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Virus suspected & Word does not open


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#1 Dacar92

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Posted 21 February 2011 - 10:58 AM

This user had mentioned to me that Word does not open. It freezes right after the Word splashscreen goes away. I reinstalled Office and it still did not open. I then suspected a virus. I scanned with malwarebytes, twice, and it did not find anything eother time. I then weit into Msconfig to see what was starting up and I found some oddities. The attachment titled "original msconfig..." shows start up items and many were checked. This pic was taken after I unchecked several. The Chinese looking scripts were starting up. Once I restarted after unchecking these items I received two error messages. The first is the attachment titled "2nd screenshot..." and then immediately afterwards the second titled "1st screenshot...". Yes, the files are titled incorrectly. Sorry for any confusion. I checked Msconfig again and the attachment titled "msconfig after 2nd restart" is what I saw. I also keep getting "Windows Explorer has encountered a problem and needs to close" errors.

I then came here to get the necessary files to upload the reports you would need. They are also attached here. The DDS.txt logis pasted below and others are attached.


EDIT: canot attach the other two screenshots due to cap on file size. But suffice to say that the little square was shown twice in the start up section of msconfig as starting up.

Thanks in advance.



DDS (Ver_10-12-12.02) - NTFSx86
Run by kevinc at 16:37:13.33 on Thu 02/10/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1470 [GMT -6:00]


============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\hosting\apache\bin\httpd.exe
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\LogMeIn\x86\LMIGuardianSvc.exe
C:\Program Files\LogMeIn\x86\RaMaint.exe
C:\hosting\apache\bin\httpd.exe
C:\Program Files\LogMeIn\x86\LogMeIn.exe
C:\Program Files\PDF Complete\pdfsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Citrix\ICA Client\ssonsvr.exe
C:\WINDOWS\system32\igfxtray.exe
C:\Program Files\Microsoft IntelliType Pro\itype.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\LogMeIn\x86\LogMeInSystray.exe
C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe
C:\WINDOWS\FixCamera.exe
C:\hosting\client\HostingClient.exe
C:\hosting\tomcat\bin\tomcat6.exe
C:\WINDOWS\explorer.exe
C:\Documents and Settings\KevinC\Desktop\Defogger.exe
C:\Documents and Settings\KevinC\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = https://exchange2k7.thermtrol.com/owa
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: GlobalSpec Engineering Toolbar: {4e7bd74f-2b8d-469e-d1fb-ef7fb3d5fa7d} - c:\progra~1\gspec\gspec.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
BHO: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Adobe PDF Conversion Toolbar Helper: {ae7cd045-e861-484f-8273-0445ee161910} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5805.1910\swg.dll
BHO: SmartSelect Class: {f4971ee7-daa0-4053-9964-665d8ee6a077} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
TB: GlobalSpec Engineering Toolbar: {4e7bd74f-2b8d-469e-d1fb-ef7fb3d5fa7d} - c:\progra~1\gspec\gspec.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} - c:\program files\search toolbar\SearchToolbar.dll
TB: Adobe PDF: {47833539-d0c5-4125-9fa8-0819e2eaac93} - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [itype] "c:\program files\microsoft intellitype pro\itype.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [LogMeIn GUI] "c:\program files\logmein\x86\LogMeInSystray.exe"
mRun: [FixCamera] c:\windows\FixCamera.exe
mRun: [Qsufogavimovum] rundll32.exe "c:\windows\ukodoyat.dll",Startup
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hostin~1.lnk - c:\hosting\client\HostingClient.exe
IE: Append Link Target to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files\common files\adobe\acrobat\activex\AcroIEFavClient.dll/AcroIECapture.html
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_E11712C84EA7E12B.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_07\bin\ssv.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
DPF: {05D96F71-87C6-11D3-9BE4-00902742D6E0} - hxxps://qp2.whirlpool.com/qp2.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1238701986567
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://thermtrol.webex.com/client/T27LB/webex/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {FD0B6769-6490-4A91-AA0A-B5AE0DC75AC9} - hxxps://secure.logmein.com/activex/RACtrl.cab
Notify: igfxcui - igfxdev.dll
Notify: LMIinit - LMIinit.dll
AppInit_DLLs: c:\docume~1\alluse~1\applic~1\micros~1\windows\mspdb22.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"

============= SERVICES / DRIVERS ===============

R2 Apache2.2;Apache2.2;c:\hosting\apache\bin\httpd.exe [2009-9-28 24645]
R2 LMIGuardianSvc;LMIGuardianSvc;c:\program files\logmein\x86\LMIGuardianSvc.exe [2010-9-30 374152]
R2 LMIInfo;LogMeIn Kernel Information Provider;c:\program files\logmein\x86\rainfo.sys [2008-8-11 12856]
R2 LMIRfsDriver;LogMeIn Remote File System Driver;c:\windows\system32\drivers\LMIRfsDriver.sys [2010-3-4 47640]
R2 pdfcDispatcher;PDF Document Manager;c:\program files\pdf complete\pdfsvc.exe [2009-1-22 576024]
R3 tomcat6;tomcat6;c:\hosting\tomcat\bin\tomcat6.exe [2007-7-20 57344]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-3-4 135664]
S4 LMIRfsClientNP;LMIRfsClientNP; [x]

=============== Created Last 30 ================

2011-02-09 17:34:56 -------- d-----w- c:\windows\ShellNew
2011-02-02 20:45:05 -------- d-----w- c:\docume~1\alluse~1\applic~1\regid.1986-12.com.adobe
2011-02-01 21:15:02 723294 ----a-w- c:\windows\unins000.exe
2011-02-01 21:14:51 -------- d-----w- c:\program files\Quick Web Player
2011-01-21 14:44:37 439296 ------w- c:\windows\system32\dllcache\shimgvw.dll

==================== Find3M ====================

2011-02-10 09:50:00 0 ----a-w- c:\windows\Btatufisawanul.bin
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59:19 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59:19 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-09 15:15:09 718336 ----a-w- c:\windows\system32\ntdll.dll
2010-12-09 14:30:22 33280 ----a-w- c:\windows\system32\csrsrv.dll
2010-12-09 13:42:26 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-12-09 13:07:07 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-12-08 19:12:02 83360 ----a-w- c:\windows\system32\LMIRfsClientNP.dll
2010-12-08 19:11:52 53632 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\LMIproc.dll
2010-12-08 19:11:46 29568 ----a-w- c:\windows\system32\LMIport.dll
2010-12-08 19:11:44 87424 ----a-w- c:\windows\system32\LMIinit.dll
2010-11-18 18:12:44 81920 ----a-w- c:\windows\system32\isign32.dll

============= FINISH: 16:37:33.33 ===============

EDIT: Please be patient. There are over 150 unanswered topics in this forum at present and the current average wait time to receive help is 6 days. ~BP

Edited by Budapest, 24 February 2011 - 05:44 PM.

What's the point in being grown up if you can't be childish sometimes? -- The Doctor

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#2 B-boy/StyLe/

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Posted 26 February 2011 - 06:21 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.


Regards,
Georgi :hello:

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#3 Blade

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Posted 03 March 2011 - 07:30 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

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