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Rootkit Removal


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20 replies to this topic

#1 kowrie1

kowrie1

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Posted 17 February 2011 - 04:24 PM

I hope someone can help me. I am running:

Processor Intel® Pentium® 4 CPU 3.00GHz
Processor Speed 2.92 GHz
Memory (RAM) 1024 MB
Operating System Microsoft Windows XP Home Edition
Operating System Version 5.1.2600

I went through Autoruns and found an entry PCIDump that I was fairly certain was a rootkit from what I had read online. I ran Norton, Ad Aware (Lavasoft), Malwarebytes and they all reported that whatever they found is now cleaned. I went back into Safe Mode and ran Autoruns again and that file is back. Can someone point me in the right direction? I can't figure out how to export my Autoruns log (the help menu says its an option under "file" -- it is not, and I can't get HJT to download in safe mode (though it is on my Desktop in Normal mode) -- it says the administrator won't allow it. I'm the administrator and haven't set any kind of restrictions. I am really frustrated! The symptoms are a completely sluggish or non-responsive cpu and constant disk churning -- it sounds like it is going to take off like a plane.

Attached are the DDS and GMER Logs. Thanks in advance to anyone who can help.

DDS (Ver_10-12-12.02) - NTFSx86 NETWORK
Run by Administrator at 11:07:20.15 on Thu 02/17/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.599 [GMT -5:00]

AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator\Desktop\Virus stuff\autoruns.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\hh.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\Defogger.exe
C:\Documents and Settings\Administrator\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.dell4me.com/myway
mStart Page = hxxp://www.comcast.net/
mWindow Title = Windows Internet Explorer provided by Comcast
BHO: AutorunsDisabled - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.5.0.125\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.5.0.125\ips\IPSBHO.DLL
BHO: Comcast Toolbar: {79ceea4e-c231-4614-9e3b-53b2a02f39b7} - c:\program files\comcasttb\comcastdx.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.5.0.125\coIEPlg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [iPodWatcher] c:\program files\ipod\bin\iPodWatcher.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\FirstStart.exe" /OM
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - {4C171D40-8277-11D5-AD55-00010333D0AD} - c:\program files\yahoo!\messenger\yhexbmes0521.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} - hxxp://www.ritzpix.com/net/Uploader/LPUploader57.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?326

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\zcfwqnpa.default\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpClipBook.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpClipBookDB.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpNeoLogger.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSaturn.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSeymour.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSmartSelect.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSmartWebPrinting.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSWPOperation.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpXPLogging.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpXPMTC.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpXPMTL.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpXREStub.dll
FF - plugin: c:\documents and settings\melissa\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\plugins\nphpclipbook.dll
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPJPI142_03.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\IPSFFPlgn
FF - Ext: HP Smart Web Printing: smartwebprinting@hp.com - c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coFFPlgn

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-1-5 64288]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1205000.07d\symds.sys [2010-12-9 340016]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1205000.07d\symefa.sys [2010-12-9 652336]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-12-3 1405384]
S1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20110114.001\BHDrvx86.sys [2011-1-18 691248]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1205000.07d\ironx86.sys [2010-12-9 136312]
S2 AntiSpywareService;Comcast AntiSpyware;c:\program files\comcasttb\comcastspywarescan\ComcastAntiSpyService.exe [2009-6-17 616408]
S2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.5.0.125\ccsvchst.exe [2010-12-9 130000]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-28 102448]
S3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20110216.001\IDSXpx86.sys [2011-2-17 341944]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-12-3 15232]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20110216.037\NAVENG.SYS [2011-2-17 86008]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20110216.037\NAVEX15.SYS [2011-2-17 1360760]

=============== Created Last 30 ================

2011-02-17 07:03:43 -------- d-sha-r- C:\cmdcons
2011-02-17 06:04:46 98816 ----a-w- c:\windows\sed.exe
2011-02-17 06:04:46 89088 ----a-w- c:\windows\MBR.exe
2011-02-17 06:04:46 256512 ----a-w- c:\windows\PEV.exe
2011-02-17 06:04:46 161792 ----a-w- c:\windows\SWREG.exe
2011-02-17 05:00:04 -------- d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2011-02-17 04:59:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-02-17 04:59:53 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-02-17 04:59:50 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-02-17 04:59:50 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-02-15 12:24:22 719832 ----a-w- c:\program files\mozilla firefox\mozcpp19.dll
2011-02-15 12:24:22 16856 ----a-w- c:\program files\mozilla firefox\plugin-container.exe
2011-02-15 12:21:45 -------- d-sh--w- c:\documents and settings\administrator\PrivacIE
2011-02-15 02:32:00 -------- d-sh--w- c:\documents and settings\administrator\IETldCache
2011-01-21 14:44:37 439296 ------w- c:\windows\system32\dllcache\shimgvw.dll

==================== Find3M ====================

2011-02-08 12:55:21 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59:19 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59:19 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-09 15:15:09 718336 ----a-w- c:\windows\system32\ntdll.dll
2010-12-09 14:30:22 33280 ----a-w- c:\windows\system32\csrsrv.dll
2010-12-09 13:42:26 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-12-09 13:07:07 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-26 15:15:55 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL

============= FINISH: 11:07:46.92 ===============

Attached Files


Edited by kowrie1, 17 February 2011 - 04:26 PM.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:03:59 AM

Posted 21 February 2011 - 03:07 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 kowrie1

kowrie1
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Posted 21 February 2011 - 08:10 PM

Hi Gringo! Thanks for the help. I am working on this for my mother. She had someone else try to resolve this issue and I'm not 100% sure what they may have tried in addition to what I've done and reported above.

