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Malware problem - Browser redirect


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3 replies to this topic

#1 koboyashistu

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Posted 16 February 2011 - 03:25 PM

Hi, recently I made the stupid mistake of allowing a family member to use my computer occasionally. When I woke up this morning my laptop was barely useable. That was 11 hours ago and i'm still trying to fix it. When i've had past malware issues i've just read through these forums and others and solved the issue myself. This time however i've been well and truly defeated. Most of the action I've taken has been loosly based on other posts on this site and my computer is working much, much better, but I cant get rid of the browser redirect. I've listed the actions I can remember taking so far below.

Ran RKill - stopped 1 process (sorry I didnt keep any logs as I thought I'd be able to fix it myself)

Ran Ad-Aware scan - removed loads of objects - system improved a lot

Ran RKill again - with a previous malware prob i've had, i've to keep running it to allow me to use malware removers but this time the first time was enough.

Ran SUPERAntiSpyware Free scan - removed many more objects

Ran Malwarebytes Anti-Malware scan - removed a few objects

Ran TDSSKiller - found nothing!?

Ran Dr.Web CureIt - found 2 trojans

All scans were full ones, except the Dr.Web one because I dont really have time to do a full one. I work online so i've missed a whole day trying to fix this. Currently running another Adaware which is finding more objects.

Sorry I didnt keep any of the logs. I've never had a computer problem i've not been able to solve in 14 years, so I arrogantly assumed I could deal with this easily, but I can't and would much appreciate any help you could give.

Thanks in advance
Stewart Walsh

Edited by Budapest, 16 February 2011 - 05:10 PM.
Moved from Virus, Trojan, Spyware, and Malware Removal Logs ~BP


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#2 Budapest

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Posted 16 February 2011 - 05:09 PM

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 koboyashistu

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Posted 16 February 2011 - 05:18 PM

OK will do that tommorow and repost. Thanks for quick reply :thumbup2:

#4 Orange Blossom

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Posted 17 February 2011 - 10:10 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic380027.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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