The explorer shell wont launch. Both on safe mode and normal boot all we see is her background upon startup. Task manager works, iexplore works.
We are on windows XP 5.1 build 2600 (Sp3)
The fix I am trying to work originates from: http://www.tomshardware.com/forum/86497-45-windows-find-explorer
The key under HKLM/Software/Microsoft/Windows NT/Current Version/Image File Execution Options/explorer.exe does not exist.
The user was unable to identify if there was a rogue antivirus previously active on the computer. I was able to get a network connection active, after running Rkill I am scanning with an updated Malwarebyte. I'm posting this preemptivley becuase a repair install (booting from a USB disk) has already failed with a blue screen. (I dont like netbooks very much b/c no cd drive)
I suspect this may be a "virus" issue because she has both vuze and frostwire on the computer. But the lack of a key in the registry upsets me.
Edited by hamluis, 15 February 2011 - 09:18 AM.
Moved from XP forum to Am I Infected.