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working on friends computer it had 822 viruses/hijackers/malware etc something still isnt right


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#1 comjewell

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Posted 17 February 2011 - 07:43 PM

I am working on a friends computer. her complaint about a week ago was that all her USB ports and speaker ports stopped working with the exception of the card put in that has 4 USB ports. Her printer also stopped responding and would freeze up her computer. she wouldnt let me look at it at that time cus she had some stuff she needed it for. 3 days ago i got her computer and started working on it. so far i have ran Rkill Avast cleaner Malwarebytes and Dr Web 3 times and found a total of 816 items a combo of trojans/hijackers/malware/rouge etc(while in safe mode which can only be accomplished through msconfig)... there is still more on it i fear as the ports (including her mouse and keyboard round ones) are not working, and the internet still refuses to go to places like avast.com but will go to yahoo google msn type stuff. she had absolutely NO protection outside of windows normal security stuff on here and is running windows xp media center edition 2002 version sp3 on an emachine using intel pentium 2.66 ghz and 896 mb of ram (as per the computer properties)

I dont know what else to do or how to find out if i got all of it but like i said im pretty sure something is still on it. Any help would be greatly appreciated!
If you cant fix it... Kick it!

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#2 boopme

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Posted 17 February 2011 - 09:24 PM

Hello comjewell and welcome. Is this XP or another system?

I think we need to see the infected MBAM log
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.


Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 comjewell

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Posted 17 February 2011 - 09:32 PM

i cant find MBAM since i rebooted after deleting stuff with DrWeb :/ if you would like me to redownload and scan it i can. and yes this is windows XP home i am working with
If you cant fix it... Kick it!

#4 comjewell

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Posted 17 February 2011 - 09:38 PM

i just ran your TDSSKiller and it says nothing found
If you cant fix it... Kick it!

#5 boopme

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Posted 17 February 2011 - 09:38 PM

Let's get a new one then.
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 comjewell

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Posted 17 February 2011 - 09:54 PM

The first time i ran this on the computer it came back with 801 differnt things then i ran a complete and found more then again and found nothing so i used avast cleaner it found some stuff and then i ran dr web 3 times each time pulling up something...

this is the scan i just did after reinstalling malwarebytes :)

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5789

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 8.0.6001.18702

2/16/2011 7:48:51 PM
mbam-log-2011-02-16 (19-48-51).txt

Scan type: Quick scan
Objects scanned: 173001
Time elapsed: 6 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\SMrhcptlj0e7fe (Rogue.AntiVirusXP) -> Value: SMrhcptlj0e7fe -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
If you cant fix it... Kick it!

#7 boopme

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Posted 17 February 2011 - 09:57 PM

Let's do an Online scan now.

Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 comjewell

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Posted 18 February 2011 - 12:16 AM

wew that did take a few mins lol... here is the results!

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\63I9M7KJ\ajs[1].php JS/TrojanDownloader.Pegel.CD trojan cleaned by deleting - quarantined
C:\Documents and Settings\All Users\Application Data\1ae924\27.mof Win32/RogueAV.A trojan cleaned by deleting - quarantined
C:\Program Files\Morpheus\morpheustoolbar.exe Win32/Toolbar.AskSBar application cleaned by deleting - quarantined
If you cant fix it... Kick it!

#9 boopme

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Posted 18 February 2011 - 11:45 AM

Things shoyuld be pretty good now. How is it running?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 comjewell

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Posted 18 February 2011 - 12:45 PM

usb ports and sound are still not working and it still refuses to let me go to sites like avast.com but will (same as before) let me go to google or yahoo :/
If you cant fix it... Kick it!

#11 boopme

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Posted 18 February 2011 - 12:47 PM

Rats.. we have a hidden or protsted malware.
We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 comjewell

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Posted 18 February 2011 - 12:54 PM

i think i made it mad lol... i tried to load it from the infected computer and i cant even get into bleeping computer it keeps poping up stuff saying i am a bleepingcomputer.com winner or it wants me to take a survey and then redirects me to another site... gonna boot back into safe mode and try again
If you cant fix it... Kick it!

#13 comjewell

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Posted 18 February 2011 - 01:39 PM

i got them loaded in safe mode and i am scanning them now... so far it has 5 things listed... i will post when its finished! Thanks!
If you cant fix it... Kick it!

#14 boopme

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Posted 18 February 2011 - 01:51 PM

No problem I'll check back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 comjewell

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Posted 18 February 2011 - 02:31 PM

ok it got done scanning but when i clicked on save its now locked up with an hour glass and wont pop the window for me to save the file and i can click on anything else either
If you cant fix it... Kick it!




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