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Trojans and Worms Glitch My Computer (Yet it still runs)


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#1 EemVee

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Posted 16 February 2011 - 08:41 PM

I'd be appreciative for any help offered.

- Starting Feb 10, 2011, Firefox and my computer in general started to act slow when it never had before.

- We investigated and saw I had "used" 1 terabyte of space, which didn't seem right. I went out and bought a back up drive, and didn't use the computer for the remainder of the weekend.

- When I got home from work on Feb 14, 2011 my roommate sat me down to and delivered the bad news, he said my computer was invested with trojans and viruses, and that AVG couldn't remove them all.

- Two .exe files that said "javascript" would pop up on restart. Video files were corrupted, and all favorites were deleted from mozilla firefox. The computer ran slowly, but otherwise worked.

- I tried two free virus removers, first http://www.emsisoft.com/en/ 's free remover, then I tried the free version of avast. Both removed all threats and viruses by two.

- Today a friend recommended combofix, so I ran it. (Sorry, didn't see until too late that I was supposed to wait) I ran it, and although

- I uninstalled AVG so I could use combofix, but it continued to say it was running. - Out of desperation I unchecked most items that come up on start-up and some processes since many looked suspicious. After this I restarted and combofix finally ran without saying AVG was running.

- After combofix was done, I restarted and the computer is running close to normal. Not everything is recovered, and there's a strange delay when I go to "my computer" (searchlight loading icon before everything there loads, which never happened before)

I'm not sure if my computer issues are resolved or not. I've attached the log the combofix provided me.


*** Another oddity. I upload pictures all of the time. One of my camera's SD memory cards has a file that says "worm" inexplicably. I wonder if all the photos in this card are virus infected now? I also wonder if I can back-up my documents on my back-up drive and feel safe that they're virus-free?

I would appreciate any feedback that can be provided. Sorry I do not have more details.

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

Attached Files

  • Attached File  log.txt   45.12KB   5 downloads


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#2 Elise

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Posted 23 February 2011 - 08:53 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Quick Scan button.
  • Two reports will open, copy and paste them in a reply here:
    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note - if you get the following warning, just ignore: "Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"

Click on Cancel, then Accept.

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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#3 Elise

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Posted 16 March 2011 - 12:53 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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