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mdmcls32.exe svcprs32.exe and CA Security Center have stopped working and so has internet


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14 replies to this topic

#1 DrSCB

DrSCB

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Posted 20 February 2011 - 12:30 AM

Started getting these messages today:
CA Security Center has stopped working
mdmcls32.exe has stopped working
When I rename mdmcls32.exe to oldmdmcls32.exe then I get
svcprs32.exe has stopped working
Even tried hiding that file the same as mdmcls32.exe with the 'old' tag & that didn't help things.

In all cases, I cannot access the internet over Firefox or IE unless the site I'm going to is secure such as my OWA for work e-mail or my kids' grades & assignments sites from school. I can get the home e-mail over Thunderbird, but it is a bit slow to get new messages.

I read around a bit and found that this might be an issue with my CA security center, which is provided gratis by my ISP. I thought to uninstall the whole CA thing, but then I got the error about setup.exe not working.

Find below the log from DDS and attached find the attach.txt file from DDS and the ark.txt file from GMER. Also have the HackThis log file if you need it.

Any assistance will be very appreciated.

DrSCB - I'd rather be helping my son with his Pinewood Derby car...


DDS (Ver_10-12-12.02) - NTFSx86
Run by Parents at 22:16:06.22 on Sat 02/19/2011
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_23
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3316.2083 [GMT -6:00]

AV: CA Anti-Virus Plus *Disabled/Updated* {3EED0195-0A4B-4EF3-CC4F-4F401BDC245F}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: CA Anti-Virus Plus *Disabled/Updated* {858CE071-2C71-417D-F6FF-7432605B6EE2}
FW: CA Personal Firewall *Enabled* {6F8E4568-E0DA-DA91-5F44-FD1E1B727591}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\CA\CA Internet Security Suite\ccEvtMgr.exe
C:\Windows\System32\wpcumi.exe
C:\Windows\system32\AERTSrv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\caamsvc.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exe
C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\System32\igfxtray.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CA\CA Internet Security Suite\casc.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\system32\WerFault.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k secsvcs
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
J:\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = https://email.wku.edu/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2femail.wku.edu%2fowa%2f
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080807
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: CA Anti-Phishing Toolbar Helper: {45011cf5-e4a9-4f13-9093-f30a784eb9b2} - c:\program files\ca\ca internet security suite\ca anti-phishing\toolbar\caIEToolbar.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: CA Anti-Phishing Toolbar: {0123b506-0ad9-43aa-b0cf-916c122ad4c5} - c:\program files\ca\ca internet security suite\ca anti-phishing\toolbar\caIEToolbar.dll
TB: {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [VolPanel] "c:\program files\creative\sbaudigy\volume panel\VolPanlu.exe" /r
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [QOELOADER] "c:\program files\ca\ca internet security suite\ca anti-spam\qsp-5.1.18.0\QOELoader.exe"
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [cctray] "c:\program files\ca\ca internet security suite\casc.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\parents\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\windows\system32\winsflt.dll
LSP: c:\windows\system32\wpclsp.dll
LSP: c:\windows\system32\VetRedir.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
Notify: PFW - UmxWnp.Dll
AppInit_DLLs: UmxSbxExw.dll c:\progra~1\google\google~2\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\parents\appdata\roaming\mozilla\firefox\profiles\4zglfwvj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.insightbb.com/|http://www.weather.com/weather/today/Bowling+Green+KY+42104|https://www.teacherease.com/common/Login.aspx
FF - component: c:\program files\ca\ca internet security suite\ca anti-phishing\toolbar\firefox\components\CAFxToolBar.dll
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: CA Anti-Phishing Toolbar: caaphishtoolbar@ca.com - c:\program files\ca\ca internet security suite\ca anti-phishing\toolbar\Firefox

============= SERVICES / DRIVERS ===============

R0 KmxAMRT;KmxAMRT;c:\windows\system32\drivers\KmxAMRT.sys [2010-9-17 135248]
R0 KmxFw;KmxFw;c:\windows\system32\drivers\KmxFw.sys [2010-9-24 107600]
R1 KmxAgent;KmxAgent;c:\windows\system32\drivers\KmxAgent.sys [2010-3-22 79864]
R1 KmxFile;KmxFile;c:\windows\system32\drivers\KmxFile.sys [2010-9-24 61008]
R1 KmxFilter;HIPS Core Filter Driver;c:\windows\system32\drivers\KmxFilter.sys [2010-9-24 58448]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
R2 CAAMSvc;CAAMSvc;c:\program files\ca\ca internet security suite\ca anti-virus plus\CAAMSvc.exe [2010-10-28 206152]
R2 CAISafe;CAISafe;c:\program files\ca\ca internet security suite\ca anti-virus plus\isafe.exe [2010-7-23 212992]
R2 ccSchedulerSVC;CA Common Scheduler Service;c:\program files\ca\ca internet security suite\ccschedulersvc.exe [2010-7-23 206160]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-4-28 161048]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 KmxCF;KmxCF;c:\windows\system32\drivers\KmxCF.sys [2010-9-24 150608]
R2 KmxSbx;KmxSbx;c:\windows\system32\drivers\KmxSbx.sys [2010-9-24 61008]
R2 UmxAgent;HIPS Event Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxAgent.exe [2009-8-4 887288]
R2 UmxCfg;HIPS Configuration Interpreter;c:\program files\ca\sharedcomponents\hipsengine\UmxCfg.exe [2010-8-24 740160]
R2 UmxPol;HIPS Policy Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxPol.exe [2010-9-17 301648]
R3 KmxCfg;KmxCfg;c:\windows\system32\drivers\KmxCfg.sys [2010-6-9 244304]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-9 136176]
S2 RoxLiveShare10;LiveShare P2P Server 10;"c:\program files\common files\roxio shared\10.0\sharedcom\roxliveshare10.exe" --> c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [?]
S2 WinExtManager;WinSock Extention Manager;c:\windows\system32\mdmcls32.exe [2010-7-23 2347760]
S2 WinSvchostManager;WinSock Svchost Manager;c:\windows\system32\svcprs32.exe --> c:\windows\system32\svcprs32.exe [?]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-8-6 30192]
S3 KmxAMVet;KmxAMVet;c:\windows\system32\drivers\KmxAMVet.sys [2009-3-27 598656]
S3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-17 21744]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2011-02-19 23:03:26 -------- d-----w- c:\windows\pss

