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I really need help, as fast as humanly possible :)


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#1 TheZiegler

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Posted 21 February 2011 - 11:06 AM

Hi,
whoever might read this! - I excuse in advance for my lack of perfect english and grammar, im not from the States or England...
so! here's the deal.

I need help, i believe im attacked by a serious virus.
I have tried to download several antispyware programs, antivirus programs etc. Recently i have tried to download and scan with: Avira, AVG, Malwarebytes, Superantispyware, rkill and combofix.
With the antivirus programs i can open them, but i cant update them. Avira just wont get any connection what so ever and SUPERantispyware is saying something about my Firewall and last but not least Malwarebytes are saying: Program_Error_updating (12007, 0, WinHttpSendRequest)
When i try to run scans the antivirus program just shuts down 1 - 4 seconds after starting the scan.

So i downloaded rkill and that seems to work just fine - but when i try with Combo-Fix it just "loads" and then, nothing happens. I have tried to reboot in safemode - but its like my computer wont let me - i can choose that i want to run it in safemode, but when i do it, there comes a black screen and a lot of files seems to be loading, and then; blackscreen with an white _ in the topleft corner.
When i start my computer and open the joblist i got a lot of various stuff going on, but i noticed that i got several OCL.Exe running.

When i open Firefox and search for things in google, go to facebook or even go to this site my computer randomely opens either pop-ups or is redirecting to somekind of advertising site. sometimes a new blank window opens where the link is like this (when i went to this site)

http://www.google-analytics.com/pp.php?to=con&from=a1&type=www.bleepingcomputer.com:&ref=http%3A%2F%2Fwww.bleepingcomputer.com%2Fforums%2Findex.php%3Fapp%3Dcore%26module%3Dglobal%26section%3Dregister

It seems like Safemode is out of the question, cant even load it - if i have to start my computer i have to run that "check" with a bluebackground before starting - if i dont do it i just get BsoD. I cant run any type of antivirus scans or updates and Combofix wont run at all
The log from rkill looks like this:
This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 21-02-2011 at 17:05:33.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:

\\.\globalroot\Device\svchost.exe\svchost.exe
C:\WINDOWS\system32\NOTEPAD.EXE


Rkill completed on 21-02-2011 at 17:05:36.

Please help me; iam totally lost

Regards
Christopher Ziegler

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#2 TheZiegler

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Posted 21 February 2011 - 11:17 AM

By the way, my OS is Windows XP

#3 boopme

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Posted 21 February 2011 - 11:25 AM

Hello, You can get on the net just not update?

SUPERAntiSypware has a built in "Repairs" feature to fix policy restrictions and certain Windows settings which are sometimes targeted by malware infection. To use this feature, launch SUPERAntiSypware.
  • Click the Preferences button.
  • Click the Repairs tab.
  • Click on (highlight) "Repair broken SafeBoot key" and then click the Repair button.
  • You may be asked to reboot your computer for the changes to take effect.

After that Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#4 TheZiegler

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Posted 21 February 2011 - 11:35 AM

I really did try to do all the things you just posted i should do - the only thing that is running just perfect is rKill - it starts, it terminates what i has to terminate and the log comes..
But even when i try to fix SUPERantispyware it still just shuts down after 4 seconds of scanning, my Avira wont update or scan <- same problem as SUPERantispyware and its the same with Malwarebytes and the same with any other antispyware or antivirus program im using. It just shuts down and wont update. The Combo-Fix wont open and i can't no matter what i do and no matter how long i wait, i can't run my computer in Safe Mode.

My internet works "fine" except of the googleredirection-virus(thing i read about in here) my internet works problemless...

#5 boopme

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Posted 21 February 2011 - 11:54 AM

Try 2 more things

Try logging on as a different user and see if you get the net back. This also means having to scan this and the other user agin with SAS.

Do a system restore to a date prior to the infection.
Windows XP System Restore Guide
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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