I am running defogger and attached below are my 2 DDS files --little confused whether I should cut and paste or attach the "attach" file so I did both. The RKUnhookerLE.exe wont run. I get a pop-up error message that says: Error loading/opening driver


DDS (Ver_10-12-12.02) - NTFSx86 NETWORK
Run by Administrator at 19:45:08.37 on Mon 02/21/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.642 [GMT -5:00]

AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: Norton Internet Security *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator\Desktop\Defogger.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_clipbook.exe
C:\Documents and Settings\Administrator\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.dell4me.com/myway
mStart Page = hxxp://www.comcast.net/
mWindow Title = Windows Internet Explorer provided by Comcast
BHO: AutorunsDisabled - No File
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton internet security\engine\18.5.0.125\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton internet security\engine\18.5.0.125\ips\IPSBHO.DLL
BHO: Comcast Toolbar: {79ceea4e-c231-4614-9e3b-53b2a02f39b7} - c:\program files\comcasttb\comcastdx.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton internet security\engine\18.5.0.125\coIEPlg.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [REGSHAVE] c:\program files\regshave\REGSHAVE.EXE /AUTORUN
mRun: [ISUSScheduler] "c:\program files\common files\installshield\updateservice\issch.exe" -start
mRun: [ISUSPM Startup] c:\progra~1\common~1\instal~1\update~1\ISUSPM.exe -startup
mRun: [iPodWatcher] c:\program files\ipod\bin\iPodWatcher.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\FirstStart.exe" /OM
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpimag~1.lnk - c:\program files\hp\digital imaging\bin\hpqthb08.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
IE: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - {4C171D40-8277-11D5-AD55-00010333D0AD} - c:\program files\yahoo!\messenger\yhexbmes0521.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office11\REFIEBAR.DLL
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} - c:\windows\system32\Shdocvw.dll
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} - hxxp://www.ritzpix.com/net/Uploader/LPUploader57.cab
DPF: {CAFEEFAC-0014-0002-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} - hxxp://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?326

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\admini~1\applic~1\mozilla\firefox\profiles\zcfwqnpa.default\
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpClipBook.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpClipBookDB.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpNeoLogger.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSaturn.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSeymour.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSmartSelect.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSmartWebPrinting.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpSWPOperation.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpXPLogging.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpXPMTC.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpXPMTL.dll
FF - component: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\components\hpXREStub.dll
FF - plugin: c:\documents and settings\melissa\application data\move networks\plugins\npqmp071505000011.dll
FF - plugin: c:\program files\hp\digital imaging\smart web printing\mozillaaddon3\plugins\nphpclipbook.dll
FF - plugin: c:\program files\java\j2re1.4.2_03\bin\NPJPI142_03.dll
FF - plugin: c:\program files\viewpoint\viewpoint experience technology\npViewpoint.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\IPSFFPlgn
FF - Ext: HP Smart Web Printing: smartwebprinting@hp.com - c:\program files\hp\digital imaging\smart web printing\MozillaAddOn3
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\coFFPlgn

============= SERVICES / DRIVERS ===============

R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-1-5 64288]
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nis\1205000.07d\symds.sys [2010-12-9 340016]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nis\1205000.07d\symefa.sys [2010-12-9 652336]
S1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\bashdefs\20110114.001\BHDrvx86.sys [2011-1-18 691248]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nis\1205000.07d\ironx86.sys [2010-12-9 136312]
S2 AntiSpywareService;Comcast AntiSpyware;c:\program files\comcasttb\comcastspywarescan\ComcastAntiSpyService.exe [2009-6-17 616408]
S2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-12-3 1405384]
S2 NIS;Norton Internet Security;c:\program files\norton internet security\engine\18.5.0.125\ccsvchst.exe [2010-12-9 130000]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-28 102448]
S3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\ipsdefs\20110216.001\IDSXpx86.sys [2011-2-17 341944]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-12-3 15232]
S3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20110216.037\NAVENG.SYS [2011-2-17 86008]
S3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nis_18.1.0.37\definitions\virusdefs\20110216.037\NAVEX15.SYS [2011-2-17 1360760]

=============== Created Last 30 ================

2011-02-17 07:03:43 -------- d-sha-r- C:\cmdcons
2011-02-17 06:04:46 98816 ----a-w- c:\windows\sed.exe
2011-02-17 06:04:46 89088 ----a-w- c:\windows\MBR.exe
2011-02-17 06:04:46 256512 ----a-w- c:\windows\PEV.exe
2011-02-17 06:04:46 161792 ----a-w- c:\windows\SWREG.exe
2011-02-17 05:00:04 -------- d-----w- c:\docume~1\admini~1\applic~1\Malwarebytes
2011-02-17 04:59:54 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-02-17 04:59:53 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-02-17 04:59:50 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-02-17 04:59:50 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-02-15 12:24:22 719832 ----a-w- c:\program files\mozilla firefox\mozcpp19.dll
2011-02-15 12:24:22 16856 ----a-w- c:\program files\mozilla firefox\plugin-container.exe
2011-02-15 12:21:45 -------- d-sh--w- c:\documents and settings\administrator\PrivacIE
2011-02-15 02:32:00 -------- d-sh--w- c:\documents and settings\administrator\IETldCache

==================== Find3M ====================

2011-02-08 12:55:21 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-01-21 14:44:37 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-07 14:09:02 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-12-31 13:10:33 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34:28 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59:20 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59:19 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59:19 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55:26 385024 ----a-w- c:\windows\system32\html.iec
2010-12-09 15:15:09 718336 ----a-w- c:\windows\system32\ntdll.dll
2010-12-09 14:30:22 33280 ----a-w- c:\windows\system32\csrsrv.dll
2010-12-09 13:42:26 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-12-09 13:07:07 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-11-29 22:38:30 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38:30 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-26 15:15:55 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL

============= FINISH: 19:45:36.73 ===============


UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-12-12.02)

Microsoft Windows XP Home Edition
Boot Device: \Device\HarddiskVolume2
Install Date: 7/13/2005 7:10:55 PM
System Uptime: 2/21/2011 7:33:21 PM (0 hours ago)

Motherboard: Dell Inc. | | 0F8016
Processor: Intel® Pentium® 4 CPU 3.00GHz | Microprocessor | 2992/800mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 145 GiB total, 68.346 GiB free.
D: is CDROM ()
E: is Removable
F: is Removable
G: is Removable
H: is Removable
I: is Removable