==================== Find3M ====================

2011-01-20 16:08:16 478720 ----a-w- c:\windows\system32\dxgi.dll
2011-01-20 16:08:06 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-01-20 16:08:06 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-01-20 16:08:06 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-20 16:08:06 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-01-20 16:07:58 37376 ----a-w- c:\windows\system32\cdd.dll
2011-01-20 16:07:42 258048 ----a-w- c:\windows\system32\winspool.drv
2011-01-20 16:07:16 586240 ----a-w- c:\windows\system32\stobject.dll
2011-01-20 16:06:38 2873344 ----a-w- c:\windows\system32\mf.dll
2011-01-20 16:06:35 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2011-01-20 16:04:54 98816 ----a-w- c:\windows\system32\mfps.dll
2011-01-20 16:04:54 209920 ----a-w- c:\windows\system32\mfplat.dll
2011-01-20 14:28:38 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-01-20 14:27:50 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-20 14:26:30 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2011-01-20 14:25:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-01-20 14:24:32 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-01-20 14:24:26 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2011-01-20 14:15:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2011-01-20 14:14:39 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2011-01-20 14:14:03 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2011-01-20 14:14:03 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-20 14:12:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-01-20 14:11:34 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-01-20 13:47:51 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-01-20 13:44:05 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-01-20 13:44:03 797184 ----a-w- c:\windows\system32\FntCache.dll
2011-01-08 08:47:50 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-08 06:28:49 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:57:01 2039808 ----a-w- c:\windows\system32\win32k.sys
2010-12-28 15:55:03 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-18 06:27:04 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-18 06:22:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-18 06:22:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-18 06:22:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-12-18 06:22:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-12-18 05:25:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-18 04:48:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-12-18 04:47:11 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-12-14 14:49:23 1169408 ----a-w- c:\windows\system32\sdclt.exe

============= FINISH: 22:17:00.63 ===============

Attached Files



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#2 oneof4

oneof4

  • Malware Response Team
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  • Location:The Collective
  • Local time:05:55 AM

Posted 25 February 2011 - 10:27 AM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log



Thanks and again sorry for the delay.

Best Regards,
oneof4.


#3 DrSCB

DrSCB
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  • Members
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  • Local time:03:55 AM

Posted 25 February 2011 - 11:02 PM

Thanks for getting the help in process.
1. Problem still exists
2. Starts successfully
Windows Vista Home Premium (SP2); 32-bit
3. DO NOT have the Windows Disc
4. No recommendations yet, so no action taken. Going to run DDS & GMER & re-post logs/attachments
5. Primary problem is unable to access the internet except when going directly to secure sites as described in initial post.
Get continued "mdmcls32.exe has stopped working" messages; also occasionally get "stopped working messages related to CA - most recent one is "CA Generate PC Report has stopped working"
6. Patiently awaiting your recommendations
7. DDS log is below attach.txt is attached; Got the BLUE SCREEN OF DEATH (which rebooted automatically before I got any details) during all tries at GMER this time (A/V disabled and A/V enabled); previously posted one is best I can do.

DrSCB


DDS (Ver_10-12-12.02) - NTFSx86
Run by Parents at 22:16:06.94 on Fri 02/25/2011
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_23
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3316.1776 [GMT -6:00]

AV: CA Anti-Virus Plus *Disabled/Updated* {3EED0195-0A4B-4EF3-CC4F-4F401BDC245F}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: CA Anti-Virus Plus *Disabled/Updated* {858CE071-2C71-417D-F6FF-7432605B6EE2}
FW: CA Personal Firewall *Disabled* {6F8E4568-E0DA-DA91-5F44-FD1E1B727591}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxCfg.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxFwHlp.exe
C:\Windows\System32\spoolsv.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxPol.exe
C:\Program Files\CA\SharedComponents\HIPSEngine\UmxAgent.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\AERTSrv.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\caamsvc.exe
C:\Program Files\CA\CA Internet Security Suite\CA Anti-Virus Plus\isafe.exe
C:\Program Files\CA\CA Internet Security Suite\ccschedulersvc.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\CA\CA Internet Security Suite\ccEvtMgr.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\igfxtray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\CA\CA Internet Security Suite\casc.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\CA\CA Internet Security Suite\ccprovsp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\ehome\ehsched.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\agent.exe
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\system32\wermgr.exe
C:\Windows\system32\wermgr.exe
C:\Windows\system32\wermgr.exe
C:\Windows\system32\svchost.exe -k SDRSVC
c:\program files\windows defender\MpCmdRun.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\vssvc.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Program Files\CA\CA Internet Security Suite\ccprovep.exe
C:\Windows\system32\wermgr.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
J:\dds.scr
C:\Windows\System32\mdmcls32.exe
C:\Windows\system32\WerFault.exe

============== Pseudo HJT Report ===============

uStart Page = https://email.wku.edu/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2femail.wku.edu%2fowa%2f
uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=6080807
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: CA Anti-Phishing Toolbar Helper: {45011cf5-e4a9-4f13-9093-f30a784eb9b2} - c:\program files\ca\ca internet security suite\ca anti-phishing\toolbar\caIEToolbar.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: CA Anti-Phishing Toolbar: {0123b506-0ad9-43aa-b0cf-916c122ad4c5} - c:\program files\ca\ca internet security suite\ca anti-phishing\toolbar\caIEToolbar.dll
TB: {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [VolPanel] "c:\program files\creative\sbaudigy\volume panel\VolPanlu.exe" /r
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [QOELOADER] "c:\program files\ca\ca internet security suite\ca anti-spam\qsp-5.1.18.0\QOELoader.exe"
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [cctray] "c:\program files\ca\ca internet security suite\casc.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\parents\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\windows\system32\winsflt.dll
LSP: c:\windows\system32\wpclsp.dll
LSP: c:\windows\system32\VetRedir.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
Notify: PFW - UmxWnp.Dll
AppInit_DLLs: UmxSbxExw.dll c:\progra~1\google\google~2\GOEC62~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\users\parents\appdata\roaming\mozilla\firefox\profiles\4zglfwvj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.insightbb.com/|http://www.weather.com/weather/today/Bowling+Green+KY+42104|https://www.teacherease.com/common/Login.aspx
FF - component: c:\program files\ca\ca internet security suite\ca anti-phishing\toolbar\firefox\components\CAFxToolBar.dll
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: CA Anti-Phishing Toolbar: caaphishtoolbar@ca.com - c:\program files\ca\ca internet security suite\ca anti-phishing\toolbar\Firefox

