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Windows 7 hangs and have to press power off button


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#1 zeenaqash

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Posted 20 February 2011 - 08:31 AM

I am using Lenovo Ideapad g460 windows 7 home premium. From last 3 days it just hangs without showing any error, most of the time the screen is black with all the lights on. I try to press ctrl+alt+del but nothing works not a single key excpet the power button works. I have check my even viewer only one error I have found most of the time this error is there Event ID 7026 with following details The following boot-start or system-start driver(s) failed to load:
TPPWRIF.

I have tried to find this file TPPWRIF in my system but its not there. I was using preinstalled Mcafee AV but now I am using BitDefender (paid) AV. I am also using IObit Security 360. What should I do? Please help.

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#2 zeenaqash

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Posted 20 February 2011 - 08:49 AM

Just after sorting errors in event viewer I found that in this month I am having some kind of event id 41 kernel-power error.
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Now what is this? Is there any problem with the power settings or the AC adapter? Abnormal electricity?
Can anyone help???

#3 jburd1800

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Posted 20 February 2011 - 10:53 AM

You might want to look at this, if you haven't already...
http://support.microsoft.com/kb/2028504

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#4 zeenaqash

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Posted 20 February 2011 - 11:13 AM

this whole information by microsoft makes no sense to me. what is the solution??
do i have to send my laptop for warranty????

#5 Jacee

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Posted 20 February 2011 - 11:46 AM

Here's the listed driver http://www.bleepingcomputer.com/startups/Tppwrif.sys-24162.html

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#6 zeenaqash

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Posted 20 February 2011 - 01:42 PM

the problem is not tppwrif
now the problem is event id 41

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Posted 20 February 2011 - 02:32 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#8 zeenaqash

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Posted 20 February 2011 - 04:02 PM

Vino's Event Viewer v01c run on Windows 2008 in English
Report run at 21/02/2011 2:02:07 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 20/02/2011 7:33:34 PM
Type: Error Category: 0
Event: 13 Source: VSS
Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name Coordinator cannot be started. [0x80070005, Access is denied. ]

Log: 'Application' Date/Time: 20/02/2011 7:29:45 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: iexplore.exe, version: 9.0.7930.16406, time stamp: 0x4c7e0414 Faulting module name: MSHTML.dll, version: 9.0.7930.16423, time stamp: 0x4d0c29e5 Exception code: 0xc0000005 Fault offset: 0x0015e2f3 Faulting process id: 0x1520 Faulting application start time: 0x01cbd133c895ae54 Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe Faulting module path: C:\windows\system32\MSHTML.dll Report Id: c55b8a30-3d27-11e0-854a-f07bcbc6d9ba

Log: 'Application' Date/Time: 20/02/2011 5:00:00 PM
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program iexplore.exe version 9.0.7930.16406 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: d8c Start Time: 01cbd11f375cea26 Termination Time: 97 Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe Report Id:

Log: 'Application' Date/Time: 20/02/2011 4:59:30 PM
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program iexplore.exe version 9.0.7930.16406 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: a9c Start Time: 01cbd118deb66147 Termination Time: 187 Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe Report Id:

Log: 'Application' Date/Time: 20/02/2011 4:52:25 PM
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program iexplore.exe version 9.0.7930.16406 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 1838 Start Time: 01cbd117343adb42 Termination Time: 189 Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe Report Id:

Log: 'Application' Date/Time: 20/02/2011 4:32:42 PM
Type: Error Category: 0
Event: 1 Source: PC-Doctor
The event description cannot be found.

Log: 'Application' Date/Time: 20/02/2011 4:30:28 PM
Type: Error Category: 0
Event: 1 Source: PC-Doctor
The event description cannot be found.

Log: 'Application' Date/Time: 20/02/2011 4:30:28 PM
Type: Error Category: 0
Event: 1 Source: PC-Doctor
The event description cannot be found.

Log: 'Application' Date/Time: 20/02/2011 4:29:22 PM
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program pcdrcui.exe version 6.0.5717.33 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: 148c Start Time: 01cbd1168d9ac2bc Termination Time: 1571 Application Path: C:\Program Files\PC-Doctor\pcdrcui.exe Report Id: 8402ff7a-3d0e-11e0-854a-f07bcbc6d9ba

Log: 'Application' Date/Time: 20/02/2011 3:55:46 PM
Type: Error Category: 0
Event: 1 Source: PC-Doctor
The event description cannot be found.

