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can't load symantec


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3 replies to this topic

#1 celabella

celabella

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  • Local time:09:57 PM

Posted 15 February 2011 - 05:17 PM

Good afternoon,
i would like to get an expert help i'm using vista 32 bit and i'm unable to load symantec on the machine
I ran the malware bytes (quarentine adware), ran spybot search (output was clean) then ran hiJackthis (will post the log below), then ran the combofix (log will be posted below as well)
any help is much appreciated.

[b]Micro HijackThis v2.0.4[/b]
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19019)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\PDF Complete\pdfsty.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe
C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe
C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Citrix\ICA Client\PNAMAIN.EXE
C:\Program Files\Hewlett-Packard\HP Advisor\SSDK04.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10e.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - (no file)
O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [PDF Complete] "C:\Program Files\PDF Complete\pdfsty.exe"
O4 - HKLM\..\Run: [SetRefresh] C:\Program Files\HP\SetRefresh\SetRefresh.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [BlackBerryAutoUpdate] C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe /background
O4 - HKLM\..\Run: [RoxWatchTray] "C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe"
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [HPAdvisor] C:\Program Files\Hewlett-Packard\HP Advisor\HPAdvisor.exe autoRun
O4 - HKCU\..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Citrix XenApp.lnk = ?
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: Andrea ADI Filters Service (AEADIFilters) - Andrea Electronics Corporation - C:\Windows\system32\AEADISRV.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: PDF Document Manager (pdfcDispatcher) - PDF Complete Inc - C:\Program Files\PDF Complete\pdfsvc.exe
O23 - Service: Roxio UPnP Renderer 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUPnPRenderer9.exe
O23 - Service: Roxio Upnp Server 9 - Sonic Solutions - C:\Program Files\Roxio\Digital Home 9\RoxioUpnpService9.exe
O23 - Service: LiveShare P2P Server 9 (RoxLiveShare9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxLiveShare9.exe
O23 - Service: RoxMediaDB9 - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxMediaDB9.exe
O23 - Service: Roxio Hard Drive Watcher 9 (RoxWatch9) - Sonic Solutions - C:\Program Files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatch9.exe
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files\Spybot - Search & Destroy\SDWinSec.exe

--
End of file - 5545 bytes

ComboFix 11-02-15.01 -
Microsoft® Windows Vista™ Business
Running from: c:\users\2Lincoln\Desktop\ComboFix.exe
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.

((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.

c:\programdata\Desktop
c:\users\2Lincoln\g2mdlhlpx.exe
c:\windows\system32\tmp.reg

.
((((((((((((((((((((((((( Files Created from 2011-01-15 to 2011-02-15 )))))))))))))))))))))))))))))))
.

2011-02-15 21:34 . 2011-02-15 21:34 -------- d-----w- c:\windows\system32\config\systemprofile\AppData\Local\temp
2011-02-15 21:34 . 2011-02-15 21:34 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-02-15 20:53 . 2011-01-13 09:41 5890896 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{57AA0747-8350-4DC9-A892-5FC8ADD96637}\mpengine.dll
2011-02-15 20:15 . 2011-02-15 20:15 388096 ----a-r- c:\users\2Lincoln\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-02-15 20:15 . 2011-02-15 20:15 -------- d-----w- c:\program files\Trend Micro
2011-02-15 19:27 . 2011-02-15 19:28 -------- d-----w- c:\program files\Symantec
2011-02-15 19:27 . 2011-02-15 19:28 -------- d-----w- c:\program files\Common Files\Symantec Shared
2011-02-15 15:55 . 2011-02-15 15:55 -------- d-----w- C:\!KillBox
2011-02-14 23:17 . 2011-02-14 23:17 -------- d-----w- C:\VundoFix Backups
2011-02-14 22:48 . 2011-02-15 15:58 35 ----a-w- c:\users\2Lincoln\AppData\Roaming\SetValue.bat
2011-02-14 22:48 . 2011-02-15 15:58 691 ----a-w- c:\users\2Lincoln\AppData\Roaming\GetValue.vbs
2011-02-14 21:53 . 2011-02-14 22:38 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2011-02-14 21:53 . 2011-02-14 21:54 -------- d-----w- c:\program files\Spybot - Search & Destroy
2011-02-14 21:37 . 2011-02-14 21:37 -------- d-----w- c:\users\2Lincoln\AppData\Roaming\Citrix
2011-02-14 21:26 . 2011-02-15 19:28 -------- d-----w- c:\programdata\Symantec
2011-02-14 20:57 . 2011-02-14 21:32 -------- d-----w- c:\program files\RogueRemover FREE
2011-02-14 19:16 . 2011-02-14 19:16 -------- d-----w- c:\windows\system32\ca-ES
2011-02-14 19:16 . 2011-02-14 19:16 -------- d-----w- c:\windows\system32\eu-ES
2011-02-14 19:16 . 2011-02-14 19:16 -------- d-----w- c:\windows\system32\vi-VN
2011-02-14 18:31 . 2011-02-14 18:31 -------- d-----w- c:\windows\system32\EventProviders
2011-02-14 16:40 . 2011-02-14 16:40 -------- d-----w- c:\program files\Intel
2011-02-14 16:28 . 2011-02-14 16:28 -------- d-----w- c:\users\2Lincoln\AppData\Roaming\Malwarebytes
2011-02-14 16:28 . 2011-02-14 16:28 -------- d-----w- c:\programdata\Malwarebytes
2011-02-10 11:07 . 2011-02-10 11:07 -------- d-----w- c:\programdata\WindowsSearch
2011-01-21 18:05 . 2010-03-05 14:01 420352 ----a-w- c:\windows\system32\vbscript.dll
2011-01-21 17:01 . 2011-01-21 17:01 2560 ----a-w- c:\windows\_MSRSTRT.EXE
2011-01-21 16:57 . 2011-01-21 16:57 -------- d-----w- c:\programdata\MFAData
2011-01-21 16:31 . 2011-01-21 16:31 -------- d-sh--w- c:\windows\system32\%APPDATA%
2011-01-21 16:20 . 2009-06-03 23:56 675152 ----a-w- c:\windows\system32\gpprefcl.dll
2011-01-21 16:17 . 2010-10-19 04:27 7680 ----a-w- c:\program files\Internet Explorer\iecompat.dll