============= SERVICES / DRIVERS ===============

R0 KmxAMRT;KmxAMRT;c:\windows\system32\drivers\KmxAMRT.sys [2010-9-17 135248]
R0 KmxFw;KmxFw;c:\windows\system32\drivers\KmxFw.sys [2010-9-24 107600]
R1 KmxAgent;KmxAgent;c:\windows\system32\drivers\KmxAgent.sys [2010-3-22 79864]
R1 KmxFile;KmxFile;c:\windows\system32\drivers\KmxFile.sys [2010-9-24 61008]
R1 KmxFilter;HIPS Core Filter Driver;c:\windows\system32\drivers\KmxFilter.sys [2010-9-24 58448]
R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
R2 CAAMSvc;CAAMSvc;c:\program files\ca\ca internet security suite\ca anti-virus plus\CAAMSvc.exe [2010-10-28 206152]
R2 CAISafe;CAISafe;c:\program files\ca\ca internet security suite\ca anti-virus plus\isafe.exe [2010-7-23 212992]
R2 ccSchedulerSVC;CA Common Scheduler Service;c:\program files\ca\ca internet security suite\ccschedulersvc.exe [2010-7-23 206160]
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-4-28 161048]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 KmxCF;KmxCF;c:\windows\system32\drivers\KmxCF.sys [2010-9-24 150608]
R2 KmxSbx;KmxSbx;c:\windows\system32\drivers\KmxSbx.sys [2010-9-24 61008]
R2 UmxAgent;HIPS Event Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxAgent.exe [2009-8-4 887288]
R2 UmxCfg;HIPS Configuration Interpreter;c:\program files\ca\sharedcomponents\hipsengine\UmxCfg.exe [2010-8-24 740160]
R2 UmxPol;HIPS Policy Manager;c:\program files\ca\sharedcomponents\hipsengine\UmxPol.exe [2010-9-17 301648]
R2 WinExtManager;WinSock Extention Manager;c:\windows\system32\mdmcls32.exe [2010-7-23 2347760]
R3 KmxCfg;KmxCfg;c:\windows\system32\drivers\KmxCfg.sys [2010-6-9 244304]
R3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-17 21744]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-9 136176]
S2 RoxLiveShare10;LiveShare P2P Server 10;"c:\program files\common files\roxio shared\10.0\sharedcom\roxliveshare10.exe" --> c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [?]
S2 WinSvchostManager;WinSock Svchost Manager;c:\windows\system32\svcprs32.exe --> c:\windows\system32\svcprs32.exe [?]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-8-6 30192]
S3 KmxAMVet;KmxAMVet;c:\windows\system32\drivers\KmxAMVet.sys [2009-3-27 598656]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2011-02-26 03:51:49 5943120 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{cca2919c-dd95-48e1-9379-d5312dff5f2d}\mpengine.dll
2011-02-19 23:03:26 -------- d-----w- c:\windows\pss

==================== Find3M ====================

2011-02-02 23:11:20 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-01-20 16:08:16 478720 ----a-w- c:\windows\system32\dxgi.dll
2011-01-20 16:08:06 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-01-20 16:08:06 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-01-20 16:08:06 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-20 16:08:06 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-01-20 16:07:58 37376 ----a-w- c:\windows\system32\cdd.dll
2011-01-20 16:07:42 258048 ----a-w- c:\windows\system32\winspool.drv
2011-01-20 16:07:16 586240 ----a-w- c:\windows\system32\stobject.dll
2011-01-20 16:06:38 2873344 ----a-w- c:\windows\system32\mf.dll
2011-01-20 16:06:35 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2011-01-20 16:04:54 98816 ----a-w- c:\windows\system32\mfps.dll
2011-01-20 16:04:54 209920 ----a-w- c:\windows\system32\mfplat.dll
2011-01-20 14:28:38 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-01-20 14:27:50 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-20 14:26:30 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2011-01-20 14:25:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-01-20 14:24:32 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-01-20 14:24:26 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2011-01-20 14:15:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2011-01-20 14:14:39 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2011-01-20 14:14:03 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2011-01-20 14:14:03 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-20 14:12:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-01-20 14:11:34 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-01-20 13:47:51 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-01-20 13:44:05 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-01-20 13:44:03 797184 ----a-w- c:\windows\system32\FntCache.dll
2011-01-08 08:47:50 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-08 06:28:49 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:57:01 2039808 ----a-w- c:\windows\system32\win32k.sys
2010-12-28 15:55:03 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-18 06:27:04 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-18 06:22:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-18 06:22:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-18 06:22:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-12-18 06:22:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-12-18 05:25:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-18 04:48:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-12-18 04:47:11 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-12-14 14:49:23 1169408 ----a-w- c:\windows\system32\sdclt.exe

============= FINISH: 22:16:40.45 ===============

Attached Files


Edited by DrSCB, 25 February 2011 - 11:58 PM.


#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:05:55 AM

Posted 28 February 2011 - 09:52 AM

Hello

My name is gringo and I will be Helping you from this point forward

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes unless I tell you so.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

If you have not done so please Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Here is the first thing I would like you to do.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.


To run the next program we need to remove CA anyway as it will not run when installed.

use the program below to remove CA

AppRemover


Please download AppRemover and save it to your DeskTop

  • Double click on AppRemover.exe to Start the program
  • Click on the NEXTbutton
  • select cleanup Failed uninstall and click on the NEXT
  • after the scan has completed (may take a few min) click on NEXT again
  • select all things that you know have been uninstalled before click on NEXT
  • after it has completed click on NEXT
  • click on Reboot Now to finish the removal



Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 DrSCB

DrSCB
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  • Members
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  • Local time:03:55 AM

Posted 28 February 2011 - 03:23 PM

Hi Gringo,

Thanks for stepping up on this one.

AppRemover scan for failed uninstalls found nothing.
Ran AppRemover to remove CA (other option button) because you said CA had to go away for combofix to run.
Setup.exe has stopped working message when AppRemover started the uninstall on CA
This is the same as I received when trying to use the CA uninstaller before getting on the forum
mdmcls32.exe has stopped working message
AppRemover finished fine, no CA present after reboot

start combofix
mdmcls32.exe has stopped working message, once
mdmcls32.exe has stopped working message, twice
mdmcls32.exe has stopped working message, thrice (at about stage 20)
mdmcls32.exe has stopped working message, one more time (when log.txt came up)
Nothing else noticeable during combofix.