==== Disabled Device Manager Items =============

Class GUID: {4D36E971-E325-11CE-BFC1-08002BE10318}
Description: Photosmart C4700 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart C4700 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:

==== System Restore Points ===================

RP1195: 11/1/2010 12:41:02 PM - System Checkpoint
RP1196: 11/2/2010 1:23:04 PM - System Checkpoint
RP1197: 11/3/2010 2:23:04 PM - System Checkpoint
RP1198: 11/4/2010 3:35:08 PM - System Checkpoint
RP1199: 11/5/2010 4:47:04 PM - System Checkpoint
RP1200: 11/6/2010 8:39:54 PM - System Checkpoint
RP1201: 11/9/2010 12:05:30 AM - System Checkpoint
RP1202: 11/10/2010 12:45:47 AM - System Checkpoint
RP1203: 11/10/2010 3:00:31 AM - Software Distribution Service 3.0
RP1204: 11/11/2010 3:17:20 AM - System Checkpoint
RP1205: 11/12/2010 4:09:47 AM - System Checkpoint
RP1206: 11/13/2010 8:34:25 AM - System Checkpoint
RP1207: 11/14/2010 8:57:48 AM - System Checkpoint
RP1208: 11/20/2010 12:05:18 AM - System Checkpoint
RP1209: 11/21/2010 12:53:38 AM - System Checkpoint
RP1210: 11/22/2010 1:07:41 AM - System Checkpoint
RP1211: 11/23/2010 2:07:41 AM - System Checkpoint
RP1212: 11/24/2010 2:21:03 AM - System Checkpoint
RP1213: 11/26/2010 12:14:28 PM - System Checkpoint
RP1214: 11/27/2010 12:39:47 PM - System Checkpoint
RP1215: 11/28/2010 1:01:17 PM - System Checkpoint
RP1216: 11/29/2010 2:01:14 PM - System Checkpoint
RP1217: 11/30/2010 3:13:16 PM - System Checkpoint
RP1218: 12/1/2010 3:49:15 PM - System Checkpoint
RP1219: 12/2/2010 4:25:15 PM - System Checkpoint
RP1220: 12/8/2010 2:18:24 PM - System Checkpoint
RP1221: 12/9/2010 2:53:34 PM - System Checkpoint
RP1222: 12/10/2010 3:41:43 PM - System Checkpoint
RP1223: 12/11/2010 4:05:05 PM - System Checkpoint
RP1224: 12/13/2010 12:34:09 PM - System Checkpoint
RP1225: 12/14/2010 1:13:45 PM - System Checkpoint
RP1226: 12/16/2010 7:34:05 AM - Software Distribution Service 3.0
RP1227: 12/17/2010 8:26:39 AM - System Checkpoint
RP1228: 12/18/2010 9:37:32 AM - System Checkpoint
RP1229: 12/19/2010 10:12:32 AM - System Checkpoint
RP1230: 12/20/2010 11:24:35 AM - System Checkpoint
RP1231: 12/21/2010 12:33:15 PM - System Checkpoint
RP1232: 12/22/2010 1:00:48 PM - System Checkpoint
RP1233: 12/23/2010 1:12:15 PM - System Checkpoint
RP1234: 12/24/2010 2:12:18 PM - System Checkpoint
RP1235: 12/25/2010 3:12:17 PM - System Checkpoint
RP1236: 12/26/2010 4:12:21 PM - System Checkpoint
RP1237: 12/27/2010 4:13:23 PM - System Checkpoint
RP1238: 12/28/2010 5:12:18 PM - System Checkpoint
RP1239: 12/29/2010 6:11:20 PM - System Checkpoint
RP1240: 12/30/2010 10:03:36 PM - System Checkpoint
RP1241: 12/31/2010 10:22:29 PM - System Checkpoint
RP1242: 1/1/2011 11:13:17 PM - System Checkpoint
RP1243: 1/2/2011 11:31:58 PM - System Checkpoint
RP1244: 1/6/2011 3:00:32 AM - Software Distribution Service 3.0
RP1245: 1/7/2011 3:06:01 AM - System Checkpoint
RP1246: 1/8/2011 3:40:29 AM - System Checkpoint
RP1247: 1/8/2011 3:08:27 PM - Removed Scan
RP1248: 1/8/2011 3:09:44 PM - Removed Destinations
RP1249: 1/8/2011 3:10:48 PM - Installed Scan
RP1250: 1/8/2011 3:11:14 PM - Installed Destinations
RP1251: 1/9/2011 4:04:37 PM - System Checkpoint
RP1252: 1/10/2011 5:04:35 PM - System Checkpoint
RP1253: 1/11/2011 5:52:30 PM - System Checkpoint
RP1254: 1/12/2011 3:00:17 AM - Software Distribution Service 3.0
RP1255: 1/13/2011 1:07:13 PM - System Checkpoint
RP1256: 1/14/2011 1:30:36 PM - System Checkpoint
RP1257: 1/15/2011 2:07:51 PM - System Checkpoint
RP1258: 1/16/2011 2:54:29 PM - System Checkpoint
RP1259: 1/17/2011 3:17:31 PM - System Checkpoint
RP1260: 1/17/2011 11:06:59 PM - Installed HiJackThis
RP1261: 1/18/2011 11:53:28 PM - System Checkpoint
RP1262: 1/20/2011 1:04:24 AM - System Checkpoint
RP1263: 1/21/2011 1:52:32 AM - System Checkpoint
RP1264: 1/22/2011 2:52:32 AM - System Checkpoint
RP1265: 1/23/2011 3:52:32 AM - System Checkpoint
RP1266: 1/24/2011 4:52:32 AM - System Checkpoint
RP1267: 1/25/2011 5:52:28 AM - System Checkpoint
RP1268: 1/26/2011 6:17:33 AM - System Checkpoint
RP1269: 1/27/2011 7:16:33 AM - System Checkpoint
RP1270: 1/28/2011 7:52:32 AM - System Checkpoint
RP1271: 1/29/2011 8:28:27 AM - System Checkpoint
RP1272: 2/14/2011 8:14:01 PM - Software Distribution Service 3.0
RP1273: 2/14/2011 9:20:35 PM - Software Distribution Service 3.0

