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Trying to remove a keylogger virus


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#1 infonut

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Posted 16 February 2011 - 11:26 PM

Hi,
I explained my virus situation and posted my HT log in a post yesterday (4:35 pm by infonut) but haven't had any replies. Feeling a bit lonely in the woods here.
Is there something else I need to do or something I missed?
Sure would love to clear this up so I can keep on working...
Any help would be appreciate.
Thanks!

Edited by infonut, 16 February 2011 - 11:27 PM.


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#2 Orange Blossom

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Posted 17 February 2011 - 01:00 AM

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 200 unanswered topics, the oldest dated Feb. 10, 2011 at 1:39 pm Eastern Standard Time in the U.S.A. Your log topic is dated Feb. 15, 2011 at 6:35 PM using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 infonut

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Posted 17 February 2011 - 05:23 AM

Hi,
Thanks so much for the response. I was just afraid I'd missed something or maybe committed some huge faux pas that no one was going to tell me about.
I'm fine to wait; just didn't want to be waiting for nothing!
You guys do an amazing job, and I know it's for free, so MUCH appreciated!
Kudos!

Edited by infonut, 17 February 2011 - 05:25 AM.





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