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Windows cannot acces specified device ... appropriate permissions.


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7 replies to this topic

#1 fourTwenty

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Posted 15 February 2011 - 02:22 PM

Okay, I'm at my wits end and am about to flip out. Were trying to avoid having to do a restore on this system and I can't fix this problem.

Whenever I try to run certain programs, they seem to be random but they all seem to be .exe, I get the

Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

error.

qbhelp.exe is the main worry at this point, it pops up every time you open quickbooks but it seem to happen to most .exe files. This problem did not occur until after a malware infection. We've cleaned the infection but I can't fix this damage. I can right click on it and go to properties and tell it run with different credentials and it will work but this causes other problems in certain programs. Plus it doesn't help all the other programs this is affecting. The User account is the admin account and the only other account on the machine other than the ASP.Net MACHINE account. I've taking all AV software off, it still happens. I've cut off the windows firewall, it still happens. It happens in safemode as well. I'm running XP Pro SP3.

Any help would be greatly appreciated.

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#2 noknojon

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Posted 15 February 2011 - 09:01 PM

QBHelp.exe is a QuickBooks Assistance Application process which belongs to QuickBooks™ from Intuit, Inc..
This problem did not occur until after a malware infection.

Hi -
There may be some infection still remaining -
Please repost in this area Virus, Trojan, Spyware, and Malware Removal Logs
and follow the Directions Here Mainly from item6 onwards -

Thank You -

Edited by noknojon, 15 February 2011 - 09:09 PM.


#3 ThunderZ

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Posted 15 February 2011 - 09:04 PM

Are these program shortcuts you are clicking on or the actual program exe?

#4 fourTwenty

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Posted 16 February 2011 - 05:28 PM

QBHelp.exe is a QuickBooks Assistance Application process which belongs to QuickBooks™ from Intuit, Inc..
This problem did not occur until after a malware infection.

Hi -
There may be some infection still remaining -
Please repost in this area Virus, Trojan, Spyware, and Malware Removal Logs
and follow the Directions Here Mainly from item6 onwards -

Thank You -


I'll repost over there as well and I'll follow those steps. Thanks.

Are these program shortcuts you are clicking on or the actual program exe?


It differs.

In quickbooks case it happens if I click the shortcut from the desktop and also if I navigate directly to the .exe.
Nero for instance wont run core.exe when the startsmart tells it to, but if I navigate directly to it in the program files it will run. Malwarebytes can't update anymore because it closes and tries to install the new one and gets the same error.

#5 Eyesee

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Posted 16 February 2011 - 06:09 PM

Sounds like this might be a business system.
Might not be a bad idea to backup your quickbooks data file just in case.

If Malwarebytes wont update or install you are pretty much assured of an infection.
Let our folks take a look at the system for you.

Be patient, they are pretty busy.
In the beginning there was the command line.

#6 ThunderZ

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Posted 16 February 2011 - 06:38 PM

Ditto what Eyesee stated.

At this point any attempted fix`s, advice I may give could prove counter productive.

Once the MRT pronounces you clean we will be more then happy to help you patch up anything that needs patched if problems continue.

#7 fourTwenty

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Posted 17 February 2011 - 01:42 PM

Sweet, thanks guys. I'll repost over there and follow the steps mentioned.

#8 Orange Blossom

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Posted 18 February 2011 - 04:55 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic380278.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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An ounce of prevention is worth a pound of cure

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