If you have an active internet connection, copy/paste the links below into your browser, don't click them or the rogue might redirect. If you don't have an active internet connection, download the tools from another machine, and transfer them to the affected machine via USB flash drive.
Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.Link 1Link 2Link 3Link 4
You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.
At this point, you should now be able to run analysis tools.
Once the tool has run, do NOT reboot the machine, and then try to run DDS and GMER.
If for some reason the machine reboots, repeat the process. Again, try not to restart the machine.
Please download DDS
from either of these linksLINK 1 LINK 2
and save it to your desktop.
- Disable any script blocking protection
- Double click dds to run the tool.
- When done, two DDS.txt's will open.
- Save both reports to your desktop.
---------------------------------------------------Please include the contents of the following in your next reply:DDS.txtAttach.txt
Download GMER Rootkit Scanner
to your desktop. It will be a randomly named executable.
- Double click the exe file.
- If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan.
Click the image to enlarge it
- In the right panel, you will see several boxes that have been checked. Ensure the following are unchecked
- Drives/Partition other than Systemdrive (typically C:\)
- Show All (don't miss this one)
- Then click the Scan button & wait for it to finish.
- Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
- Save it where you can easily find it, such as your desktop, and attach it in reply.
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries
If this doesn't work in Normal mode try it in safe mode:
To Enter Safemode
- Go to Start> Shut off your Computer> Restart
- As the computer starts to boot-up, Tap the F8 KEY repeatedly,
- this will bring up a menu.
- Use the Up and Down Arrow Keys to scroll up to Safemode
- Then press the Enter Key on your Keyboard
- go into your usual account