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Windows 7 Printer Problem


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#1 BigD_NC

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Posted 16 February 2011 - 08:19 PM

Hello, background, I have a laptop with windows 7 installed. When I got the laptop, I had a Dell AIO 924 printer. The drivers for that printer only went up to XP but the materials I read said I could load the XP drivers and be OK. The issue is that every time I sent something to the printer it wouldn't print and the workaround was that I had to stop and then restart the print spool service. I thought that this was just due to the different OS from the drivers.

I recently got a Lexmark wireless printer, I uninstalled the Dell printer and installed the proper Lexmark drivers. I am still having to stop and restart the print spooler service, so now I know that the issue is with my machine.

Any ideas on what I can look into?

Edited by BigD_NC, 16 February 2011 - 08:21 PM.


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#2 cryptodan

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Posted 19 February 2011 - 12:20 AM

It could very well be an issue with your new Printer. I have a HP OfficeJet 6310 and Windows 7 and it works 100% Flawlessly. I would recommend spending probably a little bit more on a good printer. The Dell Printer you had was probably OEM Model/Version of an HP All In One.

#3 BigD_NC

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Posted 21 February 2011 - 07:26 AM

I could understand if it only happened with the one printer. But to have the same exact issue with two different printers is what leads me to believe that it has something to do with windows on that laptop. I also have another laptop running windows 7 and have no issue whatsoever with the printer.

#4 cryptodan

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Posted 21 February 2011 - 09:28 AM

Are they the same exact versions of Windows 7? There are different versions from Windows 7 Starter to Windows 7 Ultimate.




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