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Windows Installer Opens When I Open a Folder


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#1 colourscan

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Posted 20 February 2011 - 08:21 PM

Hi guys, hoping for some help on this one.

The motherboard died in a computer here, so I replaced it. Afterwards windows wouldn't boot (I guess due to wrong drivers etc). The computer shop told me to repair windows with the windows installation CD. That done, windows starts up, but everytime I try to open My comptuer or any other folder, or even any other application, Windows Installer pops up and then closes itself about three times.

This is very annoying in itself, but as well as that, when I try to install some programs, for example Antivir anit-virus, it says "The system administrator has set policies to prevent this installation." even when I'm logged into the Administrator account.

After doing some research online I found that others had this issue after cloning their hard drives, and some had traced it back to Adobe Acrobat, saying that when you clone the hard drive, it loses it's link to the registration info and can cause problems. I checked the event viewer, and there are 3 recurring errors that happen over and over again. One is saying it can't connect to a network drive (probably nothing to worry about). The other two are related to "PDFMakerForIE" and "PSCRIPT5.DLL". Both of which I believe could be related to Adobe Acrobat.

Ok, so I figure I'll just uninstall Acrobat, then reinstall it. When I go to uninstall it, I get the same error: "The system administrator has set policies to prevent this installation". After some more searching I decided to try the Windows Installer Cleanup Wizard. It won't run, and gives the same error "The system administrator has set policies to prevent this installation".

What now?

Thanks!

Edited by colourscan, 20 February 2011 - 08:22 PM.


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#2 cryptodan

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Posted 20 February 2011 - 08:26 PM

Was the motherboard an exact copy of the old one, or does it contain a different chipset?


When replacing motherboards it is best to do a fresh install.

#3 colourscan

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Posted 20 February 2011 - 08:41 PM

Hi cryptodan, thanks for the fast reply. It was a different brand motherboard, I'm not sure about the chipset, I didn't think to check that at the time. Believe it or not, it was over two years ago when I replaced the motherboard, and we've had the problem since then. I ended up just disabling the windows installer service from starting so the user could work on the computer, but it really needs to be fixed properly.

I have re-enabled the windows installer service when trying to install/uninstall programs, by the way.

Normally I would have done a complete reinstall, however the computer in question runs a specialised software suite that we lease the licence to, and after reinstalling windows, we would have to get their techs out to reinstall the software, and of course pay them to do it. My boss is not willing to do this, so I'm stuck looking for a fix without reinstalling windows.

#4 cryptodan

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Posted 20 February 2011 - 08:51 PM

it maybe more costly to your company to not fix this issue the right way.

But you may want to try reinstalling the Windows Installer Software via downloading it directly from here: Windows Installer 4.5 Redistributable

#5 colourscan

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Posted 20 February 2011 - 09:56 PM

Thanks again cryptodan for the suggestion. I was able to reinstall Windows Installer, however afterwards when trying to uninstall Acrobat I got the same error "The system administrator has set policies to prevent this installation."

However, I discovered a fix on another website here.

All I did was this:
1.Browse the registry to HKLM\Software\Policies\Microsoft\Windows\Installer
2.Modify the DisableMSI value to 0 (mine was originally 2)

That allowed me to then do a repair install of Adobe Acrobat, and since then the issue has been fixed. Windows installer no longer pops up everytime I try to use the computer, and I can once again install new programs.

#6 cryptodan

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Posted 20 February 2011 - 11:07 PM

Awesome, yeah I wanted to to repair Windows Installer before going to the other issues you were having. Thanks for posting your solution.




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