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Google Redirect virus


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#1 VONROCK

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Posted 16 February 2011 - 10:55 PM

Hello there everyone. I have been going through your preparation guide and am having all sorts of trouble in the process. The D.D.S scan stops after a few minutes and I can't get rid of the window, the same thing is happening with the GMER tool, it doesn't launch and it comes up as(not responding) and I can't get rid of that window either. Starting to panic a bit. Please help.
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#2 boopme

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Posted 16 February 2011 - 11:19 PM

Hello skip the GMer step for now and we'll try an alternate tool.

If you cannot get DDS to work, please try this instead.

Please download OTL by OldTimer and save it to your Desktop.
•Close all other applications and windows so that you have nothing open and are at your Desktop.

•Double click on the OTL icon on your desktop.

•Select 30 days from the File Age: drop down menu.

•Click the "Scan All Users" checkbox.

•Click the button to start.

•Do not use the computer while the scan is in progress.

•When the scan is complete, two log files will open in Notepad:
◦OTL.txt <- (will be maximized)

◦Extras.txt <- (will be minimized in the Task Bar).


•Both logs are automatically saved to the Desktop.

•Please copy the contents of OTL.txt to the clipboard by highlighting everything and pressing Ctrl+C or after highlighting, right-click and choose Copy and then paste it into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.

•Also copy and paste the contents of Extras.Txt in your next reply as well. If the Extras.Txt log is too long, you may need to add a second reply to your thread.

•Click the red X in the upper right corner to exit OTL.

Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If OTL did not work, then reply back here.


If you cannot get DDS to work, please try this instead.

Please download OTL by OldTimer and save it to your Desktop.
  • Close all other applications and windows so that you have nothing open and are at your Desktop.
  • Double click on the OTL Posted Image icon on your desktop.
  • Select 30 days from the File Age: drop down menu.
  • Click the "Scan All Users" checkbox.
  • Click the Posted Image button to start.
  • Do not use the computer while the scan is in progress.
  • When the scan is complete, two log files will open in Notepad:
    • OTL.txt <- (will be maximized)
    • Extras.txt <- (will be minimized in the Task Bar).
  • Both logs are automatically saved to the Desktop.
  • Please copy the contents of OTL.txt to the clipboard by highlighting everything and pressing Ctrl+C or after highlighting, right-click and choose Copy and then paste it into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
  • Also copy and paste the contents of Extras.Txt in your next reply as well. If the Extras.Txt log is too long, you may need to add a second reply to your thread.
  • Click the red X in the upper right corner to exit OTL.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run. If OTL did not work, then reply back here.
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