==== Installed Programs ======================

2600
2600_Help
2600Trb
32 Bit HP CIO Components Installer
Ad-Aware
Ad-Aware SE Plus
Adobe Acrobat - Reader 6.0.2 Update
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Reader 6.0.1
AiO_Scan
AiOSoftware
AOLIcon
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ATI Control Panel
ATI Display Driver
Audit Support Center 1.0
Banctec Service Agreement
Bonjour
Broadcom Management Programs
BufferChm
C4700
CA Pest Patrol Realtime Protection
Comcast Toolbar 3.0
Conexant D110 MDC V.9x Modem
Copy
CP_AtenaShokunin1Config
cp_dwShrek2Albums1
cp_dwShrek2Cards1
CreativeProjects
CreativeProjectsTemplates
CueTour
Dell Digital Jukebox Driver
Dell Driver Reset Tool
Dell Media Experience
Dell Picture Studio v3.0
Dell System Restore
DellSupport
Desktop Doctor
Destinations
DeviceDiscovery
Digital Line Detect
DocProc
DocumentViewer
Fax
FinePixViewer Ver.4.2
FUJIFILM USB Driver
GPBaseService2
HiJackThis
Hotfix for Windows Internet Explorer 7 (KB947864)
Hotfix for Windows XP (KB2158563)
Hotfix for Windows XP (KB2443685)
Hotfix for Windows XP (KB952287)
Hotfix for Windows XP (KB970653-v3)
Hotfix for Windows XP (KB976098-v2)
Hotfix for Windows XP (KB979306)
Hotfix for Windows XP (KB981793)
HP Customer Participation Program 13.0
HP Image Zone 4.7
HP Imaging Device Functions 13.0
HP Photosmart C4700 All-In-One Driver Software 13.0 Rel .6
HP Print Projects 1.0
HP PSC & OfficeJet 4.7
HP Smart Web Printing 4.5
HP Solution Center 13.0
HP Update
hpPrintProjects
HPProductAssistant
HPSSupply
HPSystemDiagnostics
hpWLPGInstaller
ImageMixer VCD2 for FinePix
InstantShare
Internet Explorer Default Page
iTunes
Jasc Paint Shop Photo Album 5
Jasc Paint Shop Pro Studio, Dell Editon
Jasc Paint Shop Pro Studio.01 , Dell Edition 1.0.1.1 Patch
Java 2 Runtime Environment, SE v1.4.2_03
Jewel Quest (remove only)
Learn2 Player (Uninstall Only)
Macromedia Flash Player
Malwarebytes' Anti-Malware
MarketResearch
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office Professional Edition 2003
Microsoft Office Visio Standard 2003
Microsoft Plus! Digital Media Edition Installer
Microsoft Plus! Photo Story 2 LE
Microsoft Silverlight
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
MicroStaff WINASPI
MobileMe Control Panel
Modem Helper
Monopoly
Mozilla Firefox (3.6.13)
MSN
MSXML 4.0 SP2 (KB927978)
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MUSICMATCH® Jukebox
My Way Search Assistant
Myst V End Of Ages
NetWaiting
Network
Norton Internet Security
OLYMPUS Master 2
PanoStandAlone
Photo Click
PhotoGallery
PowerDVD 5.5
ProductContext
PS_AIO_06_C4700_SW_Min
QFolder
QuickBooks Simple Start Special Edition
QuickTime
RAW FILE CONVERTER LE
Readme
RealPlayer Basic
Safari
Scan
ScannerCopy
Security Update for Step By Step Interactive Training (KB898458)
Security Update for Step By Step Interactive Training (KB923723)
Security Update for Windows Internet Explorer 7 (KB928090)
Security Update for Windows Internet Explorer 7 (KB929969)
Security Update for Windows Internet Explorer 7 (KB931768)
Security Update for Windows Internet Explorer 7 (KB933566)
Security Update for Windows Internet Explorer 7 (KB937143)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB939653)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 7 (KB969897)
Security Update for Windows Internet Explorer 7 (KB972260)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Security Update for Windows Media Player (KB2378111)
Security Update for Windows Media Player (KB911564)
Security Update for Windows Media Player (KB952069)
Security Update for Windows Media Player (KB954155)
Security Update for Windows Media Player (KB968816)
Security Update for Windows Media Player (KB973540)
Security Update for Windows Media Player (KB975558)
Security Update for Windows Media Player (KB978695)
Security Update for Windows Media Player 10 (KB911565)
Security Update for Windows Media Player 10 (KB917734)
Security Update for Windows Media Player 10 (KB936782)
Security Update for Windows Media Player 6.4 (KB925398)
Security Update for Windows XP (KB2079403)
Security Update for Windows XP (KB2115168)
Security Update for Windows XP (KB2121546)
Security Update for Windows XP (KB2160329)
Security Update for Windows XP (KB2229593)
Security Update for Windows XP (KB2259922)
Security Update for Windows XP (KB2279986)
Security Update for Windows XP (KB2286198)
Security Update for Windows XP (KB2296011)
Security Update for Windows XP (KB2296199)
Security Update for Windows XP (KB2347290)
Security Update for Windows XP (KB2360937)
Security Update for Windows XP (KB2387149)
Security Update for Windows XP (KB2393802)
Security Update for Windows XP (KB2419632)
Security Update for Windows XP (KB2423089)
Security Update for Windows XP (KB2436673)
Security Update for Windows XP (KB2440591)
Security Update for Windows XP (KB2443105)
Security Update for Windows XP (KB2476687)
Security Update for Windows XP (KB2478960)
Security Update for Windows XP (KB2478971)
Security Update for Windows XP (KB2479628)
Security Update for Windows XP (KB2483185)
Security Update for Windows XP (KB2485376)
Security Update for Windows XP (KB923561)
Security Update for Windows XP (KB923689)