Log: 'Application' Date/Time: 20/02/2011 3:55:46 PM
Type: Error Category: 0
Event: 1 Source: PC-Doctor
The event description cannot be found.

Log: 'Application' Date/Time: 20/02/2011 3:50:57 PM
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point (Process = C:\windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x80070422).

Log: 'Application' Date/Time: 20/02/2011 3:29:47 PM
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point (Process = C:\windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Log: 'Application' Date/Time: 20/02/2011 1:42:19 PM
Type: Error Category: 101
Event: 1002 Source: Application Hang
The program iexplore.exe version 9.0.7930.16406 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel. Process ID: b2c Start Time: 01cbd103933c2776 Termination Time: 81 Application Path: C:\Program Files (x86)\Internet Explorer\iexplore.exe Report Id:

Log: 'Application' Date/Time: 20/02/2011 1:36:23 PM
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point (Process = C:\windows\system32\msiexec.exe /V; Description = Removed Nokia Connectivity Cable Driver; Error = 0x80070422).

Log: 'Application' Date/Time: 20/02/2011 1:36:22 PM
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point (Process = C:\windows\system32\msiexec.exe /V; Description = Removed Nokia Connectivity Cable Driver; Error = 0x80070422).

Log: 'Application' Date/Time: 20/02/2011 1:35:26 PM
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point (Process = C:\windows\system32\msiexec.exe /V; Description = Removed iTunes; Error = 0x80070422).

Log: 'Application' Date/Time: 20/02/2011 1:35:19 PM
Type: Error Category: 0
Event: 8193 Source: System Restore
Failed to create restore point (Process = C:\windows\system32\msiexec.exe /V; Description = Removed iTunes; Error = 0x80070422).

Log: 'Application' Date/Time: 20/02/2011 12:16:51 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: taskhost.exe, version: 6.1.7600.16385, time stamp: 0x4a5bc3c1 Faulting module name: midas64.dll, version: 0.5.1331.2219, time stamp: 0x4a463779 Exception code: 0xc0000005 Fault offset: 0x000000000001285a Faulting process id: 0x148c Faulting application start time: 0x01cbd0f7c53f86b6 Faulting application path: C:\windows\system32\taskhost.exe Faulting module path: C:\Program Files\BitDefender\BitDefender 2010\Active Virus Control\midas64-v2_000\midas64.dll Report Id: 4b567b91-3ceb-11e0-9d23-005056c00008

Log: 'Application' Date/Time: 20/02/2011 12:03:15 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application name: updpatch.exe, version: 0.0.0.0, time stamp: 0x4af97e81 Faulting module name: productinfo.dll, version: 13.0.13.24, time stamp: 0x4a4293b2 Exception code: 0xc0000005 Fault offset: 0x0000000000005ca5 Faulting process id: 0x1b50 Faulting application start time: 0x01cbd0f626ede3a8 Faulting application path: C:\Program Files\BitDefender\BitDefender 2010\updpatch.exe Faulting module path: C:\Program Files\BitDefender\BitDefender 2010\productinfo.dll Report Id: 65048c2f-3ce9-11e0-9d23-005056c00008

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 20/02/2011 2:59:12 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 20/02/2011 12:57:29 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 20/02/2011 10:02:59 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 20/02/2011 9:50:10 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 20/02/2011 6:54:44 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 19/02/2011 8:02:51 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 17/02/2011 4:20:50 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 17/02/2011 6:07:22 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 16/02/2011 8:24:29 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 16/02/2011 6:53:44 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 15/02/2011 6:19:54 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 13/02/2011 6:09:13 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 13/02/2011 6:55:45 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 07/02/2011 4:48:41 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 05/02/2011 2:35:18 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 04/02/2011 6:51:21 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 03/02/2011 9:00:19 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 02/02/2011 10:43:34 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 01/02/2011 12:08:58 PM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Log: 'System' Date/Time: 01/02/2011 10:07:17 AM
Type: Critical Category: 63
Event: 41 Source: Microsoft-Windows-Kernel-Power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 20/02/2011 7:33:34 PM
Type: Error Category: 0
Event: 10016 Source: Microsoft-Windows-DistributedCOM
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {E579AB5F-1CC4-44B4-BED9-DE0991FF0623} and APPID {56BE716B-2F76-4DFA-8702-67AE10044F0B} to the user Lenovo-PC\Lenovo SID (S-1-5-21-3371145164-1490173317-4192719992-1003) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.

