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Intermittent Blue Screen (BSOD)


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#1 lparkes

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Posted 20 February 2011 - 08:08 AM

Hi, I have a DELL 8400 desktop that has been intermittently getting the Blue Screen (BSOD) for several months now. The trouble is intermittent so i have just been rebooting to use the computer again. However, I would like to get this fixed now. When it happens, it says that Windows shut down to protect the computer and it does a physical memory dump. Occasionally, when it happens, I also hear a loud spinning noise, but I am not sure if it is the hard drive or a CD drive spinning. No new hardware has been installed recently, but I cannot comment about any new software since it started so long ago. I have not tried restoring to a previous configuration yet, I wanted to get your perspective first. In the next couple of posts, I will post my computer specifics and a BlueScreenView. Thanks in advance for your help, you guys are the best.

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#2 lparkes

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Posted 20 February 2011 - 08:11 AM

PC specifics:

OS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name DB0RBH51
System Manufacturer Dell Inc.
System Model Dimension 8400
System Type X86-based PC
Processor x86 Family 15 Model 3 Stepping 4 GenuineIntel ~2992 Mhz
BIOS Version/Date Dell Inc. A01, 7/17/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name DB0RBH51\xxxxxxx-removed
Time Zone Eastern Standard Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 370.67 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.41 GB
Page File C:\pagefile.sys

Edited by lparkes, 20 February 2011 - 08:27 AM.


#3 lparkes

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Posted 20 February 2011 - 08:14 AM

BlueScreenView specifics:

==================================================
Dump File : Mini021911-01.dmp
Crash Time : 2/19/2011 3:09:33 PM
Bug Check String :
Bug Check Code : 0x00008086
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+11973
File Description : Intel Application Accelerator driver
Product Name : Intel Application Accelerator driver
Company : Intel Corporation
File Version : 4.0.0.6211
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini021911-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

EDIT: Removed unnecessary BlueScreenView data, all other reports point to iastor.sys file ~ Hamluis.

Edited by hamluis, 21 February 2011 - 02:52 PM.


#4 Allan

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Posted 20 February 2011 - 08:43 AM

Please delete the dump file information in the above post - it just makes for a very long thread. Instead of that I'd like to see the following please:

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#5 lparkes

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Posted 20 February 2011 - 09:54 AM

Actually, that is exactly what I did since I saw your post on a similar BSOD forum entry. I followed those exact instructions you provided. It is long since it shows many dumps. I will do whatever you want though. Do you want me to delete it still, or edit and only show one dump example?

#6 dc3

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Posted 20 February 2011 - 10:29 AM

You need to reinstall the iaStor.sys driver. You can find it by using the link below. Use the first download if your language is English.

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#7 lparkes

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Posted 20 February 2011 - 12:49 PM

There is no link shown.

#8 Broni

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Posted 20 February 2011 - 02:36 PM

iaStor.sys file is an often subject of malware attacks.

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#9 dc3

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Posted 20 February 2011 - 04:50 PM

There is no link shown.



My apologies, I forgot it in a rush to get out the door this morning.


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#10 lparkes

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Posted 21 February 2011 - 12:44 PM

I will proceed as directed and download the file as soon as possible. I will post results tonight. Thanks

#11 dc3

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Posted 21 February 2011 - 12:52 PM

It would useful if you were to follow Allan's suggestion regarding the Blue Screen View, it may give us more information than what the dump files has given us. I also agree that you should edit out the dump file, since all of the errors are the same leave just one there.

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#12 Allan

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Posted 21 February 2011 - 06:10 PM

Actually, I've found that following Broni's advice pays off more often than not. Have you posted in the malware forum as he suggested?

#13 lparkes

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Posted 21 February 2011 - 07:07 PM

I tried installing the driver in the link you provided, but I received an incompatibility with hardware error message. "The software is not supported on this chipset." I have also included a copy of the text file that was made available regarding the system requirements.

Attached Files



#14 lparkes

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Posted 01 March 2011 - 07:01 AM

waiting for a response

#15 dc3

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Posted 01 March 2011 - 10:09 AM

Use the Automatically detect and update drivers and software at this site.

It would also be useful if you comply with Allan's suggestion to use the Blue Screen View and post the results here.

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