Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

BSOD ! Please help


  • Please log in to reply
5 replies to this topic

#1 abdoluteski

abdoluteski

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:57 AM

Posted 17 February 2011 - 01:06 PM

Hi,
Been randomly getting BSOD occasionally for a few months, but in the last few days its gone crazy and lucky to get 10mins before a crash

Any advise much appreciated

==================================================
Dump File : 021711-20701-01.dmp
Crash Time : 17/02/2011 18:44:35
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000406f8
Parameter 4 : fffff800`02a49eb0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\021711-20701-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,307
==================================================

==================================================
Dump File : 021711-19796-01.dmp
Crash Time : 17/02/2011 18:07:52
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000406f8
Parameter 4 : fffff800`02a8feb0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\021711-19796-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,307
==================================================

==================================================
Dump File : 021711-19780-01.dmp
Crash Time : 17/02/2011 18:02:42
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000406f8
Parameter 4 : fffff800`02a9deb0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16695 (win7_gdr.101026-1503)
Processor : x64
Computer Name :
Full Path : C:\Windows\Minidump\021711-19780-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 318,307
==================================================

BC AdBot (Login to Remove)

 


#2 thrillhouse

thrillhouse

  • Members
  • 1,040 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Va
  • Local time:12:57 AM

Posted 17 February 2011 - 01:19 PM

http://support.microsoft.com/kb/137539

according to Microsoft it's a hardware error. They suggest a memory test and re-seating ram, and checking all the hardware you can.

#3 abdoluteski

abdoluteski
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:57 AM

Posted 17 February 2011 - 03:22 PM

It's a Dell Inspiron Laptop, so cann't easily check hardware

Done memory test, no problems found

#4 Zuhl3156

Zuhl3156

  • Members
  • 309 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Bensalem, Pa.
  • Local time:12:57 AM

Posted 17 February 2011 - 03:34 PM

See this reference article and see if it offers any possible solutions for you.
http://www.faultwire.com/solutions-fatal_error/Run-a-system-diagnostic-utility-supplied-by-your-0x0000007F-*1142.html

#5 cryptodan

cryptodan

    Bleepin Madman


  • Members
  • 21,868 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Catonsville, Md
  • Local time:04:57 AM

Posted 19 February 2011 - 12:09 AM

How to Test your RAM



Guide Overview

The purpose of this guide is to teach you how to check whether your system's RAM (Ramdom Access Memory) is working properly. Bad RAM can lead to a whole host of problems, often which do not appear to have a single cause -- appearing as systemwide glitches, blue screens, and other system trouble. MemTest86+ provides a very good detection mechanism for failed RAM, and is about as good a test you get short of actually replacing the module itself.

Tools Needed
Please perform these steps from a separate, working, machine.Perform these steps on the problem machine.
  • Put your CD in the drive and configure your machine to boot to the CD. This is different on all machines, but it's usually by pressing F12 or F10 as your system boots, and selecting either "CDROM" or your cdrom drive. If you are unable to force a CDRom boot, reply with the make and model of your machine and I should be able to get you exact instructions.
  • If you've done it correctly, MemTest86+ will start to run automaticly, as shown below:
    Posted Image
  • If you want to be reasonably your RAM is OK, then allow MemTest to run until you see this message:
    Posted Image

    On the other hand, if you want to be completely sure your RAM is OK, allow MemTest to run overnight. Memtest will run forever until power is pulled on the machine.
  • Check the MemTest screen for any reported errors. Errors will appear as RED warnings at the bottom of the screen, similar to the following screenshot:
    Posted Image
  • Hard-Reset the machine, removing the MemTest disk in the process.
If you didn't get an error screen, Congratulations! :)

Compliments of Billy O'Neal.

#6 abdoluteski

abdoluteski
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:05:57 AM

Posted 19 February 2011 - 03:15 AM

So last night a dug out the Dell Utilites DVD which came with the laptop and run the diagnostics for RAM and hardware

All came up clear, and took nearly 6 hours to run in total. Not a single crash in all that time, whereas when windows is running i'm luckly to get 10 mins before blue screen.

So does that mean if the computer can run for 6 hours without crashing the problem is more likly to be with the windows software ?
Would a reinstall of windows from the DVD be a good idea as a next step.

I've checked and there is newer version of the BIOS too, but a little worried about updating that in case the laptop crashes whilst upgrading which I guess could cause more problems

Thanks




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users