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re-direct


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8 replies to this topic

#1 uvantu

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Posted 16 February 2011 - 10:10 PM

Frequently being re-directed to other sites such as:

hxxp://premium_.s3.amazonaws.com/index.html?AWSAccessKeyId=AKIAIKDZBVZT6ABSN6MA&Expires=1297909016&Signature=LAoO4Mkcds9O2GFz1nxPLayeK4k%3D

often repeatedly. Sometimes re-directed when just surfing, and sometimes I receive a bogus anti-virus program warning. I'm running XP, I use MS Security Essentials. I also have Spybot S&D, and Malware Bytes. I keep everything updated but nothing shows up when I run any scans. I'd appreciate your help in finding and removing this pestulence. Thank you in advance.

jm

Edited by Orange Blossom, 23 February 2011 - 09:15 PM.
Deactivate link. ~ OB


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#2 boopme

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Posted 16 February 2011 - 10:55 PM

Hello and welcome// Please do these next. Posy the logs and tell me how it is after.

First disable Spynot for this as it may prevent any repairs.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.4.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
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#3 uvantu

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Posted 19 February 2011 - 07:45 AM

Hi and thanks for your help so far.

I did exactly as you asked, and here's the results:

TDSSkiller installed and ran successfully but nothing found.

RKILL installed and ran successfully but nothing found.

SAS installed and ran successfully, infections found, here is the log:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/18/2011 at 11:32 PM

Application Version : 4.48.1000

Core Rules Database Version : 6434
Trace Rules Database Version: 4246

Scan type : Complete Scan
Total Scan Time : 01:35:55

Memory items scanned : 273
Memory threats detected : 0
Registry items scanned : 7401
Registry threats detected : 0
File items scanned : 97841
File threats detected : 56

Adware.Tracking Cookie
C:\Documents and Settings\Uvantu\Cookies\uvantu@tribalfusion[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@serving-sys[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@citi.bridgetrack[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@myroitracking[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@yieldmanager[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@adxpose[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@www3.smart-power-scanner.rr[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@interclick[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@a1.interclick[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@bridge2.admarketplace[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ad.wsod[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@rotator.adjuggler[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@traveladvertising[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@content.yieldmanager[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@admarketplace[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@counters.gigya[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@invitemedia[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@content.yieldmanager[3].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@www.stopzilla[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@bs.serving-sys[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@realmedia[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@networldmedia[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@media6degrees[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@advertise[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ads.clicksor[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ad.leadbolt[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@shopica[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@kontera[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ru4[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@user.lucidmedia[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@adserver.adtechus[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@tacoda.at.atwola[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@specificclick[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@theclickcheck[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ronincreativemedia[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@collective-media[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@questionmarket[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@internettrafficbuilder[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@trafficmp[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@revsci[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@adbrite[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@richmedia.yahoo[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@cdn1.trafficmp[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ad.yieldmanager[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@clicksor[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@2o7[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@stopzilla[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@at.atwola[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@kaspersky.122.2o7[1].txt
ds.serving-sys.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\CN5WR9AC ]
media.mtvnservices.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\CN5WR9AC ]
media.scanscout.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\CN5WR9AC ]
objects.tremormedia.com [ C:\Documents and Settings\NetworkService\Application Data\Macromedia\Flash Player\#SharedObjects\CN5WR9AC ]
hs.interpolls.com [ C:\Documents and Settings\Uvantu\Application Data\Macromedia\Flash Player\#SharedObjects\763FH96G ]

Trojan.Agent/Gen-BanLoad
C:\DOCUMENTS AND SETTINGS\UVANTU\MY DOCUMENTS\DOWNLOADS\YAHOO_FIREFOX_3.6.3_SETUP_US.EXE

Trojan.Agent/Gen
C:\QOOBOX\QUARANTINE\C\DOCUMENTS AND SETTINGS\UVANTU\APPLICATION DATA\INSTALL.VIR



Rebooted and ran MBAM, nothing found here is the log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 5808

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

2/19/2011 7:36:00 AM
mbam-log-2011-02-19 (07-36-00).txt

Scan type: Quick scan
Objects scanned: 167662
Time elapsed: 10 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Hard to tell at the moment if its completely clean, since it was somewhat inconsistent in it's misbehavior. I'll update soon once I have a better idea. Thank you again.

#4 boopme

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Posted 19 February 2011 - 06:55 PM

Hello. I do not know what ComboFix removed and ESET got BamLoad. This malware has stolen any passwords and financial information that may have been on here.They would all need to be changed as protection. It looks clean now.

If there are no more problems or signs of infection, you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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#5 uvantu

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Posted 22 February 2011 - 11:49 AM

Hi Boopme,

I've been using the computer since I last reported and have had 1 re-direct last night. Which is vast improvement over what had been going on. Should I run SAS again? Thank you again for your continued help.

