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SVCHOST 100%


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#1 red_devil028

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Posted 16 February 2011 - 10:59 AM

allright... hello all, for this problem...

Customer came to us friday to say it is a slow system, i looked at it and SVCHOST was going trough the roof, knowing myself, i checked it with norton and it found several virusses, a few high risk ones as well... immediatly after the scans... the SVChost thing went back to normal and all was ok... Customer was called and the pc was ready, we were still testing and updating and all was fine...

Tuesday morning, customer comes back, system does the same... i scan norton and to my surprise the virusses are gone but it still is indeed 100% usage on the SVCHost...

I Scanned norton, disabled services and nothing helps...

Anyhow the service running 100% is also the being mostly used by essential windows programs...

I am running Hijackthis on the system now and will place it here when needed (( to not spam the forum when not needed yet))

in the meantime anything i can maybe do?
Current systems: CM STACKER Custom PC / MSI CX 620 / ACER Z5751 Touchscreen

Current role: PC Technician @ Computrac Belgium - Specialisation: Hardware.

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#2 boopme

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Posted 16 February 2011 - 11:12 AM

Hello,
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
You can also onclude the HJT log.

Let me know if that went well.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 red_devil028

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Posted 16 February 2011 - 12:47 PM

Logs are posted. will be doing the necessary things tomorrow when there is a reply to my topic there As i am going home for today

Edited by red_devil028, 16 February 2011 - 12:48 PM.

Current systems: CM STACKER Custom PC / MSI CX 620 / ACER Z5751 Touchscreen

Current role: PC Technician @ Computrac Belgium - Specialisation: Hardware.

#4 boopme

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Posted 16 February 2011 - 01:40 PM

Sounds like a plan. Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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