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Various Symptoms


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#1 KatyH2011

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Posted 14 February 2011 - 08:01 PM

Hello BC!

I have been working with this user's computer for the last week.

It was just given to her by a family member and I have been updating and scanning it.

It is currently an XP SP2 but SP3 is currently installing.


The thing is though, that Spybot and MSE had found various infections (nothing major) and have seemingly removed them, but MSE service crashes on startup and MSE asks to restart it each time, Ad-Aware crashes whenever I try to open it the first time but works on the second time, and the computer locks up whenever I run GMER even in safe-mode.

I have DDS logs ready to be uploaded but just wanted to check here before doing so.

So what do you guys think?

Edited by KatyH2011, 14 February 2011 - 08:05 PM.


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#2 Budapest

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Posted 14 February 2011 - 11:43 PM

Please download Malwarebytes' Anti-Malware (v1.50) and save it to your desktop.
Download Link 1
Download Link 2Malwarebytes' may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to this Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes' when done.
Note: If Malwarebytes' encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes' from removing all the malware.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 KatyH2011

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Posted 16 February 2011 - 04:27 PM

Here's the log.

It did actually have to reboot.

MBAM Log

#4 Budapest

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Posted 16 February 2011 - 04:31 PM

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 KatyH2011

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Posted 20 February 2011 - 12:56 PM

Sorry it took so long to reply: I've been installing alot of updates.

SAS found a Trojan and some Rouge Software, but I cannot retrieve the log. Does SAS keep the logs in a user folder? (I ran the scan under 'administrator')

#6 KatyH2011

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Posted 20 February 2011 - 01:31 PM

Sorry for the double post but:

I don't know why I didn't just look for it in the first place. It was in Application Data.

SAS Log

#7 Budapest

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Posted 20 February 2011 - 04:10 PM

How's your computer running now?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#8 KatyH2011

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Posted 20 February 2011 - 07:18 PM

Same problems.

Ad-Aware was shut down unexpectedly and has generated an error report.

By sending the error report to Lavasoft you can help us identify the problem and fix it.

Click OK to send the report (no other information will be sent) or Cancel if you prefer not to send it.


Wish I could get that report.


MSE's GUI starts up with no problem but the service doesn't.

#9 Budapest

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Posted 20 February 2011 - 07:19 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 KatyH2011

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Posted 20 February 2011 - 08:08 PM

Neither the Event Viewer snap-in or VEW have any entries on AA.

#11 Budapest

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Posted 20 February 2011 - 08:25 PM

Try uninstalling and reinstalling MSE.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 KatyH2011

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Posted 25 February 2011 - 08:51 PM

Completely removed MSE and AA, and reinstalled.

Still the same issues.

#13 Budapest

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Posted 25 February 2011 - 09:05 PM

Please post the VEW report.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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