HijackThis logs are not permitted
in this forum. Further, HijackThis only scans certain areas of a computer's system/registry
to help diagnose the presence of undetected malware in known hiding places. Therefore, it is limited in its ability to detect infection and generate a report outside these known hiding places and its log may not always reveal all the malware on a computer. As such, HijackThis has been replaced by other preferred tools
that provide comprehensive logs with specific details about more areas of a computer's system, files, folders and registry keys which may have been modified by malware infection.
Referrals are made to the "Preparation Guide
" and logs are then posted in the Virus, Trojan, Spyware, and Malware Removal Logs forum
if we cannot assist you here or more powerful tools are required for disinfection.
Please follow these instructions: How to remove Google Redirects or the TDSS, TDL3, Alureon rootkit using TDSSKiller
-- For any files detected as 'Suspicious' (except those identified as Forged to be cured after reboot) get a second opinion by submitting to Jotti's virusscan or VirusTotal. In the "File to upload & scan" box, browse to the location of the suspicious file and submit (upload) it for scanning/analysis.Step 7
- Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select Run As Administrator.
- When the program opens, click the Start Scan button.
- Any objects found, will show in the Scan results - Select action for found objects and offer three options.
- If an infected file is detected, the default action will be Cure...do not change it.
- Click Continue > Reboot now to finish the cleaning process.<- Important!!
- If 'Suspicious' objects are detected, you will be given the option to Skip or Quarantine. Skip will be the default selection. Leave it as such for now.
- A log file named TDSSKiller_version_date_time_log.txt will be created and saved to the root directory (usually Local Disk C:).
- Copy and paste the contents of that file in your next reply.
instructs you to scan your computer using Malwarebytes Anti-Malware
. Don't forget to check for database definition updates
through the program's interface (preferable method
) before scanning.Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
- After completing the scan, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab .
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes' when done.