. There will be several steps to follow.

Download GETxPUD.exe to the desktop of your clean computer
  • Run GETxPUD.exe
  • A new folder will appear on the desktop.
  • Open the GETxPUD folder and click on the get&burn.bat
  • The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
  • Click on Start and follow the prompts to burn the image to a CD.
  • Next download driver.sh to your USB drive
  • Also Download Query.exe to the USB drive. In your working computer, navigate to the USB drive and click on the Query.exe. A folder and a file, query.sh, will be extracted.
  • Remove the USB & CD and insert them in the sick computer
  • Boot the Sick computer with the CD you just burned
  • The computer must be set to boot from the CD
  • In some computers you need to tap F12 and choose to boot from the CD, in others is the Esc key. Please consult your computer's documentation.
  • Follow the prompts
  • A Welcome to xPUD screen will appear
  • Press File
  • Expand mnt
  • sda1,2...usually corresponds to your HDD
  • sdb1 is likely your USB
  • Click on the folder that represents your USB drive (sdb1 ?)
  • Confirm that you see driver.sh that you downloaded there
  • Press Tool at the top
  • Choose Open Terminal
  • Type bash driver.sh
  • Press Enter
  • After it has finished a report will be located on your USB drive named report.txt
  • Then type bash driver.sh -af
  • Press Enter
  • You will be prompted to input a filename.
  • Type the following:

    Winlogon.exe

  • Press Enter
  • If successful, the script will search for this file.
  • After it has completed the search enter the next file to be searched
  • Type the following:

    explorer.exe

  • Press Enter
  • After it has completed the search enter the next file to be searched
  • Type the following:

    Userinit.exe

  • Press Enter
  • After the search is completed type Exit and press Enter.
  • After it has finished a report will be located in the USB drive as filefind.txt
  • While still in the Open Terminal, type bash query.sh
  • Press Enter
  • After it has finished a report will be located in the USB drive as RegReport.txt
  • Then type dd if=/dev/sda of=mbr.bin bs=512 count=1


    Leave a space among the following Statements:

    dd is the executable application used to create the backup
    if=/dev/sda is the device the backup is created from - the hard drive when only one HDD exists
    of=mbr.bin is the backup file to create - note the lack of a path - it will be created in the directory currently open in the Terminal
    bs=512 is the number of bytes in the backup
    count=1 says to backup just 1 sector


    It is extremely important that the if and of statements are correctly entered.

  • Press Enter
  • After it has finished a report will be located in the USB drive as mbr.bin
  • Plug the USB back into the clean computer, zip the mbr.bin, and except for the mbr.bin zipped file, post the contents of the report.txt, filefind.txt and RegReport.txt in your next reply. The mbr.bin zipped file must be attached to your reply.

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif


#3 JSntgRvr

JSntgRvr

    Master Surgeon General


  • Malware Response Team
  • 11,687 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto Rico
  • Local time:07:13 AM

Posted 01 March 2011 - 06:35 PM

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

No request for help throughout private messaging will be attended.

If I have helped you, consider making a donation to help me continue the fight against Malware!
btn_donate_SM.gif





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users