Posted 18 February 2011 - 10:18 AM
I'm trying to help my mother with her computer, which in the last day has developed an issue with pointing, clicking and highlighting text.
A few examples:
1. Left clicking on the right hand side scroll bar is inconsistent at best, and the only way to get a web page (or word document) to scroll down is to use the wheel on the mouse. Moving up leads to the same issues.
2. Clicking is delayed and/or improperly executed. Trying to press "send" on an email will take 2 or 3 times, for example. Or a click you made previously will execute a couple seconds later.
3. Highlighting text is also disjointed and/or disconnected from the movements of the mouse. It appears to be less impacted dragging and highlighting while moving the mouse from left to right than vice versa, but it still is not functioning properly. You can highlight parts of words, sentences or paragraphs, but it will let up or stop before you intend to.
4. Overall, she's reporting that the computer is moving slower.
In the last 12 hours, I've run Windows' version of a computer scan, and it came up with 12 errors and 6 that could not be fixed, but of course it doesn't list them for you (the fixed ones or the remaining issues). It also said there were over 200 registry items, but only 190 or so were repaired. Again, no details.
I also ran her AVG, which came up clean, and I downloaded Ad-Aware, which came up with what seemed to be 12 innocuous items and removed them all (minor spyware like adclick, etc.)
She runs Windows 7 and only uses the internet for email, news reading, and ancestry searches. Her downloads are limited to archival pictures and files for her family tree searches (pdfs and jpegs) and has not downloaded any new programs that she can think of in the last day or week or month.
The computer is a Dell Inspiron laptop from 2010, and the mouse is a wireless Logitech (keyboard, which is working fine for alternatives to cut, paste, etc and drag and highlight) is also wireless logitech.
If there's any other info needed, please let me know, and thank you in advance for your help!
Christian (on behalf of Mary Lee)