Condition of computer has not changed. Still receiving mdmcls32.exe has stopped working messages. IE & Firefox both unable to get anything. Thunderbird tries, but the mdmcls32.exe has stopped working message just keeps coming up.

So, what's next???

DrSCB

Combofix log:
ComboFix 11-02-28.01 - Parents 02/28/2011 13:53:41.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3316.2065 [GMT -6:00]
Running from: c:\users\Parents\Desktop\ComboFix.exe
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

C:\Install.exe

.
((((((((((((((((((((((((( Files Created from 2011-01-28 to 2011-02-28 )))))))))))))))))))))))))))))))
.

2011-02-28 19:58 . 2011-02-28 19:58 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-02-26 03:51 . 2011-02-11 06:54 5943120 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{CCA2919C-DD95-48E1-9379-D5312DFF5F2D}\mpengine.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-02-02 23:11 . 2010-05-31 17:45 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-12-28 15:55 . 2011-01-12 20:58 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-14 14:49 . 2011-01-12 20:58 1169408 ----a-w- c:\windows\system32\sdclt.exe
2010-08-16 12:05 . 2010-01-31 22:10 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2008-10-24 206112]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WPCUMI"="c:\windows\system32\WpcUmi.exe" [2006-11-02 176128]
"VolPanel"="c:\program files\Creative\SBAudigy\Volume Panel\VolPanlu.exe" [2006-11-27 180224]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"RtHDVCpl"="RtHDVCpl.exe" [2008-01-17 4907008]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-12 133656]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-12 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-12 166424]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-08-16 30192]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2010-09-24 40368]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]

c:\users\Lily\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088]
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

c:\users\Nathaniel\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088]
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

c:\users\Parents\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088]

c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-08-07 00:52 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\UmxSbxExw.dll c:\progra~1\Google\GOOGLE~2\GoogleDesktopNetwork3.dll

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-11-10 136176]
R2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe [x]
R2 WinExtManager;WinSock Extention Manager;c:\windows\System32\mdmcls32.exe [2010-09-26 2347760]
R2 WinSvchostManager;WinSock Svchost Manager;c:\windows\System32\svcprs32.exe [x]
R3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2010-08-16 30192]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-05 77824]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2008-04-28 161048]
S3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-18 21744]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder

2011-02-28 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-11-10 03:25]

2011-02-28 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-11-10 03:25]

2011-02-09 c:\windows\Tasks\PCDoctorBackgroundMonitorTask.job
- c:\program files\Dell Support Center\uaclauncher.exe [2010-11-18 15:13]

2011-02-28 c:\windows\Tasks\SystemToolsDailyTest.job
- c:\program files\Dell Support Center\pcdrcui.exe [2010-11-18 15:13]

2011-02-28 c:\windows\Tasks\User_Feed_Synchronization-{2AA2EE1A-172C-4E5B-B365-5C8BADED9AF6}.job
- c:\windows\system32\msfeedssync.exe [2011-02-10 04:47]
.
.
------- Supplementary Scan -------
.
uStart Page = https://email.wku.edu/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2femail.wku.edu%2fowa%2f
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
LSP: c:\windows\system32\winsflt.dll
LSP: c:\windows\system32\wpclsp.dll
FF - ProfilePath - c:\users\Parents\AppData\Roaming\Mozilla\Firefox\Profiles\4zglfwvj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.insightbb.com/|http://www.weather.com/weather/today/Bowling+Green+KY+42104|https://www.teacherease.com/common/Login.aspx
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
.
- - - - ORPHANS REMOVED - - - -

BHO-{45011CF5-E4A9-4F13-9093-F30A784EB9B2} - c:\program files\CA\CA Internet Security Suite\CA Anti-Phishing\Toolbar\caIEToolbar.dll
Toolbar-{0123B506-0AD9-43AA-B0CF-916C122AD4C5} - c:\program files\CA\CA Internet Security Suite\CA Anti-Phishing\Toolbar\caIEToolbar.dll
WebBrowser-{0123B506-0AD9-43AA-B0CF-916C122AD4C5} - c:\program files\CA\CA Internet Security Suite\CA Anti-Phishing\Toolbar\caIEToolbar.dll
HKLM-Run-QOELOADER - c:\program files\CA\CA Internet Security Suite\CA Anti-Spam\QSP-5.1.18.0\QOELoader.exe
HKLM-Run-DellSupportCenter - c:\program files\Dell Support Center\bin\sprtcmd.exe
Notify-PFW - (no file)
AddRemove-eTrust Suite Personal - c:\program files\CA\CA Internet Security Suite\caunst.exe
AddRemove-aph - c:\program files\CA\CA Internet Security Suite\caunst.exe
AddRemove-as - c:\program files\CA\CA Internet Security Suite\caunst.exe
AddRemove-dm - c:\program files\CA\CA Internet Security Suite\caunst.exe
AddRemove-pc - c:\program files\CA\CA Internet Security Suite\caunst.exe
AddRemove-pfw - c:\program files\CA\CA Internet Security Suite\caunst.exe
AddRemove-{1367D815-EC9F-4e2f-9FB9-E40A075AD19B} - c:\program files\CA\CA Internet Security Suite\CA Backup and Migration\setup\ccinstaller.exe
AddRemove-{C3E7091E-E650-4951-B8A4-1FE6252D52C3} - c:\program files\CA\CA Internet Security Suite\CA Personal Firewall\setup\ccinstaller.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-02-28 13:58
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\PCDSRVC{E9D79540-57D5953E-06020101}_0]
"ImagePath"="\??\c:\program files\dell support center\pcdsrvc.pkms"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10i_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10i_ActiveX.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2011-02-28 14:00:52
ComboFix-quarantined-files.txt 2011-02-28 20:00

Pre-Run: 364,423,229,440 bytes free
Post-Run: 367,402,045,440 bytes free

- - End Of File - - 0F4122601C8F48671F4DE4FEAD467F8E

#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 01 March 2011 - 12:27 AM

Hello

Have you removed everything from CA

it seems that mdmcls32.exe is part of the CA Parental Controls
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#7 DrSCB

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Posted 01 March 2011 - 09:51 AM

Hi,

I ran AppRemover and selected CA as the security/AV component/program to remove - thought that would have gotten it all - perhaps not. CA does not load on startup anymore though.

I can search out the mdmcls32.exe file (in c:\windows\system32\, I think) and delete it if you recommend that. I could also try running AppRemover again...

