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GfxUI.exe problem

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3 replies to this topic

#1 jch02140


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Posted 21 February 2011 - 07:39 AM


Two days ago my laptop was infected with a nasty TDSS rootkit and have been having the iastor.sys BSOD every time I boot into windows or safemode.

While attempt to get through to the command-line option with 10 tries, 9 times got bsod and restarted but
I managed to get to the command prompt option via F8 and used the Kaspersky TDSSkiller tool to remove the rootkit.

I have also scanned my computer and remove the lone registry key with Malwarebytes Anti-Virus tool in safe mode.

Upon restarting my windows as normal, I got the "unable to open GfxUI.exe due to restriction in Internet security setting."

How do I fix this?

EDIT: I have additional problems apart from the above mentioned. I cannot run defragment or chkdsk utilities in windows 7 as it is giving me errors. I tried to do a chkdsk on reboot but the tool never started upon rebooting...

It seems after the removal of the TDSS rootkit, I am having lots of problem like viewing an about dialog of certain programs will cause DBK32 error message to popup. Can't enable the protection module under the protection tab in MalwareBytes' Anti-Virus. I can't access Windows Defender (I try to open it via control panel, a window open but closed immediately). I can't close some programs via system tray like LogMeIn, Unable to open "Services" due to some activeX issue. Can't change UAC settings via MSConfig as I got "Access Denied" error, etc...

Seems like there is some system files corrupted or something... I ran sfc /scannow and it says I have some corrupted files but cannot be fixed...

Here is the uploaded log file as it is too big to attach here:


Edited by jch02140, 21 February 2011 - 11:13 AM.

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#2 Broni


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Posted 21 February 2011 - 12:09 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#3 jch02140

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Posted 22 February 2011 - 07:49 AM

Hi Broni,

Thanks for the info. I have posted in the malware forum as you suggested with a reference to this topic.

I will update again when this issue is solved.

#4 hamluis



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Posted 22 February 2011 - 11:26 AM

Reference: http://www.bleepingcomputer.com/forums/topic380870.html/page__p__2143401#entry2143401

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.


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