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Adobe Flash problem with XP


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#1 jhinch

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Posted 21 February 2011 - 08:08 PM

i'm using Windows XP

A few weeks ago I got a virus - one of the typical fake virus protection software deals - and, with Bleeping Computer's help was able to wipe it off my system. However, since then I've been unable to load anything that requires adobe flash with IE8.

Adobe fine with Chrome and Firefox. So, why do I even care? The software that enables me to work from home sometimes isn't compatible with Firefox or Chrome.

I'm stumped. I've tried reloading IE8 as well as Adobe programs.

An example of my problem is if I load youtube the screen where the video should be says I "need to upgrade my adobe flash player to watch this video"

My work software is a web based mortgage program. I enter my login, then a pop up should appear with the program. Now the pop up appears, but it is completely blank. Unfortunately that company's tech support tells me I'm on my own..

Thanks!

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#2 Broni

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Posted 21 February 2011 - 08:15 PM

Try to uninstall Flash, using this tool: http://kb2.adobe.com/cps/141/tn_14157.html
Install fresh copy.

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#3 Union_Thug

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Posted 21 February 2011 - 09:10 PM

In IE make sure the Flash Player add-on is enabled. Flash Player is installed as an Internet Ex-PLODE-r add-on.

1. In IE: Tools > Manage Add-ons....
2. Select Shockwave Flash Object in the list of add-ons.
(If you don't see Shockwave Flash Object in the list, Flash Player is not installed for Internet Ex-PLODE-r.)
3. If the status is Enabled, then the Flash Player add-on is enabled. Close the dialog box.
4. If the status is Disabled, select the Enable. Close the dialog box.

Troubleshoot Flash Player installation-- Windows http://kb2.adobe.com/cps/191/tn_19166.html#main_VerifyIE




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