I had earlier just tried hiding mdmcls32.exe by renaming it (as described in original post), but then started having the same problem with svcprs32.exe. Upon renaming that one, the problem persisted, so I came here for help.

The sick PC is at home; I'm at work. Will be later tonight (9 CST) before I can get home to do anything with it.

This has rather spoiled me with CA. My employer offers Symantec Endpoint Protection 11.0 for free. Would that be a good alternative? I would like to still have parental control or internet blocking capabilities; any recommendations for that?

DrSCB

#8 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 01 March 2011 - 10:22 AM

I would like to see a new DDS report I am interested in the attach report to see what is installed



when we get this all cleared then we will check into other programs


Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#9 DrSCB

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Posted 01 March 2011 - 06:51 PM

Gringo,
DDS Log followed by Attach log (which lists CA Personal Firewall as still installed). Nothing CA appears in the Add/Remove Programs area of Control Panel.
DrSCB

DDS (Ver_10-12-12.02) - NTFSx86
Run by Parents at 17:40:20.61 on Tue 03/01/2011
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_23
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3316.1984 [GMT -6:00]

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\AERTSrv.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\igfxtray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\system32\wermgr.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\msfeedssync.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\servicing\TrustedInstaller.exe
C:\Program Files\Internet Explorer\IELowutil.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\System32\mobsync.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Parents\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = https://email.wku.edu/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2femail.wku.edu%2fowa%2f
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [VolPanel] "c:\program files\creative\sbaudigy\volume panel\VolPanlu.exe" /r
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\parents\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\windows\system32\winsflt.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\windows\system32\umxsbxexw.dll c:\progra~1\google\google~2\GoogleDesktopNetwork3.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\parents\appdata\roaming\mozilla\firefox\profiles\4zglfwvj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.insightbb.com/|http://www.weather.com/weather/today/Bowling+Green+KY+42104|https://www.teacherease.com/common/Login.aspx
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

============= SERVICES / DRIVERS ===============

R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-4-28 161048]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-9 136176]
S2 RoxLiveShare10;LiveShare P2P Server 10;"c:\program files\common files\roxio shared\10.0\sharedcom\roxliveshare10.exe" --> c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [?]
S2 WinExtManager;WinSock Extention Manager;c:\windows\system32\mdmcls32.exe [2010-7-23 2347760]
S2 WinSvchostManager;WinSock Svchost Manager;c:\windows\system32\svcprs32.exe --> c:\windows\system32\svcprs32.exe [?]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-8-6 30192]
S3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-17 21744]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2011-02-28 20:00:56 -------- d-sh--w- C:\$RECYCLE.BIN
2011-02-28 19:51:27 98816 ----a-w- c:\windows\sed.exe
2011-02-28 19:51:27 89088 ----a-w- c:\windows\MBR.exe
2011-02-28 19:51:27 256512 ----a-w- c:\windows\PEV.exe
2011-02-28 19:51:27 161792 ----a-w- c:\windows\SWREG.exe
2011-02-26 03:51:49 5943120 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{cca2919c-dd95-48e1-9379-d5312dff5f2d}\mpengine.dll
2011-02-19 23:03:26 -------- d-----w- c:\windows\pss

==================== Find3M ====================

2011-02-02 23:11:20 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-01-20 16:08:16 478720 ----a-w- c:\windows\system32\dxgi.dll
2011-01-20 16:08:06 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-01-20 16:08:06 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-01-20 16:08:06 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-20 16:08:06 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-01-20 16:07:58 37376 ----a-w- c:\windows\system32\cdd.dll
2011-01-20 16:07:42 258048 ----a-w- c:\windows\system32\winspool.drv
2011-01-20 16:07:16 586240 ----a-w- c:\windows\system32\stobject.dll
2011-01-20 16:06:38 2873344 ----a-w- c:\windows\system32\mf.dll
2011-01-20 16:06:35 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2011-01-20 16:04:54 98816 ----a-w- c:\windows\system32\mfps.dll
2011-01-20 16:04:54 209920 ----a-w- c:\windows\system32\mfplat.dll
2011-01-20 14:28:38 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-01-20 14:27:50 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-20 14:26:30 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2011-01-20 14:25:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-01-20 14:24:32 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-01-20 14:24:26 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2011-01-20 14:15:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2011-01-20 14:14:39 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2011-01-20 14:14:03 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2011-01-20 14:14:03 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-20 14:12:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-01-20 14:11:34 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-01-20 13:47:51 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-01-20 13:44:05 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-01-20 13:44:03 797184 ----a-w- c:\windows\system32\FntCache.dll
2011-01-08 08:47:50 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-08 06:28:49 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:57:01 2039808 ----a-w- c:\windows\system32\win32k.sys
2010-12-28 15:55:03 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-18 06:27:04 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-18 06:22:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-18 06:22:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-18 06:22:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-12-18 06:22:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-12-18 05:25:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-18 04:48:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-12-18 04:47:11 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-12-14 14:49:23 1169408 ----a-w- c:\windows\system32\sdclt.exe

============= FINISH: 17:40:39.11 ===============



UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-12-12.02)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 8/6/2008 2:22:38 PM
System Uptime: 3/1/2011 5:34:40 PM (0 hours ago)

Motherboard: Dell Inc. | | 0RY007
Processor: Intel® Core™2 Duo CPU E8300 @ 2.83GHz | Socket 775 | 2831/333mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 456 GiB total, 342.712 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 5.236 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable

==== Disabled Device Manager Items =============

==== System Restore Points ===================


==== Installed Programs ======================


Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.2.6
AnswerWorks 5.0 English Runtime
APH placeholder
ATI Parental Control & Encoder
BlackBerry Desktop Software 6.0
Browser Address Error Redirector
CA Personal Firewall
Coupon Printer for Windows
Creative MediaSource 5
D3DX10
Dell-eBay
Dell Best of Web
Dell DataSafe Online
Dell Dock
Dell Getting Started Guide
Dell Support Center
DirectXInstallService
EDocs
Google Desktop
Google Earth Plug-in
Google Update Helper
GoToAssist 8.0.0.514
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections 12.1.11.0
Java Auto Updater
Java™ 6 Update 23
Java™ 6 Update 5
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Mozilla Firefox (3.6.13)
Mozilla Thunderbird (3.1.2)
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OGA Notifier 2.0.0048.0
PassAlong Software
Quicken 2010
Realtek High Definition Audio Driver
Roxio Activation Module
Roxio CinePlayer Decoder Pack
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Premier
Roxio Creator Tools
Roxio Express Labeler
Roxio Update Manager
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Segoe UI
Sound Blaster Audigy ADVANCED MB
TVT7Diag
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Media Player Firefox Plugin
Yahoo! Autosync