.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2010-12-28 15:55 . 2011-01-12 11:17 413696 ----a-w- c:\windows\system32\odbc32.dll
2010-12-14 14:49 . 2011-01-12 11:17 1169408 ----a-w- c:\windows\system32\sdclt.exe
.

((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4

[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2009-04-11 1233920]
"HPAdvisor"="c:\program files\Hewlett-Packard\HP Advisor\HPAdvisor.exe" [2007-05-02 1773568]
"ISUSPM"="c:\program files\Common Files\InstallShield\UpdateService\ISUSPM.exe" [2008-10-24 206112]
"SpybotSD TeaTimer"="c:\program files\Spybot - Search & Destroy\TeaTimer.exe" [2009-01-26 2144088]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"PDF Complete"="c:\program files\PDF Complete\pdfsty.exe" [2007-08-07 331288]
"SetRefresh"="c:\program files\HP\SetRefresh\SetRefresh.exe" [2003-11-20 525824]
"HP Software Update"="c:\program files\HP\HP Software Update\HPWuSchd2.exe" [2007-03-12 49152]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-03-25 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-03-25 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-03-25 133656]
"BlackBerryAutoUpdate"="c:\program files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe" [2010-03-11 648536]
"RoxWatchTray"="c:\program files\Common Files\Roxio Shared\9.0\SharedCOM\RoxWatchTray9.exe" [2009-07-08 236016]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2007-07-10 1282048]

c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Citrix XenApp.lnk - c:\windows\Installer\{388C130B-0079-46B4-A0D5-DC2DD7A89A7B}\pnaico.exe.20FBBF0A_A7E5_4BDE_9798_9811C3D135AC.exe [2009-9-11 73728]

[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)

R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\DRIVERS\b57nd60x.sys [2006-11-02 167936]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\DRIVERS\WSDPrint.sys [2008-01-19 16896]
S2 pdfcDispatcher;PDF Document Manager;c:\program files\PDF Complete\pdfsvc.exe [2007-08-07 540184]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files\Spybot - Search & Destroy\SDWinSec.exe [2009-01-26 1153368]


[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
hpdevmgmt REG_MULTI_SZ hpqcxs08
.
Contents of the 'Scheduled Tasks' folder

2011-02-15 c:\windows\Tasks\User_Feed_Synchronization-{71EE9243-8C80-4DD7-BA68-51651530CAD5}.job
- c:\windows\system32\msfeedssync.exe [2011-02-10 04:47]
.
.
------- Supplementary Scan -------
.
uInternet Settings,ProxyOverride = <local>
.
- - - - ORPHANS REMOVED - - - -

HKCU-Run-Search Protection - c:\program files\Yahoo!\Search Protection\SearchProtection.exe



**************************************************************************

catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-02-15 16:34
Windows 6.0.6002 Service Pack 2 NTFS

scanning hidden processes ...

scanning hidden autostart entries ...

scanning hidden files ...

scan completed successfully
hidden files: 0

**************************************************************************

[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\pdfcDispatcher]
"ImagePath"="c:\program files\PDF Complete\pdfsvc.exe /startedbyscm:66B66708-40E2BE4D-pdfcService"
.
--------------------- LOCKED REGISTRY KEYS ---------------------

[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2011-02-15 16:36:19
ComboFix-quarantined-files.txt 2011-02-15 21:36

Pre-Run: 42,402,529,280 bytes free
Post-Run: 42,344,431,616 bytes free

- - End Of File - - 77F8A9297F12E44A7AFDD083679E7935

Edited by hamluis, 15 February 2011 - 05:28 PM.
Moved from Vista to Malware Removal Logs.


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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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Posted 21 February 2011 - 12:31 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 24 February 2011 - 10:53 PM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Local time:10:57 PM

Posted 27 February 2011 - 12:31 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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