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Router connection dropping


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#1 BNDAZ

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Posted 17 February 2011 - 01:43 PM

going try to assist a friend remotely with some wireless issues using teamviewer.
router is D-link DI-624( discontinued by d-link) is ( and normally is) hardwired to desktop.
set-up with security ( dont know which at the moment).

Recently one of their laptops started dropping the wireless connection almost immediately, he brought it to me, i checked it out and it connected fine to my network(wpa2) and others that i have tried, he took it home, (resolved a few minor malware issues) it connects briefly, drops almost immediately.

Different laptop in the house connects to network using same username/pass without issue.

all computers have been turned off.
router unplugged
modem unplugged
wait 1 minute plugged in modem, wait until ready
plug in router wait until ready
desktop on, connects fine
other laptop on, connected fine. turn off this laptop
laptop in question( newer lenovo) on, same issue, drops within a second or two.

My thoughts are that i should have them do a hard reset on the router, set secirity and see what happens, but just curious if anyone has any suggestions and what else i may be able to look at in the settings of the router?

http://support.dlink.com/emulators/di624_revc/h_wizard.html#
Thanks

Edited by BNDAZ, 17 February 2011 - 01:47 PM.


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#2 ThunderZ

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Posted 17 February 2011 - 03:08 PM

IMO. This sounds more PC specific related not router related.

You stated

(resolved a few minor malware issues)


This would be my primary point of focus. Assuming they were minor and are gone. OS\driver damage may of occurred either from the malware itself or the removal of the malware.

#3 BNDAZ

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Posted 17 February 2011 - 04:46 PM

IMO. This sounds more PC specific related not router related.

You stated

(resolved a few minor malware issues)


This would be my primary point of focus. Assuming they were minor and are gone. OS\driver damage may of occurred either from the malware itself or the removal of the malware.


That was my original thought, but it connected to my network and the network at work without issue, even prior to me correcting the minor malware issues.

Edited by BNDAZ, 17 February 2011 - 04:48 PM.


#4 ThunderZ

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Posted 17 February 2011 - 04:57 PM

Let`s first try a look at power management settings on the wireless NIC.

There is one in Device Manager. The properties tab of the wireless device. Power Management tab.

If you are using the OEM supplied program to connect to the network then there may be one in there as well.

If either of those fail. Uninstalling then reinstalling the driver\software from the OEM site would be my next step.

#5 Eyesee

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Posted 17 February 2011 - 05:26 PM

Im curious if the connection drops when the system is hard wired.
If so, you may still be dealing with malware.

Have you checked the system with MalwareBytes Antimalware?
In the beginning there was the command line.

#6 BNDAZ

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Posted 17 February 2011 - 06:36 PM

Im curious if the connection drops when the system is hard wired.
If so, you may still be dealing with malware.

Have you checked the system with MalwareBytes Antimalware?


No issue when its hardwired.
One of the first things i do is run rkill and then malwarebtyes as part of the process i use in cleaning systems and it revealed no issues.

i kind of at a loss here.

#7 Eyesee

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Posted 17 February 2011 - 07:16 PM

Try doing a full reset on the router.
In the beginning there was the command line.

#8 dpunisher

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Posted 17 February 2011 - 11:13 PM

Its a Dlink 624, some have lifespans measured in months. Went through a Linksys, then 2 624s(1 RMA under warranty), then a Buffalo, then another Linksys. The last 624 still works flawlessly except for the wireless. I forget, but one of the revisions of those was a real problem child.

I always have hard luck with routers. If I get 2 years out of one, I am a happy camper.

I am a retired Ford tech. Next to Fords, any computer is a piece of cake. (The cake, its not a lie)

3770K @4.5, Corsair H100, GTX780, 16gig Samsung, Obsidian 700 (yes there is a 700)


#9 BNDAZ

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Posted 18 February 2011 - 05:20 AM

Try doing a full reset on the router.

going to try that as the next step. beyond that i think i will just try to convince them that a new router is in order.




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