==== End Of File ===========================

#10 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:05:55 AM

Posted 01 March 2011 - 09:14 PM

Hello

Down load the free unistaller from revo - http://www.revouninstaller.com/revo_uninstaller_free_download.html and see if it see CA firewall there and uninstall it

let me know


gringo
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#11 DrSCB

DrSCB
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Posted 01 March 2011 - 11:16 PM

Gringo,
Revo did not see CA Personal Firewall as an installed prog. However, I did the Revo Forced uninstall on CAPF and it found it and about 300 reg entries associated with it to delete.
That seems to have removed the CA Personal Firewall (at least from the DDS attach info), but did not change the situation with mdmcls32.exe. It, and its partner in arms svcprs32.exe still reside in c:\windows\system32\ and still give the error as before. Still no internet connection via Ff or IE - can't even seem to get the secure sites now.
I did get an error message near the beginning of the uninstall with revo
Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\CAPF.msi
Perhaps that was due to the fact that internet access has been lost is a primary symptom here.
DrSCB

DDS log and attach info follow just in case you need them...


DDS (Ver_10-12-12.02) - NTFSx86
Run by Parents at 21:53:55.48 on Tue 03/01/2011
Internet Explorer: 8.0.6001.19019 BrowserJavaVersion: 1.6.0_23
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3316.2185 [GMT -6:00]

SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\AERTSrv.exe
C:\Program Files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
C:\Windows\system32\CTsvcCDA.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Windows\System32\wpcumi.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\System32\igfxtray.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Dell\DellDock\DellDock.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\wermgr.exe
C:\Windows\ehome\ehsched.exe
C:\Windows\ehome\ehRecvr.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Mozilla Firefox\firefox.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\system32\wermgr.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Parents\Desktop\dds.scr
C:\Windows\system32\wbem\wmiprvse.exe

============== Pseudo HJT Report ===============

uStart Page = https://email.wku.edu/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2femail.wku.edu%2fowa%2f
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - No File
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe
uRun: [ISUSPM] "c:\program files\common files\installshield\updateservice\ISUSPM.exe" -scheduler
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
mRun: [WPCUMI] c:\windows\system32\WpcUmi.exe
mRun: [VolPanel] "c:\program files\creative\sbaudigy\volume panel\VolPanlu.exe" /r
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\users\parents\appdata\roaming\micros~1\windows\startm~1\programs\startup\delldo~1.lnk - c:\program files\dell\delldock\DellDock.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
LSP: c:\windows\system32\winsflt.dll
LSP: c:\windows\system32\wpclsp.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\windows\system32\umxsbxexw.dll c:\progra~1\google\google~2\GoogleDesktopNetwork3.dll

================= FIREFOX ===================

FF - ProfilePath - c:\users\parents\appdata\roaming\mozilla\firefox\profiles\4zglfwvj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.insightbb.com/|http://www.weather.com/weather/today/Bowling+Green+KY+42104|https://www.teacherease.com/common/Login.aspx
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft\office live\npOLW.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npmozax.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension

============= SERVICES / DRIVERS ===============

R2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-4-28 161048]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 WinExtManager;WinSock Extention Manager;c:\windows\system32\mdmcls32.exe [2010-7-23 2347760]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-11-9 136176]
S2 RoxLiveShare10;LiveShare P2P Server 10;"c:\program files\common files\roxio shared\10.0\sharedcom\roxliveshare10.exe" --> c:\program files\common files\roxio shared\10.0\sharedcom\RoxLiveShare10.exe [?]
S2 WinSvchostManager;WinSock Svchost Manager;c:\windows\system32\svcprs32.exe [2010-7-23 1377008]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2008-8-6 30192]
S3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-17 21744]
S3 Revoflt;Revoflt;c:\windows\system32\drivers\revoflt.sys [2011-3-1 27192]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2011-03-02 03:35:51 -------- d-----w- c:\users\parents\appdata\local\VS Revo Group
2011-03-02 03:35:47 27192 ----a-w- c:\windows\system32\drivers\revoflt.sys
2011-03-02 03:35:46 -------- d-----w- c:\program files\VS Revo Group
2011-03-02 00:00:11 5943120 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{1ae3e5da-15ca-40ab-b0ee-28869767a6fe}\mpengine.dll
2011-02-28 20:00:56 -------- d-sh--w- C:\$RECYCLE.BIN
2011-02-28 19:51:27 98816 ----a-w- c:\windows\sed.exe
2011-02-28 19:51:27 89088 ----a-w- c:\windows\MBR.exe
2011-02-28 19:51:27 256512 ----a-w- c:\windows\PEV.exe
2011-02-28 19:51:27 161792 ----a-w- c:\windows\SWREG.exe
2011-02-19 23:03:26 -------- d-----w- c:\windows\pss

