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Browser Crashes lead to BSOD


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#1 Frankenboot

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Posted 18 February 2011 - 04:12 AM

Since mid-January, I've had this problem of Google Chrome at times crashing. Once it does it that first time, it will continually crash if I try to open it about 3-4 times and then BSOD my computer. It only happened once I think in January, and then went about 2-3 weeks without issue. Recently, though, it started happening again. After the first crash of Chrome nowadays, I get this weird 'right-click menu ghost,' where the first item I select after a right click will stay on my screen above any other window (but it will not do this if Chrome hasn't crashed). I tried going around the issue and just use Firefox instead, but Firefox seems to be giving me weird Flash-related crashes (I think). I'm not sure what is causing the Chrome crashes, though. The same pages that crash Firefox once will crash it again, but not always the case with Chrome, so. Firefox crashes also won't BSOD my computer from what I notice.

I've run the memory diagnostic that Windows 7 has and it doesn't seem to be a memory problem. I've done whatever spyware/malware/virus scans I know of (which, admittedly, isn't much) and it doesn't seem to come up with anything either. I'm at my limit of things I can try by myself...

EDIT: Not sure if this has been the pattern the whole time, but the past two initial Chrome crashes had an antecedent something like this:
Tab 1 contains a Youtube video playing, and is the inactive tab. Tab 2 contains an embedded (not sure if this part is relevant, but may as well add it) Youtube video. I click on it to get it to start playing, and while it's loading, immediately switch back to Tab 1 and pause my other video. Chrome freezes and crashes, and from thereon will crash if you try to restore the tabs. If you start a new session, it will crash in a few minutes even without any Youtube videos.

The habit of playing a video, and quickly tab switching to pause my other video is not something new; I've done it since forever, so I don't know why my computer (or, Chrome) suddenly seems to be taking issue with it. The fact that Firefox is crashing on Flash-based items is weird, too. I'm just not smart enough to fix it!! ><

Edited by Frankenboot, 18 February 2011 - 06:37 AM.


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#2 Zuhl3156

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Posted 18 February 2011 - 07:26 AM

I had the same problem for a little while but everything is working with Google Chrome for me at the moment. There have been two or three updates since January and the current version is (9.0.597.98). The way to update Google Chrome is to click on the 'tool' icon in the upper right corner and selecting 'about Google Chrome' from the drop-down menu. If an update is available it will begin updating automatically. You may have to do this a few times to get Chrome up to date.

#3 Frankenboot

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Posted 18 February 2011 - 02:15 PM

Chrome is up to date. I've also tried reinstalling it, but that didn't work either; for either Firefox or Chrome.

#4 Zuhl3156

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Posted 18 February 2011 - 02:40 PM

Open the C:\Windows\Minidump Folder and then 'Copy' a .dmp file and 'Paste' it to your Desktop. Upload this dmp file from your Desktop to a central file sharing location like SkyDrive and Paste the link to its location here so I can download it and run it through a Debugger. If you have a Windows Live ID, here is some help on how to use it.
http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65
If you don't use Live Mail or have a Live ID you can create one, it's free.

#5 Frankenboot

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Posted 18 February 2011 - 03:05 PM

http://cid-6a158f2c4ecc954c.office.live.com/self.aspx/Help/021811-20030-01.dmp

I think I did it right?

#6 Zuhl3156

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Posted 18 February 2011 - 03:29 PM

This particular crash was caused by 'dxgmms1.sys' which is a DirectX graphics file.



Microsoft ® Windows Debugger Version 6.12.0002.633 AMD64
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Users\Zuhl\Desktop\021811-20030-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/downloads/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
Machine Name:
Kernel base = 0xfffff800`03003000 PsLoadedModuleList = 0xfffff800`03240e50
Debug session time: Fri Feb 18 03:26:42.699 2011 (UTC - 5:00)
System Uptime: 2 days 0:32:17.541
Loading Kernel Symbols
...............................................................
................................................................
....................................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {8, 80050031, 6f8, fffff88012b9538c}

Unable to load image \SystemRoot\System32\drivers\dxgmms1.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgmms1.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgmms1.sys
Probably caused by : dxgmms1.sys ( dxgmms1+838c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

UNEXPECTED_KERNEL_MODE_TRAP (7f)
This means a trap occurred in kernel mode, and it's a trap of a kind
that the kernel isn't allowed to have/catch (bound trap) or that
is always instant death (double fault). The first number in the
bugcheck params is the number of the trap (8 = double fault, etc)
Consult an Intel x86 family manual to learn more about what these
traps are. Here is a *portion* of those codes:
If kv shows a taskGate
use .tss on the part before the colon, then kv.
Else if kv shows a trapframe
use .trap on that value
Else
.trap on the appropriate frame will show where the trap was taken
(on x86, this will be the ebp that goes with the procedure KiTrap)
Endif
kb will then show the corrected stack.
Arguments:
Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
Arg2: 0000000080050031
Arg3: 00000000000006f8
Arg4: fffff88012b9538c