Best,

jm

#6 boopme

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Posted 22 February 2011 - 12:32 PM

Ok yes, Update it first. Also do an online scan
Please perform a scan with Eset Online Antiivirus Scanner.
This scan requires Internet Explorer,Opera or Firefox to work. Vista/Windows 7 users need to run Internet Explorer as Administrator.
To do this, right-click on the IE icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run As Administrator from the context menu.
  • Click the green Posted Image button.
  • Read the End User License Agreement and check the box:
  • Check Posted Image.
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Check Remove found threats and Scan potentially unwanted applications. (If given the option, choose "Quarantine" instead of delete.)
  • Click the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer.
  • If offered the option to get information or buy software at any point, just close the window.
  • The scan will take a while so be patient and do NOT use the computer while the scan is running. Keep all other programs and windows closed.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop as ESETScan.txt.
  • Push the Posted Image button, then Finish.
  • Copy and paste the contents of ESETScan.txt in your next reply.
Note: A log.txt file will also be created and automatically saved in the C:\Program Files\EsetOnlineScanner\ folder.
If you did not save the ESETScan log, click Posted Image > Run..., then type or copy and paste everything in the code box below into the Open dialogue box:

C:\Program Files\ESET\EsetOnlineScanner\log.txt
  • Click Ok and the scan results will open in Notepad.
  • Copy and paste the contents of log.txt in your next reply.
-- Some online scanners will detect existing anti-virus software and refuse to cooperate. You may have to disable the real-time protection components of your existing anti-virus and try running the scan again. If you do this, remember to turn them back on after you are finished.

NOTE: In some instances if no malware is found there will be no log produced.
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#7 uvantu

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Posted 22 February 2011 - 10:23 PM

Hi Boopme,

Here is the log from the second run of SAS:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 02/22/2011 at 03:17 PM

Application Version : 4.49.1000

Core Rules Database Version : 6434
Trace Rules Database Version: 4246

Scan type : Complete Scan
Total Scan Time : 02:03:24

Memory items scanned : 489
Memory threats detected : 0
Registry items scanned : 7407
Registry threats detected : 0
File items scanned : 99064
File threats detected : 53

Adware.Tracking Cookie
C:\Documents and Settings\Uvantu\Cookies\uvantu@tribalfusion[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@t.pointroll[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@serving-sys[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@citi.bridgetrack[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@myroitracking[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@homeplanners.112.2o7[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@adxpose[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@interclick[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@a1.interclick[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ads.pointroll[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@edgeadx[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ad.wsod[3].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@nextag[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@tacoda[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@blainmaine.112.2o7[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@content.yieldmanager[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@counters.gigya[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@invitemedia[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@content.yieldmanager[3].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@pointroll[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@bs.serving-sys[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ads.bleepingcomputer[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@media6degrees[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@s.clickability[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@snap9.advertserve[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ad.leadbolt[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@kontera[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ru4[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@user.lucidmedia[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@adserver.adtechus[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@liveperson[3].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@sales.liveperson[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@tacoda.at.atwola[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@specificclick[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@server.iad.liveperson[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@legolas-media[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ronincreativemedia[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@collective-media[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@questionmarket[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@at.atwola[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@trafficmp[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@adinterax[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@findarticles[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@specificmedia[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@revsci[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@adbrite[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@ad.yieldmanager[2].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@www.googleadservices[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@clicksor[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@2o7[1].txt
C:\Documents and Settings\Uvantu\Cookies\uvantu@liveperson[1].txt
secure-us.imrworldwide.com [ C:\Documents and Settings\Uvantu\Application Data\Macromedia\Flash Player\#SharedObjects\763FH96G ]
C:\Documents and Settings\Uvantu\Cookies\uvantu@ad.wsod[2].txt

I also ran ESET, and although it detected threats, there was no way to produce a log. No opportunity to "Export to Text File" and it did not automatically save a log in the ESETonlinefolder. It does however show files in quarantine but there doesn't seem to be a way to show you what they are. The bad news is, as soon as I logged on to my e-mail to respond here, I was re-directed. AAARRRGGGGHHH!! What next and shall I delete the quarrantined files?

#8 boopme

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Posted 22 February 2011 - 11:24 PM

Rats ,we obviously have a well protected malware thart will require some specialized tools to safely remove.


We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.

Include this link to this topic so they can see how far we've gotten.

http://www.bleepingcomputer.com/forums/topic379983.html/page__pid__2144261#entry2144261

Let me know if that went well.
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#9 Orange Blossom

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Posted 23 February 2011 - 09:15 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic381079.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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