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Trojan Virus


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#1 Twinsfan

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Posted 21 February 2011 - 10:52 PM

I beleive I have a Trojan virus. I am unable to run my Norton Antivirus, whenever I click on it this unknown antivirus website wants to open up. I also attempted to run a system scan with the same results. I then did a system restore for 1 week back but the virus didn't go away. I had to run the system restor in safe mode however because if I click on it the same unknown antivirus website opens. I then attempted a second system resore in safe mode and that system restore was unsuccessful. This antivirus puts up an error saying a certain file is missing. It also causes internet explorer to open without being clicked on. What do I do next?

Edit: Moved topic from Vista to the more appropriate forum. ~ Animal

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#2 quietman7

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Posted 22 February 2011 - 09:49 AM

Some infections will alter the Proxy settings in Internet Explorer which can affect your ability to browse, update or download tools required for disinfection. If you are experiencing such a problem, check those settings. To do that, please refer to Steps 4-7 under the section Automated Removal Instructions for System Tool using Malwarebytes' Anti-Malware in this guide.

Alternatively, you can press the WINKEY + R keys on your keyboard or click Posted Image > Run..., and in the Open dialog box, type: inetcpl.cpl
Click OK or press Enter. Click the Connections tab and continue following the instructions in the above guide.

If using FireFox, refer to these instructions to check and configure Proxy Settings under the Connection Settings Dialog.


Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • When the program opens, click the Start Scan button.
  • Any objects found, will show in the Scan results - Select action for found objects and offer three options.
  • If an infected file is detected, the default action will be Cure...do not change it.

    Posted Image
  • Click Continue > Reboot now to finish the cleaning process.<- Important!!

    Posted Image
  • If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection. Leave it as such for now.
  • A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.

Step 7 instructs you to scan your computer using Malwarebytes Anti-Malware. Don't forget to check for database definition updates through the program's interface (preferable method) before scanning.

Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • After completing the scan, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab .
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.

-- Some types of malware will target Malwarebytes Anti-Malware and other security tools to keep them from running properly. If that's the case, please refer to the suggestions provided in For those having trouble running Malwarebytes Anti-Malware as you may need to rename it or use RKill by Grinler.
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