Log: 'System' Date/Time: 20/02/2011 3:02:52 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The ReadyComm.DirectRouter service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 20/02/2011 3:00:49 PM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: TPPWRIF

Log: 'System' Date/Time: 20/02/2011 3:00:13 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Connectify service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 20/02/2011 3:00:13 PM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Connectify service to connect.

Log: 'System' Date/Time: 20/02/2011 2:59:43 PM
Type: Error Category: 0
Event: 1001 Source: Microsoft-Windows-WER-SystemErrorReporting
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8004919060, 0xfffff80000b9c518, 0xfffffa8009994010). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 022011-27409-01.

Log: 'System' Date/Time: 20/02/2011 2:59:42 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 7:34:29 PM on ?2/?20/?2011 was unexpected.

Log: 'System' Date/Time: 20/02/2011 1:00:15 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The ReadyComm.DirectRouter service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 20/02/2011 12:58:12 PM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: TPPWRIF

Log: 'System' Date/Time: 20/02/2011 12:57:48 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 5:52:30 PM on ?2/?20/?2011 was unexpected.

Log: 'System' Date/Time: 20/02/2011 10:11:17 AM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The ReadyComm.DirectRouter service failed to start due to the following error: The system cannot find the file specified.

Log: 'System' Date/Time: 20/02/2011 10:09:05 AM
Type: Error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: TPPWRIF

Log: 'System' Date/Time: 20/02/2011 10:06:28 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service MSIServer with arguments "" in order to run the server: {000C101C-0000-0000-C000-000000000046}

Log: 'System' Date/Time: 20/02/2011 10:05:59 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service McAfee SiteAdvisor Service with arguments "" in order to run the server: {5A90F5EE-16B8-4C2A-81B3-FD5329BA477C}

Log: 'System' Date/Time: 20/02/2011 10:04:31 AM
Type: Error Category: 0
Event: 10005 Source: Microsoft-Windows-DistributedCOM
DCOM got error "1084" attempting to start the service McNaiAnn with arguments "" in order to run the server: {DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

Log: 'System' Date/Time: 20/02/2011 10:04:09 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 20/02/2011 10:03:54 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 20/02/2011 10:03:54 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 20/02/2011 10:03:54 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

Log: 'System' Date/Time: 20/02/2011 10:03:54 AM
Type: Error Category: 0
Event: 7001 Source: Service Control Manager
The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.

#9 Broni

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Posted 20 February 2011 - 04:16 PM

First of all "event 41" error is created, when you forcibly shut down/restart your computer, so this error is irrelevant here.

Then I see some errors, which seems to be connected to each other.
IE hangs and some network services can't be started, or they shut down.
I can also see some errors from PC Doctor and McAfee, which may/may not be relevant.

Does the freeze happen only, when you're online, using IE, or are there some other cases?

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#10 zeenaqash

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Posted 20 February 2011 - 05:39 PM

i have removed mcafee and pc doctor. i have installed bitdefender. i have to force shutdown cause this system just hangs with no error. i just got this laptop last month from warranty. its hard disk had totally crashed and today i found out that its system restore isnt working either.

Edited by zeenaqash, 20 February 2011 - 05:40 PM.


#11 Broni

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Posted 20 February 2011 - 05:52 PM

If this computer is still under warranty, I strongly suggest you give them call back.
We don't want to monkey around some machine, which doesn't want to work properly 1 month after repair.

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#12 zeenaqash

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Posted 21 February 2011 - 01:51 AM

Thanks Broni for your kind assistance. The problem is that I am in Pakistan and the warranty service is in Dubai. I cant send it right now. Is there any possible way to enable system restore?

#13 Broni

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Posted 21 February 2011 - 11:22 AM

Did you check if system restore is enabled?
Did you try to create new restore point? Will it work?

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#14 Jacee

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Posted 21 February 2011 - 11:51 AM

You might try a Repair Install ... http://www.sevenforums.com/tutorials/3413-repair-install.html

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#15 zeenaqash

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Posted 21 February 2011 - 12:53 PM

Posted ImagePosted Image

First I see some C drive that is missing. I change to orignal C drive and it gives this error.

And I cant reinstall. I have not been provided OS cd with laptop :(




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