Security Update for Windows XP (KB938464-v2)
Security Update for Windows XP (KB938464)
Security Update for Windows XP (KB941569)
Security Update for Windows XP (KB946648)
Security Update for Windows XP (KB950760)
Security Update for Windows XP (KB950762)
Security Update for Windows XP (KB950974)
Security Update for Windows XP (KB951066)
Security Update for Windows XP (KB951376-v2)
Security Update for Windows XP (KB951376)
Security Update for Windows XP (KB951698)
Security Update for Windows XP (KB951748)
Security Update for Windows XP (KB952004)
Security Update for Windows XP (KB952954)
Security Update for Windows XP (KB953839)
Security Update for Windows XP (KB954211)
Security Update for Windows XP (KB954459)
Security Update for Windows XP (KB954600)
Security Update for Windows XP (KB955069)
Security Update for Windows XP (KB956391)
Security Update for Windows XP (KB956572)
Security Update for Windows XP (KB956744)
Security Update for Windows XP (KB956802)
Security Update for Windows XP (KB956803)
Security Update for Windows XP (KB956841)
Security Update for Windows XP (KB956844)
Security Update for Windows XP (KB957095)
Security Update for Windows XP (KB957097)
Security Update for Windows XP (KB958644)
Security Update for Windows XP (KB958687)
Security Update for Windows XP (KB958690)
Security Update for Windows XP (KB958869)
Security Update for Windows XP (KB959426)
Security Update for Windows XP (KB960225)
Security Update for Windows XP (KB960715)
Security Update for Windows XP (KB960803)
Security Update for Windows XP (KB960859)
Security Update for Windows XP (KB961371)
Security Update for Windows XP (KB961373)
Security Update for Windows XP (KB961501)
Security Update for Windows XP (KB968537)
Security Update for Windows XP (KB969059)
Security Update for Windows XP (KB969898)
Security Update for Windows XP (KB969947)
Security Update for Windows XP (KB970238)
Security Update for Windows XP (KB970430)
Security Update for Windows XP (KB971468)
Security Update for Windows XP (KB971486)
Security Update for Windows XP (KB971557)
Security Update for Windows XP (KB971633)
Security Update for Windows XP (KB971657)
Security Update for Windows XP (KB971961)
Security Update for Windows XP (KB972270)
Security Update for Windows XP (KB973346)
Security Update for Windows XP (KB973354)
Security Update for Windows XP (KB973507)
Security Update for Windows XP (KB973525)
Security Update for Windows XP (KB973869)
Security Update for Windows XP (KB973904)
Security Update for Windows XP (KB974112)
Security Update for Windows XP (KB974318)
Security Update for Windows XP (KB974392)
Security Update for Windows XP (KB974571)
Security Update for Windows XP (KB975025)
Security Update for Windows XP (KB975467)
Security Update for Windows XP (KB975560)
Security Update for Windows XP (KB975561)
Security Update for Windows XP (KB975562)
Security Update for Windows XP (KB975713)
Security Update for Windows XP (KB977165)
Security Update for Windows XP (KB977816)
Security Update for Windows XP (KB977914)
Security Update for Windows XP (KB978037)
Security Update for Windows XP (KB978251)
Security Update for Windows XP (KB978262)
Security Update for Windows XP (KB978338)
Security Update for Windows XP (KB978542)
Security Update for Windows XP (KB978601)
Security Update for Windows XP (KB978706)
Security Update for Windows XP (KB979309)
Security Update for Windows XP (KB979482)
Security Update for Windows XP (KB979559)
Security Update for Windows XP (KB979683)
Security Update for Windows XP (KB979687)
Security Update for Windows XP (KB980195)
Security Update for Windows XP (KB980218)
Security Update for Windows XP (KB980232)
Security Update for Windows XP (KB980436)
Security Update for Windows XP (KB981322)
Security Update for Windows XP (KB981852)
Security Update for Windows XP (KB981957)
Security Update for Windows XP (KB981997)
Security Update for Windows XP (KB982132)
Security Update for Windows XP (KB982214)
Security Update for Windows XP (KB982665)
Security Update for Windows XP (KB982802)
Shop for HP Supplies
SkinsHP1
SmartWebPrinting
SolutionCenter
Sonic DLA
Sonic MyDVD LE
Sonic RecordNow Audio
Sonic RecordNow Copy
Sonic RecordNow Data
Sonic Update Manager
Status
Toolbox
TrayApp
Unload
Update for Windows Internet Explorer 8 (KB973874)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows XP (KB2141007)
Update for Windows XP (KB2345886)
Update for Windows XP (KB2467659)
Update for Windows XP (KB951072-v2)
Update for Windows XP (KB951978)
Update for Windows XP (KB955759)
Update for Windows XP (KB955839)
Update for Windows XP (KB967715)
Update for Windows XP (KB968389)
Update for Windows XP (KB971737)
Update for Windows XP (KB973687)
Update for Windows XP (KB973815)
Viewpoint Media Player
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
WebFldrs XP
WebReg
Windows Genuine Advantage Notifications (KB905474)
Windows Internet Explorer 7
Windows Internet Explorer 8
Windows Media Format Runtime
Windows Media Player 10
Windows XP Service Pack 3
WordPerfect Office 12
Yahoo! extras
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Messenger
Yahoo! Messenger Explorer Bar
Yahoo! Toolbar
Yahtzee

