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Graphics BSOD?


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6 replies to this topic

#1 diditforlulz

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Posted 18 February 2011 - 07:28 AM

Lately my x64 Windows 7 Ultimate machine has been crashing anytime I view a video, play games, etc etc while using my computer. My computer is clean of malware (according to malwarebytes) and I have nno idea what the heck is happening. I have uploaded the crash dump file at this link and any and all help is appreciated.

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#2 Allan

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Posted 18 February 2011 - 08:11 AM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 diditforlulz

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Posted 18 February 2011 - 03:53 PM

==================================================
Dump File : 021711-13353-01.dmp
Crash Time : 2/17/2011 9:49:56 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`07385010
Parameter 2 : fffff880`03edd2cc
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000002
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\021711-13353-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 307,048
==================================================

#4 Allan

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Posted 18 February 2011 - 04:15 PM

Well, that's a Direct-X driver file. I'd suggest you go to the website of your video card manufacturer and download and install the latest driver for your 64 bit W7

#5 diditforlulz

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Posted 18 February 2011 - 04:46 PM

Have already done that.

#6 Allan

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Posted 18 February 2011 - 05:04 PM

I've seen a number of similar bsod reports in the past and can't recall any fixes. As I recall, most of the problems were with Nvidia cards - is that what you're using? Here are some steps you can try:

1) Make sure there isn't a dust buildup inside the box (overheating can be an issue)
2) Run a diagnostic on the ram
3) Try an earlier video driver

Other than that, I'm out of suggestions. Perhaps someone more knowledgeable in the hw arena will have some thoughts.

#7 cryptodan

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Posted 19 February 2011 - 12:01 AM

You can try the following: DirectX End-User Runtime Web Installer it will download missing run time files and fix corrupted file issues.




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