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False positive report


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#1 EdAlan

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Posted 20 February 2011 - 02:38 PM

I did a scan with Norton Internet Security 2011 and received a report that no security risks were detected. But number of items scanned was on 235,000; the number in the past has always been around 750,000. Something must be truncating the scan. I repeated the scan; same result. I downloaded & ran Norton PowerEraser; no risks found. I've tried to get into the Norton Forum, but while my registration was confirmed on the registration page, confirming email was never received. Next step?

Ed

Edit: Moved topic from Win 7 to the more appropriate forum. ~ Animal

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#2 quietman7

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Posted 20 February 2011 - 11:28 PM

Check you scan settings. It's possible you inadvertently changed something whereby the scanning engine is not scanning everything it did in the past.
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