==== Event Viewer Messages From Past Week ========

2/17/2011 3:10:47 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
2/17/2011 3:10:47 AM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
2/17/2011 1:08:24 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: abp480n5 adpu160m agp440 agpCPQ Aha154x aic78u2 aic78xx AliIde alim1541 amdagp amsint asc asc3350p asc3550 cbidf cd20xrnt CmdIde Cpqarray dac2w2k dac960nt dpti2o hpn i2omp ini910u IntelIde mraid35x perc2 perc2hib ql1080 Ql10wnt ql12160 ql1240 ql1280 sisagp Sparrow symc810 symc8xx sym_hi sym_u3 TosIde ultra viaagp ViaIde
2/17/2011 1:07:56 AM, error: sr [1] - The System Restore filter encountered the unexpected error '0xC0000001' while processing the file '' on the volume 'HarddiskVolume2'. It has stopped monitoring the volume.
2/17/2011 1:07:46 AM, error: DCOM [10005] - DCOM got error "%1058" attempting to start the service iPodSrv with arguments "-Service" in order to run the server: {998405B0-361B-441B-8C51-38090C2841E2}
2/16/2011 9:36:56 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service StiSvc with arguments "" in order to run the server: {A1F4E726-8CF1-11D1-BF92-0060081ED811}
2/16/2011 1:57:02 AM, error: Dhcp [1002] - The IP address lease 192.168.1.5 for the Network Card with network address 0011091132BA has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).
2/14/2011 9:31:20 PM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
2/14/2011 9:27:24 PM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: BHDrvx86 eeCtrl Fips intelppm SRTSPX SymIRON SYMTDI

==== End Of File ===========================

Attached Files



#4 gringo_pr

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Posted 21 February 2011 - 08:48 PM

Hello

Just copy and paste the reports here from now on.

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

:multiple Anti Virus programs:

It looks like you are operating your computer with multiple Anti Virus programs running in memory at once:

AV: Lavasoft Ad-Watch Live! Anti-Virus
AV: Norton Internet Security


Anti-virus programs take up an enormous amount of your computer's resources when they are actively scanning your computer. Having two anti-virus programs running at the same time can cause your computer to run very slow, become unstable and even, in rare cases, crash.

Please remove one of them.





Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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#5 kowrie1

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Posted 21 February 2011 - 08:51 PM

Thanks Gringo. I tried turning off the Anti-virus programs. I suppose I didn't. Can't seem to figure out how to do that in safe mode. I will uninstall the LavaSoft and then run Combofix.

#6 gringo_pr

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Posted 21 February 2011 - 08:58 PM

can you run the programs in normal mode - if not run in safe mode


gringo
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#7 kowrie1

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Posted 21 February 2011 - 09:00 PM

I'll give it a try.

Should I try the RKUnhookerLE again then? Do I need to run the defogger and DDS again in normal too?

#8 gringo_pr

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Posted 21 February 2011 - 09:17 PM

no that is fine - run combofix for now
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

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#9 kowrie1

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Posted 21 February 2011 - 10:13 PM

No problems running the Combofix Program. The computer is running ok. The log is posted below.


ComboFix 11-02-21.01 - Bob 02/21/2011 21:38:35.2.2 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1022.413 [GMT -5:00]
Running from: c:\documents and settings\Bob\Desktop\ComboFix.exe
AV: Norton Internet Security *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Internet Security *Disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
* Created a new restore point
.

((((((((((((((((((((((((( Files Created from 2011-01-22 to 2011-02-22 )))))))))))))))))))))))))))))))
.

2011-02-17 06:07 . 2011-02-17 06:07 -------- d-----w- c:\documents and settings\Bob\Application Data\Malwarebytes
2011-02-17 04:59 . 2010-12-20 23:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-02-17 04:59 . 2011-02-17 04:59 -------- d-----w- c:\documents and settings\All Users\Application Data\Malwarebytes
2011-02-17 04:59 . 2011-02-17 04:59 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-02-17 04:59 . 2010-12-20 23:08 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-02-15 12:24 . 2010-12-03 19:35 719832 ----a-w- c:\program files\Mozilla Firefox\mozcpp19.dll
2011-02-15 12:24 . 2010-12-03 19:35 16856 ----a-w- c:\program files\Mozilla Firefox\plugin-container.exe
2011-02-15 02:31 . 2011-02-17 16:06 -------- d-----w- c:\documents and settings\Administrator

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-01-21 14:44 . 2004-08-04 10:00 439296 ----a-w- c:\windows\system32\shimgvw.dll
2011-01-18 04:07 . 2011-01-18 04:07 388096 ----a-r- c:\documents and settings\Bob\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-01-07 14:09 . 2004-08-04 10:00 290048 ----a-w- c:\windows\system32\atmfd.dll
2011-01-06 03:21 . 2011-01-06 03:21 98392 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2010-12-31 13:10 . 2004-08-04 10:00 1854976 ----a-w- c:\windows\system32\win32k.sys
2010-12-22 12:34 . 2004-08-04 10:00 301568 ----a-w- c:\windows\system32\kerberos.dll
2010-12-20 23:59 . 2004-08-04 10:00 916480 ----a-w- c:\windows\system32\wininet.dll
2010-12-20 23:59 . 2004-08-04 10:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2010-12-20 23:59 . 2004-08-04 10:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-12-20 17:26 . 2004-08-04 10:00 730112 ----a-w- c:\windows\system32\lsasrv.dll
2010-12-20 12:55 . 2004-08-04 10:00 385024 ----a-w- c:\windows\system32\html.iec
2010-12-09 15:15 . 2004-08-04 10:00 718336 ----a-w- c:\windows\system32\ntdll.dll
2010-12-09 14:30 . 2004-08-04 10:00 33280 ----a-w- c:\windows\system32\csrsrv.dll
2010-12-09 13:42 . 1980-01-01 05:00 2148864 ----a-w- c:\windows\system32\ntoskrnl.exe
2010-12-09 13:07 . 1980-01-01 05:00 2027008 ----a-w- c:\windows\system32\ntkrnlpa.exe
2010-12-03 09:05 . 2011-01-06 03:21 64288 ----a-w- c:\windows\system32\drivers\Lbd.sys
2010-12-01 05:24 . 2010-12-09 20:10 368248 ----a-w- c:\windows\system32\drivers\NIS\1205000.07D\symtdi.sys
2010-12-01 05:24 . 2010-12-09 20:10 295032 ----a-w- c:\windows\system32\drivers\NIS\1205000.07D\symnets.sys
2010-12-01 05:23 . 2010-12-09 20:10 330360 ----a-w- c:\windows\system32\drivers\NIS\1205000.07D\symtdiv.sys
2010-11-29 22:38 . 2010-11-29 22:38 94208 ----a-w- c:\windows\system32\QuickTimeVR.qtx
2010-11-29 22:38 . 2010-11-29 22:38 69632 ----a-w- c:\windows\system32\QuickTime.qts
2010-11-26 15:15 . 2009-08-23 18:36 60808 ----a-w- c:\windows\system32\S32EVNT1.DLL
2010-11-26 15:15 . 2009-08-23 18:36 126512 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2009-04-01 02:47 . 2009-04-20 00:36 324976 ----a-w- c:\program files\mozilla firefox\components\coFFPlgn.dll
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Yahoo! Pager"="c:\program files\Yahoo!\Messenger\ypager.exe" [2005-02-24 2506752]
"OM2_Monitor"="c:\program files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe" [2009-04-17 95536]
"Google Update"="c:\documents and settings\Bob\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" [2010-10-13 136176]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 1404928]
"dla"="c:\windows\system32\dla\tfswctrl.exe" [2004-12-06 127035]
"ATIPTA"="c:\program files\ATI Technologies\ATI Control Panel\atiptaxx.exe" [2004-08-25 339968]
"REGSHAVE"="c:\program files\REGSHAVE\REGSHAVE.EXE" [2002-02-05 53248]
"ISUSScheduler"="c:\program files\Common Files\InstallShield\UpdateService\issch.exe" [2004-07-27 81920]
"ISUSPM Startup"="c:\progra~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe" [2004-07-27 221184]
"iPodWatcher"="c:\program files\iPod\Bin\iPodWatcher.exe" [2002-09-11 196608]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2005-02-23 53248]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2010-10-08 47904]
"OM2_Monitor"="c:\program files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" [2009-04-17 54576]
"ddoctorv2"="c:\program files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2008-04-24 202560]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2010-12-13 421160]

