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AVG antivirus virus


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#1 lesanelms

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Posted 20 February 2011 - 11:46 AM

I posted this in a couple other forums, also. Just trying to cover as much ground as I can. I saw the forum about this particular virus, but for it to work you need to go on line, so I will ask the same question here.
Opened an email but did not open the link that was in the e-mail. Immediately got a pop up from AVG that there was a virus detected and I should click on the pop up. Didn't occur to me that I have avast, not AVG until it was too late. Now I cannot get on line, it says the firefox.exe file cannot be found. Same with IE and Chrome. Ran a virus scan with avast, freeze up makes it impossible to run a thorough scan. Can run a quick scan but it shows nothing. Defender shows nothing. Get "Not responding" often and freeze up of screen. been getting the not responding notice for a while. Running vista home premium on dell studio (I think it is a 1735) Need this computer as I bring work home to finish--haven't gotten finished yet this weekend! Was able to open IE this morning in emergency mode, but could not go anywhere as there was a malicious file detected.
Can malware bytes and rkill be downloaded to a disk?

Edited by lesanelms, 20 February 2011 - 11:46 AM.


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#2 boopme

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Posted 20 February 2011 - 12:49 PM

Hello and welcome..
For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.


OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you

should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged

with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links

    below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as

    malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As

    Administrator)

  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or

eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click

    SUPERAntiSpyware.exe
    and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If

    you encounter any problems while downloading the updates, manually download them from here.

    Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.


    )
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.

    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the

SUPERAntiSpyware Portable Scanner
instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then

double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your

registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily

disable such programs or permit them to allow the changes.
  • Make

    sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use

    Malwarebytes' Anti-Malware Guide
    .
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from

    here
    and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your

    operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed

with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing

all the malware.


Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 lesanelms

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Posted 20 February 2011 - 05:02 PM

I tried the start>run thing and got nowhere with that. Downloaded all to my flash drive and am now in the process of the SAS scan. That one is taking forever!! So far has found 766 tracking cookies.

#4 boopme

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Posted 20 February 2011 - 07:50 PM

If you only have cookies then you can move to Makwarebytes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 lesanelms

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Posted 21 February 2011 - 06:41 PM

After 19.75 hours of scanning, there were 900+ tracking cookies and one trojan dropper. SAS has supposedly quarantined and removed them. What now about the rkill items that are supposed to be saved in my documents using notepad? What do I do with that information? Provided I can find it after Malwarebytes is done doing it's thing (probably sometime tomorrow while I am at work). I am having withdrawl already. My life is inside that computer. Sad isn't it?

#6 lesanelms

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Posted 21 February 2011 - 08:00 PM

Another glitch in the plan. Running Malwarebytes the program keeps "not responding". That means scanning is not happening so this scan could take days. Is it because of one of the files that was deleted during the SAS scan had something I need to run this program? How do I take care of that?
Oh, and I looked in my documents and don't find the Rkill record. I'm sure I just didn't pay attention and it's in my computer somewhere.

Edited by lesanelms, 21 February 2011 - 08:02 PM.


#7 boopme

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Posted 21 February 2011 - 08:31 PM

Don't worry about the RKill logs for now.
RKill is a program developed at BleepingComputer.com that was originally designed for the use in our malware removal guides. It was created so that we could have an easy to use tool that kills known processes that stop the use of our normal anti-malware applications. Simple as that. Nothing fancy. Just kill known malware processes so that anti-malware programs can do their job.

Let's see if we can reconnect your PC to your arm :whistle: :lol:
Redo MBAM install.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
2. Restart your computer (very important).
3. Download and run this utility. Mbam clean
4. It will ask to restart your computer (please allow it to).
5. After the computer restarts, install the latest version from here. http://www.malwarebytes.org/mbam-download.php
Note: You will need to reactivate the program using the license you were sent.
Note: If using Free version, ignore the part about putting in your license key and activating.
Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.
Restart the computer again and verify that MBAM is in the task tray and run a Quick Scan and post that log.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 lesanelms

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Posted 25 February 2011 - 09:57 PM

I uninstalled and reinstalled the malwarebytes, it found another trojan. Running great now. Like when I bought it. Hope it lasts :)

Here's the log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5848

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019

2/22/2011 9:50:26 PM
mbam-log-2011-02-22 (21-50-26).txt

Scan type: Quick scan
Objects scanned: 157297
Time elapsed: 3 minute(s), 3 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Lesa\AppData\Local\Temp\sypd64qr.exe.part (Trojan.FakeAlert) -> Quarantined and deleted successfully.

Edited by lesanelms, 25 February 2011 - 10:00 PM.


#9 boopme

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Posted 25 February 2011 - 10:17 PM

Hello, glad to hear it I would like you to take anither 4 minutes and update and rerun MBAM please.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 lesanelms

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Posted 03 March 2011 - 06:24 PM

UPDATE: I was folding clothes. Laptop on but with the browser closed (I use the screen like a framed picture and have my little granddaughters photo on the desktop) and watching something, something stupid undoubtedly, on tv and I hear loud clicking noises. Over the tv noise I hear this clicking. I walk over to the laptop and the B.S.O.D. pops up for a nano second and the laptop shuts down. It tries to restart all by itself, like I hit restart, and it won't boot all the way. Heck it wouldn't get past the Dell logo. So I took this opportunity to go to best buy and pick up a 500 GB SATA hard drive and replace the old 360. I am now in the process of reloading all my stuff. Thanks for the help I got here. I now swear by this website. If my harddrive hadn't committed suicide I would have been good to go with you alls help. You're a great group of computer brainiacs!

#11 boopme

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Posted 03 March 2011 - 07:39 PM

Hello,that does sound like drive failed. Thanks for updating us and good luck.
If you need any thing just ask.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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