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Help with uninstalling Windows AV software & knowing who to trust


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#1 Rosieb

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Posted 18 February 2011 - 07:13 PM

I have accidentally got WIndows AV software on my computer which appears to be fake rogue anti virus.
Symptoms of these sort of programs seem to be fake scans, asking you to install stuff and then asking you to purchase licenses and scare you.

I need to remove it and found http://www.bleepingcomputer.com/virus-removal/remove-windows-av-software which describes what to do

However the resolution it suggests for removing windows av involves installing lots more programs (RKILL, Shell, Malwarebytes),
it then runs a scan and finally suggests you purchase a licence: "consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future."

These instructions sound just like what the original fake rogue program was doing - ie infecting my computer and then trying to charge me.
How can i tell if it's safe to follow these instructions and install this software, or if i'm just giving my computer more viruses and corrupting the registry?!

Don't know what to trust! would really appreciate your advice

THanks
Rosie

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#2 boopme

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Posted 18 February 2011 - 07:19 PM

Hello... Please follow thise instructions.. Everthing is free.

If your current anti-virus solution let this infection through, you may want to consider

...this line is only suggesting perhapps a better sotware than what you are using.

Believe me.

when done post the Malwarebytes (MBAM) log and let me know how you are doing.
Ask me anything.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Rosieb

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Posted 18 February 2011 - 07:22 PM

Thanks boopme , curently doing the mbam scan so will see if it sorts it out

#4 boopme

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Posted 18 February 2011 - 09:57 PM

Ok let me know.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Rosieb

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Posted 19 February 2011 - 06:09 AM

Hello
The scan's now finished and my log is:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org
Database version: 5804
Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19019
19/02/2011 11:04:17
mbam-log-2011-02-19 (11-03-50).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 332019
Time elapsed: 1 hour(s), 28 minute(s), 7 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:(No malicious items detected)
Memory Modules Infected:(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\avastui.exe (Security.Hijack) -> No action taken.

Registry Values Infected:(No malicious items detected)
Registry Data Items Infected:(No malicious items detected)
Folders Infected:(No malicious items detected)

Files Infected:
c:\Users\Rosie\AppData\Local\microsoft\Windows\temporary internet files\Content.IE5\LMJ2G62T\soft0030[1].exe (Trojan.FakeAlert) -> No action taken.
c:\Users\Rosie\AppData\Local\microsoft\Windows\temporary internet files\Content.IE5\WXME9N45\err.log11263412 (Trojan.Agent) -> No action taken.
c:\Users\Rosie\AppData\Roaming\Adobe\plugs\kb11265487.exe (Trojan.FakeAlert) -> No action taken.
c:\uninstall.exe (Trojan.Agent) -> No action taken.

I assume i should just press "Remove Selected"?

Thanks so much for your help,

Rosie

#6 boopme

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Posted 19 February 2011 - 06:07 PM

Hi Rosie, Yes Remove and reboot. Next we'lll do an online scan and hopefully we're done.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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