c:\documents and settings\Bob\Start Menu\Programs\Startup\
Registration Myst V [2005-12-30 0]

c:\documents and settings\All Users\Start Menu\Programs\Startup\
HP Digital Imaging Monitor.lnk - c:\program files\HP\Digital Imaging\bin\hpqtra08.exe [2009-5-21 275768]
HP Image Zone Fast Start.lnk - c:\program files\HP\Digital Imaging\bin\hpqthb08.exe [2004-11-4 53248]

[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\services]
"NIS"=2 (0x2)

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecAntiVirus]
"DisableMonitoring"=dword:00000001

[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\SymantecFirewall]
"DisableMonitoring"=dword:00000001

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)

[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YPager.exe"=
"c:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqtra08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqste08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxm08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposfx08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hposid01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqkygrp.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpfcCopy.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpzwiz01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpoews01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpiscnapp.exe"=
"c:\\Program Files\\Common Files\\HP\\Digital Imaging\\Bin\\hpqPhotoCrm.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpofxs08.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgplgtupl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgpc01.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgm.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqusgh.exe"=
"c:\\Program Files\\HP\\HP Software Update\\HPWUCli.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\smart web printing\\SmartWebPrintExe.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\{2012D762-5DCA-455A-B5FE-EDF79BC93E18}\\setup\\hpznui01.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=

R0 Lbd;Lbd;c:\windows\SYSTEM32\DRIVERS\Lbd.sys [1/5/2011 10:21 PM 64288]
R0 SymDS;Symantec Data Store;c:\windows\SYSTEM32\DRIVERS\NIS\1205000.07D\symds.sys [12/9/2010 3:10 PM 340016]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\SYSTEM32\DRIVERS\NIS\1205000.07D\symefa.sys [12/9/2010 3:10 PM 652336]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\BASHDefs\20110114.001\BHDrvx86.sys [1/18/2011 10:10 PM 691248]
R1 SymIRON;Symantec Iron Driver;c:\windows\SYSTEM32\DRIVERS\NIS\1205000.07D\ironx86.sys [12/9/2010 3:10 PM 136312]
R2 AntiSpywareService;Comcast AntiSpyware;c:\program files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe [6/17/2009 12:49 PM 616408]
R2 NIS;Norton Internet Security;c:\program files\Norton Internet Security\Engine\18.5.0.125\ccsvchst.exe [12/9/2010 3:10 PM 130000]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [5/28/2010 4:20 PM 102448]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\Definitions\IPSDefs\20110218.003\IDSXpx86.sys [2/21/2011 9:29 PM 341944]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys --> c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys [?]

--- Other Services/Drivers In Memory ---

*NewlyCreated* - NORMANDY

[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
HPService REG_MULTI_SZ HPSLPSVC
hpdevmgmt REG_MULTI_SZ hpqcxs08 hpqddsvc
.
Contents of the 'Scheduled Tasks' folder

2011-01-26 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2008-07-30 17:34]

2011-02-17 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-179488310-2415111926-183997273-1006Core.job
- c:\documents and settings\Bob\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-10-13 00:17]

2011-02-22 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-179488310-2415111926-183997273-1006UA.job
- c:\documents and settings\Bob\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2010-10-13 00:17]

2011-01-28 c:\windows\Tasks\Norton Internet Security - Run Full System Scan - Bob.job
- c:\program files\Norton Internet Security\Engine\18.5.0.125\navw32.exe [2010-12-09 06:57]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.google.com/
mStart Page = hxxp://www.comcast.net/
mWindow Title = Windows Internet Explorer provided by Comcast
uInternet Settings,ProxyOverride = *.local
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
Trusted Zone: microsoft.com\office
DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} - hxxp://www.ritzpix.com/net/Uploader/LPUploader57.cab
FF - ProfilePath - c:\documents and settings\Bob\Application Data\Mozilla\Firefox\Profiles\9oq6fais.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: HP Smart Web Printing: smartwebprinting@hp.com - c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF - Ext: Norton IPS: {BBDA0591-3099-440a-AA10-41764D9DB4DB} - c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\IPSFFPlgn
FF - Ext: Norton Toolbar: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} - c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_18.1.0.37\coFFPlgn
FF - Ext: HP Smart Web Printing: smartwebprinting@hp.com - c:\program files\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
.