==================== Find3M ====================

2011-02-02 23:11:20 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-01-20 16:08:16 478720 ----a-w- c:\windows\system32\dxgi.dll
2011-01-20 16:08:06 219648 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-01-20 16:08:06 189952 ----a-w- c:\windows\system32\d3d10core.dll
2011-01-20 16:08:06 160768 ----a-w- c:\windows\system32\d3d10_1.dll
2011-01-20 16:08:06 1029120 ----a-w- c:\windows\system32\d3d10.dll
2011-01-20 16:07:58 37376 ----a-w- c:\windows\system32\cdd.dll
2011-01-20 16:07:42 258048 ----a-w- c:\windows\system32\winspool.drv
2011-01-20 16:07:16 586240 ----a-w- c:\windows\system32\stobject.dll
2011-01-20 16:06:38 2873344 ----a-w- c:\windows\system32\mf.dll
2011-01-20 16:06:35 26112 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll
2011-01-20 16:04:54 98816 ----a-w- c:\windows\system32\mfps.dll
2011-01-20 16:04:54 209920 ----a-w- c:\windows\system32\mfplat.dll
2011-01-20 14:28:38 1554432 ----a-w- c:\windows\system32\xpsservices.dll
2011-01-20 14:27:50 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-01-20 14:26:30 667648 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe
2011-01-20 14:25:25 847360 ----a-w- c:\windows\system32\OpcServices.dll
2011-01-20 14:24:32 288768 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-01-20 14:24:26 135680 ----a-w- c:\windows\system32\XpsRasterService.dll
2011-01-20 14:15:10 979456 ----a-w- c:\windows\system32\MFH264Dec.dll
2011-01-20 14:14:39 357376 ----a-w- c:\windows\system32\MFHEAACdec.dll
2011-01-20 14:14:03 302592 ----a-w- c:\windows\system32\mfmp4src.dll
2011-01-20 14:14:03 261632 ----a-w- c:\windows\system32\mfreadwrite.dll
2011-01-20 14:12:46 1172480 ----a-w- c:\windows\system32\d3d10warp.dll
2011-01-20 14:11:34 486400 ----a-w- c:\windows\system32\d3d10level9.dll
2011-01-20 13:47:51 683008 ----a-w- c:\windows\system32\d2d1.dll
2011-01-20 13:44:05 1068544 ----a-w- c:\windows\system32\DWrite.dll
2011-01-20 13:44:03 797184 ----a-w- c:\windows\system32\FntCache.dll
2011-01-08 08:47:50 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-01-08 06:28:49 292352 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:57:01 2039808 ----a-w- c:\windows\system32\win32k.sys
2010-12-28 15:55:03 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-18 06:27:04 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-18 06:22:41 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-18 06:22:27 1469440 ----a-w- c:\windows\system32\inetcpl.cpl
2010-12-18 06:22:11 71680 ----a-w- c:\windows\system32\iesetup.dll
2010-12-18 06:22:11 109056 ----a-w- c:\windows\system32\iesysprep.dll
2010-12-18 05:25:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-18 04:48:39 133632 ----a-w- c:\windows\system32\ieUnatt.exe
2010-12-18 04:47:11 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2010-12-14 14:49:23 1169408 ----a-w- c:\windows\system32\sdclt.exe

============= FINISH: 21:54:17.29 ===============


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-12-12.02)

Microsoft® Windows Vista™ Home Premium
Boot Device: \Device\HarddiskVolume3
Install Date: 8/6/2008 2:22:38 PM
System Uptime: 3/1/2011 9:47:30 PM (0 hours ago)

Motherboard: Dell Inc. | | 0RY007
Processor: Intel® Core™2 Duo CPU E8300 @ 2.83GHz | Socket 775 | 2831/333mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 456 GiB total, 341.428 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 5.236 GiB free.
E: is CDROM ()
F: is Removable
G: is Removable
H: is Removable
I: is Removable
J: is Removable

==== Disabled Device Manager Items =============

==== System Restore Points ===================


==== Installed Programs ======================


Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 8.2.6
AnswerWorks 5.0 English Runtime
APH placeholder
ATI Parental Control & Encoder
BlackBerry Desktop Software 6.0
Browser Address Error Redirector
Coupon Printer for Windows
Creative MediaSource 5
D3DX10
Dell-eBay
Dell Best of Web
Dell DataSafe Online
Dell Dock
Dell Getting Started Guide
Dell Support Center
DirectXInstallService
EDocs
Google Desktop
Google Earth Plug-in
Google Update Helper
GoToAssist 8.0.0.514
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections 12.1.11.0
Java Auto Updater
Java™ 6 Update 23
Java™ 6 Update 5
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007
Microsoft Office Home and Student 2007
Microsoft Office Live Add-in 1.5
Microsoft Office OneNote MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Mozilla Firefox (3.6.13)
Mozilla Thunderbird (3.1.2)
MSVCRT
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB941833)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
OGA Notifier 2.0.0048.0
PassAlong Software
Quicken 2010
Realtek High Definition Audio Driver
Revo Uninstaller Pro 2.5.1
Roxio Activation Module
Roxio CinePlayer Decoder Pack
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator Premier
Roxio Creator Tools
Roxio Express Labeler
Roxio Update Manager
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2289158)
Security Update for 2007 Microsoft Office System (KB2344875)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft Office Excel 2007 (KB2345035)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB982158)
Security Update for Microsoft Office PowerPoint Viewer (KB2413381)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Segoe UI
Sound Blaster Audigy ADVANCED MB
TVT7Diag
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Windows Live Communications Platform
Windows Live Essentials
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Media Player Firefox Plugin
Yahoo! Autosync

==== End Of File ===========================

#12 DrSCB

DrSCB
  • Topic Starter

  • Members
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  • Local time:03:55 AM

Posted 03 March 2011 - 09:59 PM

Mr Gringo,
I haven't heard from you on this for a couple of days, so I'm bumping.
In the interim, I have masked mdmcls32.exe and svcprs32.exe by renaming them oldmdmcls32.exe and oldsvcprs32.exe in hopes of getting some sort of internet connectivity.
I no longer get the errors from either program.
Also, when I do this, I can access https sites just fine, but cannot access http sites. My home e-mail also comes through just fine, as it comes over a secure server as well.
Any advice on what to do next?
Best,
DrSCB

#13 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:05:55 AM

Posted 04 March 2011 - 02:15 AM

I want you to run this custom script for me.

If combofix wants to update please allow

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

ile::
c:\windows\system32\mdmcls32.exe
c:\windows\system32\svcprs32.exe

Driver::
WinExtManager
WinSvchostManager


Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#14 DrSCB

DrSCB
  • Topic Starter

  • Members
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  • Local time:03:55 AM

Posted 04 March 2011 - 07:21 AM

Gringo,
Should I restore the names of the two offending files to their original, bad state?
I ran the script with the files masked as oldmdmcls32.exe and old svcprs32.exe; log is below.
Those files still reside in c:\windows\system32\
Condition as described in yesterday's post is still the same.
Access to https, but not to http.
DrSCB

ComboFix 11-02-28.01 - Parents 03/04/2011 5:55.2.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.3316.2221 [GMT -6:00]
Running from: c:\users\Parents\Desktop\ComboFix.exe
Command switches used :: c:\users\Parents\Desktop\cfscript.txt
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

.
((((((((((((((((((((((((((((((((((((((( Drivers/Services )))))))))))))))))))))))))))))))))))))))))))))))))
.

-------\Service_WinExtManager
-------\Service_WinSvchostManager


((((((((((((((((((((((((( Files Created from 2011-02-04 to 2011-03-04 )))))))))))))))))))))))))))))))
.

