My name is gringo and I will be Helping you from this point forward
Somethings to remember while we are working together.
- Do not run any other tool untill instructed to do so!
- Please Do not Attach logs or put in code boxes unless I tell you so.
- Tell me about any problems that have occurred during the fix.
- Tell me of any other symptoms you may be having as these can help also.
- Do not run anything while running a fix.
If you have not done so please Click on the Watch Topic
Button and select Immediate Notification
and click on proceed
, this will help you to get notified faster when I have replied and make the cleaning process faster.
Here is the first thing I would like you to do.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:
You may be asked to install or update the Recovery Console (Win XP Only)
if this happens please allow it to do so (you will need to be connected to the internet for this)
Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here<
Combofix may need to reboot your computer more than once to do its job this is normal.
You can download Combofix from one of these links.Link 1Link 2Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Double click on combofix.exe
& follow the prompts.
When finished, it will produce a report for you. Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stallNote 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer"information and logs"
- In your next post I need the following
- Log from Combofix
- let me know of any problems you may have had
- How is the computer doing now?
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know
If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic
My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->
<-- Don't worry every little bit helps.Proud Graduate Of Malware Removal University