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7 replies to this topic

#1 ste20man

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Posted 16 February 2011 - 12:12 PM

Hi all.

Would really appreciate some help if you can. :0)

I recently installed a copy of Win7 Home on my laptop as I didn't want to use Vista. Everything went great until I found out that I couldn't connect to the internet any more.

My laptop is a Clevo W76K.

I have 4 missing drivers that windows7 does not pick up. These are:

Base System Device(Not sure what that is)
Base System Device(Ditto)
Ethernet Controller
Network Controller

I have tried connecting to the internet, and searching all folders on my laptop for these drivers but have not found them.

Driver Provider - Date - Version - Signer are all unknown/not available.
"Drivers are not installed, code 28"

I have visited Clevo's website and I can't find my W76K model number that I am looking for. This may be due to the laptops age but I tend not to think so as its a 1.6Ghz processor with 1 Gb of RAM.

I have sent them an email but am hoping that youu guys might have some more relevant, quicker ideas? I wonder if you can get generic drivers?

Any ideas would be welcome as I would love to fix this asap.

Here's hoping, cheers, Ste.

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#2 Allan

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Posted 16 February 2011 - 12:17 PM

You need to download and install the chipset driver

#3 cryptodan

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Posted 16 February 2011 - 12:28 PM

What is the exact model number of your lap top. There is no listing of your product under the download location here: http://www.clevo.com.tw/en/e-services/Download.asp

#4 ste20man

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Posted 17 February 2011 - 09:25 AM

Hi, thanks for replying.

I'm not sure what a 'chipset driver' is exactly. Does that cover the 'base', 'ethernet', and network drivers that are missing?

On the bottom of the Clevo laptop the model number is: W76K

There is also a Product code which is W761K.

When I look in win7 in (devices and printers) then select(computer -> general tab) it tells me that it is:

Manufacturer - Clevo
Model - M7x0K
Model Number - Unavailable.

I now think this might be the model, but when I check on the Clevo site:
http://www.clevo.com.tw/en/e-services/download.asp

I cannot find the exact match and do no know what model to use instead of the one I have writen above.

If you could spare 2 minutes for some more advice it would be greatly appreciated, not in the least as this laptop is a family members and not mine! :-)

Thanks for your time in advance, Ste.

#5 Allan

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Posted 17 February 2011 - 09:31 AM

You've mentioned two different model numbers (Clevo W76K and M7x0K), neither of which is listed on their site.

#6 Queen-Evie

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Posted 17 February 2011 - 10:10 AM

Please try this to see if you can get your model number.

RIGHT click on My Computer on your desktop OR right click Computer in your Start menu.

Choose Properties.

If you get View basic information about your computer, see if the model number is listed on that page.

#7 ste20man

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Posted 17 February 2011 - 10:11 AM

Amazing!!!

I always panic when things like this happen but I've got it done.

Thanks for your time, much appreciated, Ste. :-)

#8 Allan

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Posted 17 February 2011 - 10:13 AM

Okay




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