2011-03-04 11:59 . 2011-03-04 11:59 -------- d-----w- c:\users\TEMP\AppData\Local\temp
2011-03-04 11:59 . 2011-03-04 11:59 -------- d-----w- c:\users\Nathaniel\AppData\Local\temp
2011-03-04 11:59 . 2011-03-04 11:59 -------- d-----w- c:\users\Lily\AppData\Local\temp
2011-03-04 11:59 . 2011-03-04 11:59 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-03-04 01:42 . 2011-03-04 01:42 -------- d-----w- C:\found.000
2011-03-02 03:35 . 2011-03-02 03:35 -------- d-----w- c:\users\Parents\AppData\Local\VS Revo Group
2011-03-02 03:35 . 2009-12-30 17:21 27192 ----a-w- c:\windows\system32\drivers\revoflt.sys
2011-03-02 03:35 . 2011-03-02 03:35 -------- d-----w- c:\program files\VS Revo Group
2011-03-02 00:00 . 2011-02-11 06:54 5943120 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{1AE3E5DA-15CA-40AB-B0EE-28869767A6FE}\mpengine.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-02-02 23:11 . 2010-05-31 17:45 222080 ------w- c:\windows\system32\MpSigStub.exe
2010-12-28 15:55 . 2011-01-12 20:58 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-14 14:49 . 2011-01-12 20:58 1169408 ----a-w- c:\windows\system32\sdclt.exe
2010-08-16 12:05 . 2010-01-31 22:10 119808 ----a-w- c:\program files\mozilla firefox\components\GoogleDesktopMozilla.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-21 202240]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2008-10-24 206112]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-21 125952]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"WPCUMI"="c:\windows\system32\WpcUmi.exe" [2006-11-02 176128]
"VolPanel"="c:\program files\Creative\SBAudigy\Volume Panel\VolPanlu.exe" [2006-11-27 180224]
"UpdReg"="c:\windows\UpdReg.EXE" [2000-05-11 90112]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-05-14 248552]
"RtHDVCpl"="RtHDVCpl.exe" [2008-01-17 4907008]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-12 133656]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-12 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-12 166424]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-08-16 30192]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2011-01-22 40368]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]

c:\users\Lily\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088]
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

c:\users\Nathaniel\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088]
OneNote 2007 Screen Clipper and Launcher.lnk - c:\program files\Microsoft Office\Office12\ONENOTEM.EXE [2009-2-26 97680]

c:\users\Parents\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088]

c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2008-5-13 1058088]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2008-08-07 00:52 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\windows\System32\UmxSbxExw.dll c:\progra~1\Google\GOOGLE~2\GoogleDesktopNetwork3.dll

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [2010-11-10 136176]
R2 RoxLiveShare10;LiveShare P2P Server 10;c:\program files\Common Files\Roxio Shared\10.0\SharedCOM\RoxLiveShare10.exe [x]
R3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2010-08-16 30192]
R3 PCDSRVC{E9D79540-57D5953E-06020101}_0;PCDSRVC{E9D79540-57D5953E-06020101}_0 - PCDR Kernel Mode Service Helper Driver;c:\program files\dell support center\pcdsrvc.pkms [2010-11-18 21744]
R3 Revoflt;Revoflt;c:\windows\system32\DRIVERS\revoflt.sys [2009-12-30 27192]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
S2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-05 77824]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2008-04-28 161048]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder

2011-03-04 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-11-10 03:25]

2011-03-04 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2010-11-10 03:25]

2011-02-09 c:\windows\Tasks\PCDoctorBackgroundMonitorTask.job
- c:\program files\Dell Support Center\uaclauncher.exe [2010-11-18 15:13]

2011-03-04 c:\windows\Tasks\SystemToolsDailyTest.job
- c:\program files\Dell Support Center\pcdrcui.exe [2010-11-18 15:13]

2011-03-04 c:\windows\Tasks\User_Feed_Synchronization-{2AA2EE1A-172C-4E5B-B365-5C8BADED9AF6}.job
- c:\windows\system32\msfeedssync.exe [2011-02-10 04:47]
.
.
------- Supplementary Scan -------
.
uStart Page = https://email.wku.edu/owa/auth/logon.aspx?replaceCurrent=1&url=https%3a%2f%2femail.wku.edu%2fowa%2f
LSP: c:\windows\system32\winsflt.dll
LSP: c:\windows\system32\wpclsp.dll
FF - ProfilePath - c:\users\Parents\AppData\Roaming\Mozilla\Firefox\Profiles\4zglfwvj.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.insightbb.com/|http://www.weather.com/weather/today/Bowling+Green+KY+42104|https://www.teacherease.com/common/Login.aspx
FF - prefs.js: network.proxy.type - 0
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - c:\program files\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Adblock Plus: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} - %profile%\extensions\{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\DotNetAssistantExtension
.

**************************************************************************
scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files:

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\PCDSRVC{E9D79540-57D5953E-06020101}_0]
"ImagePath"="\??\c:\program files\dell support center\pcdsrvc.pkms"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10i_ActiveX.exe,-101"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil10i_ActiveX.exe"

[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"

[HKEY_LOCAL_MACHINE\software\Classes\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
------------------------ Other Running Processes ------------------------
.
c:\windows\system32\WLANExt.exe
c:\program files\Common Files\Creative Labs Shared\Service\CreativeLicensing.exe
c:\windows\system32\CTsvcCDA.exe
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
c:\program files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\windows\system32\WUDFHost.exe
c:\windows\RtHDVCpl.exe
c:\windows\system32\igfxsrvc.exe
c:\program files\Windows Media Player\wmpnetwk.exe
c:\windows\ehome\ehmsas.exe
c:\windows\ehome\ehsched.exe
c:\windows\system32\wbem\unsecapp.exe
c:\windows\ehome\ehRecvr.exe
.
**************************************************************************
.
Completion time: 2011-03-04 06:06:39 - machine was rebooted
ComboFix-quarantined-files.txt 2011-03-04 12:06
ComboFix2.txt 2011-02-28 20:00

Pre-Run: 366,252,548,096 bytes free
Post-Run: 365,747,658,752 bytes free

- - End Of File - - 8C4ED332240FBD8D73E8C3B936D7EECE

Edited by DrSCB, 04 March 2011 - 07:22 AM.


#15 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 08 March 2011 - 01:35 PM

Hello DrSCB

Very sorry for the delay. They have had me very busy at work and have had very little time online.

I don't know what is causing your problems and those files should not cause the problems we have taken out the files by you renaming them and me taking out the service for them so what is causing the problems I have no idea - but it is not malware and that is what I know best so I feel I can't do you any good by keeping this going and I feel your best shot would be in the windows forum.

Gringo
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