**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-02-21 21:48
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\NIS]
"ImagePath"="\"c:\program files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe\" /s \"NIS\" /m \"c:\program files\Norton Internet Security\Engine\18.5.0.125\diMaster.dll\" /prefetch:1"
.
--------------------- DLLs Loaded Under Running Processes ---------------------

- - - - - - - > 'winlogon.exe'(912)
c:\program files\CA\PPRT\bin\CACheck.dll
c:\program files\CA\PPRT\bin\CAHook.dll
c:\program files\CA\PPRT\bin\CAServer.dll

- - - - - - - > 'explorer.exe'(3264)
c:\windows\system32\WININET.dll
c:\program files\CA\PPRT\bin\CACheck.dll
c:\program files\CA\PPRT\bin\CAHook.dll
c:\program files\CA\PPRT\bin\CAServer.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
.
Completion time: 2011-02-21 22:03:31
ComboFix-quarantined-files.txt 2011-02-22 03:03
ComboFix2.txt 2011-02-17 07:17

Pre-Run: 72,743,669,760 bytes free
Post-Run: 76,036,358,144 bytes free

- - End Of File - - FDD4A0A8573B43D0915F6C74A46100D2

#10 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 21 February 2011 - 11:38 PM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 6.0.1
Java 2 Runtime Environment, SE v1.4.2_03
My Way Search Assistant
Viewpoint Media Player


and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close


Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#11 kowrie1

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Posted 22 February 2011 - 10:01 AM

Thanks again for working with me Gringo.

I will continue with the instructions, but when trying to remove the My Way Search Assistant, I get a RUNDLL Error loading C:\PROGRA~1\MyWaySA\SrchAsDe\1.bin\desrcas.dll The specified module could not be found. Is removing this critical? If so, can you help me figure out how to get rid of it?

#12 gringo_pr

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    Bleepin Gringo


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Posted 22 February 2011 - 11:40 AM

Hello


The specified module could not be found. Is removing this critical? If so, can you help me figure out how to get rid of it?

just means that it has already been removed by our other tools
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 kowrie1

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Posted 22 February 2011 - 09:10 PM

Below, please find the MB Log and HJT Log. Thanks!


Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5848

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/22/2011 9:00:33 PM
mbam-log-2011-02-22 (21-00-33).txt

Scan type: Quick scan
Objects scanned: 174790
Time elapsed: 4 minute(s), 4 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{4D25F926-B9FE-4682-BF72-8AB8210D6D75} (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

HJT LOG

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 9:06:54 PM, on 2/22/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\iPod\Bin\iPodSrv.exe
C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe
C:\Program Files\iPod\Bin\iPodWatcher.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgalry.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\18.5.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\18.5.0.125\IPS\IPSBHO.DLL
O2 - BHO: Comcast Toolbar - {79CEEA4E-C231-4614-9E3B-53B2A02F39B7} - C:\Program Files\comcasttb\comcastdx.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\18.5.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
O4 - HKLM\..\Run: [iPodWatcher] C:\Program Files\iPod\Bin\iPodWatcher.exe
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Bob\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - Startup: Registration Myst V
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll
O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {C7DEDA04-2FFF-4B81-AE66-0A0E0EF4AD2F} (Image Uploader Control) - http://www.ritzpix.com/net/Uploader/LPUploader57.cab
O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - http://h30043.www3.hp.com/hpdj/en/check/qdiagh.cab?326
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Comcast AntiSpyware (AntiSpywareService) - Unknown owner - C:\Program Files\comcasttb\ComcastSpywareScan\ComcastAntiSpyService.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: DSBrokerService - Unknown owner - C:\Program Files\DellSupport\brkrsvc.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: iPodSrv - Unknown owner - C:\Program Files\iPod\Bin\iPodSrv.exe
O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton Internet Security (NIS) - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\18.5.0.125\ccSvcHst.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe

--
End of file - 9758 bytes

Computer seems to be running ok.

#14 gringo_pr

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Posted 23 February 2011 - 05:58 AM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
      O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
      O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start
      O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup
      O4 - HKLM\..\Run: [iPodWatcher] C:\Program Files\iPod\Bin\iPodWatcher.exe
      O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
      O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
      O4 - HKLM\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\FirstStart.exe" /OM
      O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\ypager.exe" -quiet
      O4 - HKCU\..\Run: [OM2_Monitor] "C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe"
      O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Bob\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
      O4 - Startup: Registration Myst V
      O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
      O4 - Global Startup: HP Image Zone Fast Start.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqthb08.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • copy and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

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#15 kowrie1

kowrie1
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Posted 23 February 2011 - 08:46 PM

ESET Log below:

ESETSmartInstaller@High as CAB hook log:
OnlineScanner.ocx - registred OK
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6425
# api_version=3.0.2
# EOSSerial=4f0f9e5e1676574fb53b9609f12020ca
# end=stopped
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-02-24 12:01:30
# local_time=2011-02-23 07:01:30 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 2263542 2263542 0 0
# compatibility_mode=3584 16777191 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=694
# found=0
# cleaned=0
# scan_time=530
esets_scanner_update returned -1 esets_gle=53251
# version=7
# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)
# OnlineScanner.ocx=1.0.0.6425
# api_version=3.0.2
# EOSSerial=4f0f9e5e1676574fb53b9609f12020ca
# end=finished
# remove_checked=false
# archives_checked=true
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2011-02-24 01:43:50
# local_time=2011-02-23 08:43:50 (-0500, Eastern Standard Time)
# country="United States"
# lang=1033
# osver=5.1.2600 NT Service Pack 3
# compatibility_mode=512 16777215 100 0 2264148 2264148 0 0
# compatibility_mode=3584 16777191 100 0 0 0 0 0
# compatibility_mode=8192 67108863 100 0 0 0 0 0
# scanned=124514
# found=0
# cleaned=0
# scan_time=6064




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