Debugging Details:
------------------


BUGCHECK_STR: 0x7f_8

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: csrss.exe

CURRENT_IRQL: 5

LAST_CONTROL_TRANSFER: from fffff80003072ca9 to fffff80003073740

STACK_TEXT:
fffff880`02f69ce8 fffff800`03072ca9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
fffff880`02f69cf0 fffff800`03071172 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`02f69e30 fffff880`12b9538c : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
fffff880`03a7bf90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgmms1+0x838c


STACK_COMMAND: kb

FOLLOWUP_IP:
dxgmms1+838c
fffff880`12b9538c e86b620000 call dxgmms1+0xe5fc (fffff880`12b9b5fc)

SYMBOL_STACK_INDEX: 3

SYMBOL_NAME: dxgmms1+838c

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: dxgmms1

IMAGE_NAME: dxgmms1.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4d3fa174

FAILURE_BUCKET_ID: X64_0x7f_8_dxgmms1+838c

BUCKET_ID: X64_0x7f_8_dxgmms1+838c

Followup: MachineOwner
---------

2: kd> lmvm dxgmms1
start end module name
fffff880`12b8d000 fffff880`12bd3000 dxgmms1 T (no symbols)
Loaded symbol image file: dxgmms1.sys
Image path: \SystemRoot\System32\drivers\dxgmms1.sys
Image name: dxgmms1.sys
Timestamp: Tue Jan 25 23:22:12 2011 (4D3FA174)
CheckSum: 0004ECED
ImageSize: 00046000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
2: kd> lmvm dxgmms1
start end module name
fffff880`12b8d000 fffff880`12bd3000 dxgmms1 T (no symbols)
Loaded symbol image file: dxgmms1.sys
Image path: \SystemRoot\System32\drivers\dxgmms1.sys
Image name: dxgmms1.sys
Timestamp: Tue Jan 25 23:22:12 2011 (4D3FA174)
CheckSum: 0004ECED
ImageSize: 00046000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

I would first download and install the latest DirectX updates. http://www.microsoft.com/downloads/en/details.aspx?FamilyId=2DA43D38-DB71-4C1B-BC6A-9B6652CD92A3&displaylang=en
Then check for the latest video drivers for your video board.
http://support.amd.com/us/gpudownload/Pages/index.aspx
http://www.geforce.com/#/
If this doesn't help try using SFC from an 'Elevated Command Prompt'.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
See if SFC finds and repairs any damaged system files.

#7 Frankenboot

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Posted 18 February 2011 - 04:03 PM

Okay, I updated Direct X and my GPU! I'll be back later on and use the computer to see if that fixed the problem. Either way, I'll update this thread.

#8 Frankenboot

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Posted 20 February 2011 - 12:10 AM

Well, I haven't been able to use the computer extensively since my last post, but at the very least I can't replicate the tab-switching crash I mentioned earlier, and Chrome hasn't had any problems so far. However, Firefox will still crash on the same pages it has been crashing on. As long as my main problem is fixed, however, I'm not worried about it, since I rarely use Firefox.

Since I haven't had a lot of time to use the PC since, though, I can't be sure my problem is gone, but for now, hooray.

EDIT: WOW! Me and my big frickin mouth went a jinxed myself. Seconds after posting this, Chrome had its little temper tantrum and crashed. Also, still leaving the right-click menu ghost. What happened before it crashed this time was:

I was on justin.tv and was waiting for the advertisement on the stream to finish. I switched tabs to something else for whatever reason, minimized the window and randomly emptied my recycle bin. The ghost popped up, I groaned in frustration, and when I restored the Chrome window, it had gone white to tell me it had froze, and then crashed.

Edited by Frankenboot, 20 February 2011 - 12:17 AM.


#9 Zuhl3156

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Posted 20 February 2011 - 08:37 AM

These ghost images that you're getting are called 'artifacts' and are usually indicative of a defective or overheating video board. How old is your system? Have you ever opened it and used compressed air to clean the dust from the video board? Are you overclocking your video board? ATI video board users refer to this as the GSOD (Gray screen of Death). Try to give me as much information about your system as you can such as age, make, and hardware upgrades.

#10 Frankenboot

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Posted 20 February 2011 - 08:03 PM

I'm not overclocking at all, the computer was built for me by a friend in late October, and I haven't opened it for cleaning. The video card is a GeForce GTX 460. RAM is G.SKILL Ripjaws Series 4GB. ASUS M4A785TD-V EVO AM3 AMD 785G HDMI ATX AMD Motherboard, AMD Athlon II X4 processor.

#11 Zuhl3156

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Posted 20 February 2011 - 08:29 PM

Here is a utility from MSI that you can try to monitor your GPU temps. http://downloads.guru3d.com/Afterburner-2.0.0-Final-download-2562.html
There is an option to save a 'log' file in the 'Settings' / Monitoring tab that will record the data when a crash occurs.
Some additional info: http://www.guru3d.com/news/afterburner-200-final-download/

#12 Frankenboot

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Posted 23 February 2011 - 06:39 AM

Alright, well I seem to have at least eliminated the BSOD part of the equation by ditching the fade effects of menu selections and such. This also made it so I don't have ghosts/artifacts after a Chrome crash. It also seemed to relieve Chrome of its multiple crash problems (where it would crash soon after being re-opened).

...I still don't really know why this particular option effects Chrome, but it seems to have done the trick; for now at least.




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